I switch banks/in the process of switching banks to gate city. My previous bank was always rude,…read moreimpossible to get a hold of anyone because nothing could be solved locally i had to call into some 1-800 # that had mostly automated service, but when i did get a person they usually weren't helpful and i got transferred half a dozen times. Today i had some questions about mortgages and Steve Fennewald at one of the minot branches was unbelievably helpful even though i'm not doing anything with/through them right now. Customer service means a lot to me an this is exactly why i switched banks. Everyone from opening my acct, to everyday questions with Awesome Ann at the reception desk, or anything. Thank you all for the awesome help you guys have given me!

From the owner: Welcome to Gate City Bank Minot - Dakota Square! Located on 31st Ave, we offer auto loans, mortgage…read moreloans, checking, business banking, and more. Check our lobby and drive-up hours and stop in today! A $3.5 billion mutual bank founded in 1923, Gate City Bank is the region's leading financial institution and the #1 mortgage lender in North Dakota. For over 100 years, the bank has existed to create a better way of life for customers, communities and team members, and today it employs more than 770 team members at 45 locations in 23 communities across North Dakota and central Minnesota. Since 2003, Gate City Bank has contributed $40.9 million in philanthropic giving and more than 310,000 volunteer hours. Additionally, the bank has received a five-star rating from Bauer Financial for the past 28 years, and has been named one of the "50 Best Places to Work" 10 years in a row by Prairie Business magazine.

We stopped in to deposit the accumulated change now that cash is once again King, to avoid service…read morefees. We fell just shy of $300. If we'd checked the truck, we could have had that even amount. The counter is to the right of the tellers. You dump the loose change in, hit the button and it does the hard part for you. After the count, any coins that didn't make the cut are spit out for collection. You get a print out with the total to present to the teller. Easy easy! When depositing to your account, there are no fees... even better. As usual, the tellers were friendly and efficient. Now, what to do with our newly discovered cash??

I've never struggled so much to open an account and have so many things go wrong! I filed a request…read morefor a new account online and got a rapid response the following morning. From that point on, it just kept getting worse. I couldn't complete the signing of forms online because it was requesting a debit card, which I don't have. I went in to get that straightened out and first was told to sit and wait for someone. The someone that I had requested was sitting right across from me, but no one told her I was waiting or she just chose to ignore me. I got up myself and walked over to her desk, only to be told that she couldn't do anything right now and I should come back later in the afternoon. I was able to make a deposit so I wouldn't have to come back, but I was never given an account number. I was told that they couldn't give it to me until the papers were finished. Interesting, my deposit receipt had the last four of that account number on it. I felt like I was being pushed to the side repeatedly when it should have just taken minutes to get all of this done. Three phone calls later, I finally got that account number. If I wasn't hopeful that things would go smoothly now that I'm with my account, I would have rated this two stars or less. The most important part of banking is getting new accounts! It should not have been this hard.

ATM remains open, while the bannk itself is closed. That's a-ok... I just needed a $$$ grab & go…read more.. Time for the 2026 Amazing Brewery Race Aaaannnddd we're off!

Bank teller was polite, but don't believe their hours. We came in to get a temporary debit card but…read moreapparently they can't do those things after 5 or something. They should be more sincere with their hours. Don't be open if you can't provide services to your customers. Close earlier if that's what must happen, but don't offer false promises by being open and then saying you can't do anything...?

I have never had problems with us bank until I moved to Minot. The bank located over bye k-mart…read morewhat do they do in there all day long. Because they have never been able to help me with any banking needs. They always send me downtown. Wish I had a job where if I didn't like how you looked I could just send you away and let your problems become someone else's issue.

Worst bank I have ever done business with! Still stuff on my credit report from this worthless…read moreestablishment and I have a letter from their lawyer clearing me! Do not get a checking account here! Constant overdrafts when it's not even your fault! Their loan department is a joke! They go through so many employees no one can keep up, so if you do call to attempt to handle something, it won't happen! Avoid at all cost!!!!!!!!

If I had the option, I wouldn't give this company any stars. Worst bank I've ever dealt with. They…read moremake errors that end up costing you money, then turn around and say it's your responsibility to pay back the money. Even if it's their fault. They won't own up to it. There are better banks out there. I wouldn't choose this one.

Every gate city bank has the worst customer service I've ever had to deal with and they like to…read morecharge you left and right with fees on top of that! Not satisfied what so ever with them. I'm going to be canceling my account and suggesting everyone else I know that has them to do the same. They're just not worth it. I've even seen them rolling their eyes and laughing when they get off the phone with angry customers while I'm in there. Disgusting.

I've had a wonderful experience working with Gate City Bank in Minot, ND. The customer service has…read morebeen helpful and personal. The atmosphere is positive and inviting. And I've never seen a business so invested in giving back to the community: yesterday, there was evidence of FOUR different organizations they were partnering with to provide for those in need. As I saw the employees interact with customers who had some unusual needs, I was impressed with their politeness and willingness to take the extra time to care for them as people, not commodities. Highly recommend!

I would give 0 stars if I could. I am filing this complaint on behalf of my mother-a 75 year old…read morewidow of two years.My mother was not involved in my parents finances while my dad was alive, and since his passing,it has been an area of stress,if not abject fear.It is also important to note that this incident happened at the beginning of the virus lockdown in ND,and so,my mother was also very stressed and worried about that.On the morning of March 15, (when she normally would have been at church, but for the lockdown) my mother was using the internet and received a pop up message that said "Fraudulent activity has been detected on your credit card account. Please call this number immediately." She did so, and was told by this person that someone was using her card and would use it up to its limit if she did not follow their instructions immediately. This person told her to drive to Best Buy, and buy the max allowed amount of gift cards allowed in a day, and to call them back as soon as she had done so. She did as instructed, and Best Buy allowed her to buy $2000 worth of gift cards - a transaction Wells Fargo allowed to go through. She called the number back, the person told her to scratch off the backs and give them the numbers, and then proceed to go to Target to do the same thing. My mother did so. But this time, the customer service person, who was rightly suspicious of a 75 year old distraught woman asking for thousands of dollars of gift cards, asked her what was going on.When my mom explained,the person explained to her that it was a scam, and took her to their fraud prevention person, who was kind enough to call Best Buy and tell them what had happened.This person also told my mother to call the police,after she went back to Best Buy,and also to report the fraud to Wells Fargo.My mother did both of these things.She has now received correspondence from Wells Fargo saying that this activity was "not fraud" and that they would not reimburse her for the funds not refunded by BestBuy. This gift card scam is a well known (unfortunately, not by my mother, at least before this) and recognized fraud. https://corporate.bestbuy.com/best-buy-warns-gift-card-scam/; The FTC has many articles on their website addressing it, and similar schemes involving gift cards. https://search.usa.gov/search?query=gift+card+scams&submit.x=0&submit.y=0&affiliate=ftc_prod. Wells Fargo's determination that this was not "fraudulent activity" is factually and legally baseless,and revictimizes my mother, who has been a Wells Fargo customer for 50+ years. And literally has filed this ONE SINGLE FRAUD complaint, supported by the fraud prevention department of Target, and a police report during that time. One time she goes to them for support, and they not only turn her down, but make her feel like it was her fault. Shame on you Wells Fargo, shame on you.

If you looking to use Wells Fargo out of Minot, I would not recommend that you use Theresa…read moreBolinski. She is involved in a deal that has delayed our house closing 3 weeks and all we got from here was an apology for the inconvience. She does not follow through on paperwork and never replies to any messages. Extremly disappointed in customer service that she has provided.