I was greeted upon entry. They Che led me I. To pick up the over night sleep equipment I needed. The staff were very friendly and helpful. They explain what I needed to do and how. The place was easy to find and in a great location. read more

They say they are Aero care but they are not. And trying to get the right frame and hoses and anything else that I need to attach to the CPAP machine they don't provide. But I can call Aero care and then they will send me what I need, but nobody seems to understand what I am trying to say. The hose on the top of the frame fits into the hole on the top of the frame, but the L shape piece does not fit into the piece that goes in to the hose. I thought I was crazy because I couldn't figure it out, but I even had my husband try to figure it out, which is usually he can figure out most anything. He couldn't even figure it out. He said something's wrong. I said no kidding. I've been trying to tell these people this, but they don't get it. If I could find another company, I think I would go to them. Hopefully, they would be better and not worse. read more

Got let down by another O2 provider so called these folks around 9:00 at night. Tim Walchi was super helpful! Did all the paperwork then told us he was on his way. Just before midnight, he arrived with a nice home O2 machine. Gave us instructions for us....left us with a very long cord which lets her walk all around the house and left her 3 nose hoses of various sizes. Tim, also, left 2 full bottles with us for emergency use. KUDOS to Tim! read more

ABSOLUTELY THE WORST COMPANY!!!! If I could give them ZERO or negative STARS I WOULD! Save yourself numerous, severe headaches along with potentially developing hypertension from dealing with this company! AeroCare / AdaptHealth / Major Medical (all 3 names are prominently displayed on their North Union Blvd store front) lacks the ability to perform professionally and cannot communicate amongst themselves and definitely not with their clients. I have never experienced such extreme incompetence with a business, especially a healthcare medical equipment supplier, as I did with this company. I implore you to save yourself hours and days of extreme stress and frustration - find a different company for your medical equipment supplies! You will be forever grateful you chose a different medical equipment supplier. I wish I had never been referred to this company. Even my primary care provider said the same thing about their incompetence and inability to communicate and operate professionally - he had to yell at them and hang up on them due to the extreme chaos and incompetence. read more

I should have listened to my gut when I drove up. But went inside place was dirty. Then when it was my turn the guy helping me was had long dirty fingernails greezy hair and not well kept looking. Took equipment home and disinfected everything. Mask had leak called shop for assistance was told, your a new user get used to it. I returned everything before 30 days. Insurance said I was overcharged by half and should receive full refund. Called their billing department and they just want to argue not return my call when ask to speak with supervisor. Please take caution when using this shop for your needs. Very unpleasant experience! read more

We were discharged from the hospital over 30 hours ago, and AeroCare was supposed to deliver oxygen for my 19-month-old daughter, who has RSV. We've made countless calls, left voicemails, and kept being told that our driver, Avery, would contact us -- but that never happened. It's now 6:30 PM, and we've been left stressed and waiting with no clear answers. The only reason I'm giving 2 stars is that after around 10 calls, including to the Pueblo office, Tim called back and promised they would get the oxygen to us today. ***Update Larry the night shift guy just called and we are his next stop. Larry and Tim were incredible but it seems that Avery left us high and dry. read more

The complaint I have is my request for a loaner while waiting for a replacement CPAP (after mine malfunctioned) has not been timely. It could be dangerous for me. read more

I cannot understand reviews. I think this business has changed names recently. Hard to track down (my CPAP company gave wrong name. But correct address. Had requested phone call back. Came almost immediately. Once I found the storefront, the service provided was excellent. read more

Worse customer service and please don't complain they hang up on you. They give you a window when they coming out and it be not till 7 or 8 at night. I was released from hospital and hospital set up and the time for delivery was at 1:15 am. Has go several hour not breathing good because of this. They will not give you the portable tank you can fill at home they give you the big heave on a cart that does roll very well for senior. Horrible and awful if you have a choice don't use them please your going to regret it. They don't even deserve a star at all. rating is zero . read more

My son is a fairly new client and it's been difficult to get supplies on a regular basis since we began. I have to call each month to request items that weren't included in his reorder or supplies arrive later than promised. When I call and talk to someone I'm assured that supplies have been sent but they don't arrive. Further calls don't make a difference. We received a bill and then found out it hadn't been processed through insurance. Poor customer service. read more

Poor customer service, poor communications, and zero considerations for patient care. I'd give zero stars if possible. Over the course of over 3 weeks, I've constantly received the run around and lack of contact when it came to oxygen equipment requirements. Considering the significance of requiring my O2 levels to be at a certain point, you would think that this company would have more competency and a sense of urgency to their customers. After a handful of times having my provider send over the necessary documents for equipment, it's taken this company a week to fully respond. And during the frustration of the process, I'm having to play middleman between their reps and my provider. If you don't stay on top of them, you'll never hear from them. Finally after a week of waiting, I get my appointment and they see me for 5 minutes, hook me up to an oximeter, and the readings in 2 minutes disqualify me. However, once i leave, my levels are dropped. But they don't care about what your needs are throughout the day, just in the 2 minutes they test you. Don't waste your time sending your prescriptions/referrals this way, you may die in the process. read more

