The staff is outstanding always kind and so helpful. Thank you Suleyma for all of your kindness and…read morehelp.

The bank is supposed to be open at nine. They are not open at 905 and say it'll be fifteen minutes…read more Unacceptable.

Great service , quick and efficient , and no lines , I will…read morebe coming back to this location

I came to deposit a money order and Taila was aextremely helpful. She was very quick, patient, and…read morehelpful!

Eddie Scott was friendly, patient, and helpful…read more He helped me navigate a complex Wells Fargo mortgage issue.

I understand the pandemic has made things run slower but why not use the Chick-fil-A method? Have…read moresomeone outside to see what customers need. In many instances, like myself, need to withdraw or deposit money. Why not have someone outside asking if they need a deposit or withdrawal slip? Wouldn't that make things run a bit faster? Versus sending the carrel to get a slip & then sending it back & the customer takes more time filling it out? Seems logical to me...and that slip holder outside is always empty...

While the staff at this location were great, this one-star review is more of a reflection of Wells…read moreFargo as a whole. I signed up for payments to avoid interest accruing, yet somehow online the payment was switched to minimal payments and over $400 in interest was wrongfully charged to me. Ended up talking to several people with Wells Fargo and got nowhere. Worst bank to deal with.

Each time we have gone here. We have always had exceptional customer service from the staff that…read moreactually want to help their customers. Many times. We have come without an appointment, waited patiently, and they've been able to help us with the solution out the door. Big shot out to the cashiers as they've always been helpful and willing to hear what we need.

Been banking with this entity for many moons. Visited this branch three times requested that a…read morecard that had been hacked be replaced and held for me in the branch, weekly emails inquiring on such card never answered. Six months later similar occurrence, manager took 2 hours to process the fiasco, once in my car an email states my phone has been updated to one that I've not had in 15 years. Placed a call for the manager, no apologies from him, a fluke might occur and I might actually receive new cards in 3-5 days per his statement. They would not hold the cards for me in the bank, could only mail them to me, going the extra mile would make me smile. At my request I asked for the print screens that I had verified information correctly, they declined to give them to me, why? 4 people greeted me at the door which is a nice feature, but competence is more important..

Extremely long wait times. Not enough staff. We went walked out went to a different branch.read more

One teller working with 7 customers in line. Terrible customer service. There were people working,…read morebut no one came to assist.

I usually LOVE Wells Fargo. I've done business with them since I first opened a bank account. I…read morehave always had a pleasant experience, but I was just in this location, bright eyed and bushy tailed, and the young Hispanic teller was VERY RUDE. I did not see a name tag, so I'm unsure of her name. I'm usually not one to complain, but this associate had me almost shaking leaving that store.

The manager Vito promised to reverse a fee for a wire fee we sent given that the Bank was unable to…read morehelp us with our challenge in over two hours. When someone gives me their word, I expect them to honor it, and to do what they say they will do. A week later, after calling multiple times with no one answering the phone for the bank, I drove to the Bank to let Vito the bank manager know I had not received the fee reversal a week out. He tells me he's human and forgot. No accountability or insight into building trust with customers. Never coming back to this bank. Lacks leadership and accountability.

If zero stars was an option this location would get it. Awful customer service. Three tellers and…read moreonly one was servicing anyone. Line was SEVEN people deep. No care in the world. I waited 25 minutes to get change for a $20.

This branch it's all about sales. Be prepared to be sold something by the tellers and the personal…read morebankers. When i used to work at Wellsfargo it's all about getting the most sales and getting great customer service ratings. The employees are friendly but the wait is always long to see a personal banker. The ATM machine in the drive thru is always down.

The worst customwr servive from the teller to the representative sitting at the desk with no…read moreeuthanasia only a high dry service with no concern for your needs. I would never recommend this location to anyone seeking for service or advice

This Wells Fargo is always slow and low on staff it's like a Walmart this is terrible there is…read morealways 1 or 2 cashiers but most of the time just 1 if you come be ready to be in line for 30-45 min

To make a deposit these people take FOREVER. I was there for about an hour and the workers were…read moreworking VERY SLOWLY. Many other people decided to just leave because the wait was absurd. Very very poor service do not decide to make business with wells fargo

Slow, rude service, IF you can get anyone to actual be at the teller window. They pretend like…read moreyou're not there, and if they DO decide to help you, if they need to go in the back, god help you. You'll wait 10 minutes, ask when they're coming back (again, IF someone is there and decides to acknowledge you exist), and wait another 10 mins. They've been this bad for at least 4 years.

I've been a Wells Fago customer for 17 years now. I hardly ever go to a physical location, however…read moreafter my experience at this location today I may reconsider who I bank with. I scheduled an in person appointment for 11:30am with a banker. I arrived 5 mins early, a Wells Fargo rep sat me down at an office and said so and so would be assisting me today and would be there soon... 15 minutes later I still had not been helped or checked on. I came out of the office and asked for someone to help me and what appeared to be the branch manager disregarded me so I left. Customer service at this branch needs some major improvement. So, what's the point of scheduling an appointment in advance?