After only a couple of months, our new patio has begun noticeably settling and cracking. We contacted Aesthetic Concrete Designs to get an opinion, and (I was hoping) some advice on how to prevent further issues. I have been blatantly ignored. My husband and I have attempted to contact them no less than 8 times in phone calls, text messages, and emails in the past three weeks. I heard back one time from our contact at that company, Matt, who texted to tell me that he would be out to investigate a week ago. However, he never came out and it's been over a week and now he's completely unresponsive to text messages and voicemail messages.
At this point, I fear that this issue will continue to worsen and I don't know what steps to take to prevent that from occurring. I feel that we spent a fair amount of money on a significant update to our home only to now be ignored when we need additional help. I do not feel that it is an unfair expectation to assume that the contractors who performed the work would be willing to provide a professional opinion on the work that they put in place less than six months after installation. Given that we're being ignored by Matt, we are trying to get in touch with other contractors to get advice on how best to protect our patio. Thus far, those individuals, with whom we have spent no money, have been far more responsive in providing opinions on the cause and suggestions for protection.
I would not recommend this company as I feel that after the work is finished, there is no follow-up service what-so-ever. I am so angry that I spent this much money with a company that does not value my business. read more