Horrible, awful, fraudulent and shameful business practices, I could go on but you get the point. They took 6 weeks to get me my much needed oxygen equipment after the doctor ordered them and I called them multiple times during that 6 weeks. They even hung up on me when I complained, they HUNG UP on me. Then they took money out of my bank account without any sending me a bill first. They stated they sent both a hard copy of the bill and an email bill, none of which I received. I filed a fraud complaint with my bank and am waiting to see the results of that complaint. I told them to come get their equipment, thinking it would take a minimum of a few days, and they were at my house within 5 hours of my call. Seriously, they were there within 5 hours! Stay away from this company if you value your time and your money, they will rob you of both! read more

It has taken over 5 months to get two simple items. There is absolutely no reason this should have taken this long. I'm still missing two items. They brought one item that was wrong and inferior. The other item they can't seem to find the fax that comes digitally for the fourth time now I think... read more

Worse medical supply company I have ever worked with. I first had Summit Respiratory and they were a lot better but are no longer under companies approved by Medicare. Have been trying to get a new CPAP machine for one month now and they keep sending back my Family Practice doctor's paperwork now for two weeks or longer requiring same things I have already given them like the setting on my CPAP or my doctor's signature which was not required before. I have been with them for several years now and their service to their patients keeps getting worse instead of better. Find another company to get your CPAP supplies. read more

I've been communicating with Ebony, Michelle and Casey today. I'm have foot surgery and need a scooter, but because of multiple knee surgeries (6) it's important it be heavily padded. My husband is picking it up right now but with the courteous, inquisitive conversations I've had today I am confident it's going to be perfect! Fantastic customer service, calls returned quickly and my hold times were minimal when I called. Maybe a minute. I'll be recommending and using AeroCare forever!! 10 stars if I could read more

Aerocare is the absolute worst company I've ever had the misfortune to use. My sister died and I've been in Tucson, where Aerocare does NOT have an office, for the last two months. I had to lug my heavy machine with me because travel machines cannot be found and I couldn't call to have one unit or tanks delivered to my mother's house because there's no office in Tucson. I'm on my way home and staying overnight at a motel in Santa Fe, where Aerocare has an office and I phoned for assistance because my machine will not turn on. When I called the Aerocare number in Santa Fe, I was connected with after hour services who told me because I was not a Pacific Pulmonary customer they could not help me even though they are the after hours help of Aerocare customers in Santa Fe. They told me to call my local after hours number in Colorado Springs. I called my local number and was told they could not help me either since they can't control the people in Santa Fe and they could not deliver me a machine out of state. I was told to leave the motel room I PAID FOR to go spend the night in the ER at a hospital in Santa Fe so I could wait all night for a referral for an oxygen tank. No offer was made to reimburse me for my motel room. So, I'm a paying customer going without the oxygen I need. Aerocare offices should work with each other state to state for the health and well being of its customers. My advice to potential customers is to do business elsewhere. It would not have hurt Aerocare in Santa Fe to tell me how to reboot my machine. It wouldn't have hurt them to bring out a replacement machine and work it out later with the office in Colorado Springs. That would have been good customer service. You people give abhorrently bad service. If I could give you ZERO stars I would. read more

I think someone else is running the show from what I read in other reviews. My experience with this company has been excellent for a little bit now. I will say I did , in the past have trouble with getting supplies. One reviewer said there was no excuse for supplies, but there have been many since 2020. Too many to mention in this review. Conditions have improved some, but with the Panama Canal's reduced throughput due to low water levels. "Low water levels have caused problems before, but the issue is becoming more frequent. The idea of the Panama Canal suffering from water shortages may seem counterintuitive considering that it spans just 50 miles between two oceans". With that consider the shortage of truck drives to move freight and the reduction in rail I am amazed we get anything in less than six months. Bad news is this is going to get worse before it get worse. So, all in all, with this company I see improvement with room for even more down the road. We will see. Have a great day. read more

Terrible. Every time I order I have to call and ask about the status of my order. I've waited over a month before and when I call, someone says something like, "It looks like your order is still in the warehouse." Why? Currently, I'm waiting on an order I put in 3weeks ago (April 21) and, as usual, I'll have to call to get it delivered. Just horrible company. Last time I'll use them. read more

I have been using this company for over 2 yrs now. The techs that deliver supplies and fix the equipment are amazing. The staff at the office is friendly and always do their best to get what you need quickly. I rarely ever have to wait long for anything. One day I was traveling out of town and a piece broke on my machine while moving the home fill unit into my car the tech was there as fast as he could and he was super busy that day. They really should hire more employees but the ones they have are amazing! read more

I am returning as a client as I had to change to Apria due to insurance change. Now after 2 yrs with Apria and many errors and lack of good service from them I called Medicare. I wanted to know if I could change back to AeroCare of Colorado Springs and Medicare said"anytime I choose I may change". So am in process of going back to a great company!!! My name is Sherry E.-C. in Colorado Springs Co read more

