I looked forward to a great experience and was met with the complete opposite. My event planner attempted, for 3 whole days, to place an order to reserve chairs for my event but every time she was told an invoice would be sent over, it was not...until the third day. On the third day, she finally received an invoice and paid immediately. A week later, my event planner reached out to retrieve details for the pick up, and was told she could not retrieve the chairs because she never signed the contract (a contract that was never sent). While my event planner was trying to remedy the situation over the phone with the owner (Iva), I listened to Iva be extremely rude and dismissive even while my event planner was going out of her way to be understanding of a mistake that had nothing to do with her. To add insult to injury, the owner repeatedly made racist remarks including "this is why I never do work with your type of people," and cancelled our rental order.
When we requested a refund, we were told it would be mailed, though the original invoice was paid online. Eventually, we were told we could come pick up the check instead. Once my event planner picked up the check and returned to her car, she realized it was short $10. Instead of the owner simply writing a new check for the correct amount, she told my event planner that they were now closed (which they weren't). My event planner stated she'd be back tomorrow when they open to retrieve the new check, and the owner stated "well I'll be here with my gun when you come back."
Are you serious? My event planner is reputable, experienced, and conducted herself in the highest regard, and was met with rude, racist, reprehensible behavior from a "business owner."
10/10 would not recommend. read more