My doctor sent a referal over a week ago and I called them 5 days ago to get an oxygen rest done.Still no response.Cant sleep but 2 hours a night because I can't breath.Nice work Aerocare. read more

They went above and beyond to make sure I had my oxygen on my vacation to Steamboat Springs Colorado. They delivered it even to a tiny town in the mountains. Thank you so much for providing me what I needed. It made my trip wonderful. read more

Been using AeroCare Colorado Springs for 5 years. Never disappointed. Yesterday the company did a no charge but required equipment and safety check at the house on the O2 concentrator. The technician, Hassan, was over the top with exceptional customer service and courtesy. 5 Thumbs Up to him and AeroCare too. read more

I went on a CPAP machine last March and started with Apria Health and quickly found out about their habit of over billing and creating a nightmare in stopping them. Go to ripoffreport.com and read the complaints on Apria. Since using AEROCARE I have been super happy with office staff and overall experience. I'm sure they aren't perfect but they have been very kind and professional to me.e read more

I have been using a CPAP for 4 years now. When I originally got it, the CPAP rep at Aerocare - Rusty - was very responsive and helpful. Over the course of those 4 years, I lost my medicaid and was unable to afford other insurance until only recently. Now that I have new insurance, I can go get an updated sleep study. But, it seems 4 years has changed Aerocare for the worse. Now, the CPAP person seems to have her head stuck somewhere the average person does not. I was sent to Aerocare from Memorial to drop off a memory card from my CPAP, and I was told I could come in over my lunch. When I got there, the person I talked to had no idea I was coming, no one in the office had any idea, and the CPAP rep was out to lunch (literally this time). I dropped off the memory card with my contact information, so that the history could be sent over to Memorial that day. Instead, it took 2-1/2 business days to capture the information from the memory card and get it to Memorial. Why it took that long to transfer electronic data from one source to another is beyond me. But, it has now been 2 days since that was completed, and I had to call to find out if I could pick up the card to put back in my CPAP. The first time I asked, I was told the information had been sent to Memorial on Tuesday. So, I asked a more specific question of if I had to got to Memorial to pick my card up or if I could get it from Aerocare. It was then I was told I could have it mailed or I could pick it up. Why wasn't I called when the information transfer was completed? Why did it take 2 days later AND a call from me to find out I could come pick the card up or they could mail it to me? And why would I trust Aerocare to mail me the card when it took so long to get the information to Memorial and then it took a call from me 2 days after they were done to find out they were done and that I could get the card. If this is the way their CPAP side of things is going, I know for sure that I am not going to order my supplies from them. I will continue to order online from a different distributor. Who knows how long it would take to get the order from the time I put it in? It's a good thing my life doesn't depend on my CPAP usage....oh, wait.... read more

Avoid this company they don't tell you up front about insurance and costs. The staff were useless on the phone when asked for help They want to charge 1800.00 for the same machine available online for 800.00 read more

Very poor customer service and no effort at all to actually help you with a problem.

I have been contacted 3 times for replacement equipment for my CPAP machine by the Colorado Springs, CO office. They have yet to complete an order and send it to me. The automated system asks what I need and I tell them. We get almost done and it cuts me off saying they will get back to me in a couple of days. That has yet to happen. read more

Do NOT do business with this company. They are THIEFS! They charged me $350 for my initial setup. Specifically told me that I would not have a payment due for 3 months. I quickly found out that the cpap would not work for me. After only 3 nights. I called and was told to bring it back, that I in fact could return it and the supplies that were unopened for a refund. I drove 45 mins and returned it all within that first month. I have called 3 times since then and every time I was told something different about a refund. Finally talked to John the "manager" and he informed me I was out all that money and now they own the machine because I returned it. And that following month I was charged AGAIN. What crooks. I do not have all that money to just flush down the toilet. They should be ashamed of the way they conduct business. Oh and the office is filthy and extremely cluttered and run down and just plain gross. I felt very uncomfortable being shown to a run down extremely cluttered and filthy back room with the man that set me up with the system. Do NOT do business with these crooks. There are better companies out there. read more

Terrible communication. Bought a cpap machine from them in July of 2016 for $820. They delivered an oxygen machine which my husband never used. They picked that up on 8/23/2016. Then in April of 2017 they started calling saying we owed them some money. In spite of the fact that my husband had given them permission to speak with me regarding his medical care, they refused to talk to me. My husband is a truck driver and he tried calling a few times while on the road but was consistently put on hold. He would have to hang up before anyone answered the phone. He came home in May and spoke to a lady in billing. She was very nice and looked into it for him. She called back and said he owed nothing. Then, this June, Aerocare automatically billed our checking account $95.00. With no warning! I have a complaint into the Better Busines Bureau regarding this company. They sent a bill this month saying they are going to take another $95.00 out and all it says on the bill is CPAP. Since he paid for the machine last year I have no clue as to what this is for. Will have husband go down there next week when he's home to see what is going on. Avoid these people at all costs! And try to get everything in writing - good luck with that! Pathetic. read more