Frank Campo Allstate is awesome! I have been with them for at least 10 years and they have helped…read moreme with numerous claims, including a horrible flood in my condo which happened right in the beginning of Covid when nobody was allowed in my building, except residents. They acted promptly to reimburse me for the incredible damage and even put me up at a hotel where I could bring my cat while I very slowly tried to make my condo livable by myself and one of the supers in my building. They also helped me when my car was hit while parked in front of a grocery store and the person didnt leave a note. It is such a pleasure to work with them.

Completely disappointed, was with them for 3 years after and when I leased my new vehicle they told…read moreme I wouldn't get a better price , 1 phone call later I jans same policy for 800 dollars cheaper, my policy expired and I personally called them to let them know just that. I was given no instructions on what I had to do until I received a bill a month or so later . I called them n they said the y renewed policy because I never gave them proof I returned my plates , ( during Covid )! I did so and the wouldn't remove the charge for a policy on a truck that was returned to Chrysler , I disputed charge and did not pay because I not only cancelled w them but no longer had the vehicle , . So they put me in to collections. Very unprofessional of them , and I would never use them ever again, wis there were a negative star review

Fantastic insurance office with a tremendous team. Call them like I did and you will not be…read moredisappointed!

So apparently when you make a payment online, despite all the evidence showing that you paid on the…read moredue date, they won't process your payment till the day after. Which means they will cancel your policy for one whole day. They did not notify me of my cancelled policy, but they did notify the NY DMV. I didn't find out about my cancelled policy or my suspended registration till a month later when I came back from vacation & checked my mail. Which pretty much means that my State Farm agent let me drive uninsured for one whole day. I took time off of work just to drive down to their agency & show them the confirmation number, & online account statement that shows that I paid on time, but they told me that there was nothing to do, so my car registration got suspended even though I paid on time. The best part is that my one day suspension turned in a three day suspension because I turned the plates in on Thursday, which means I can't reclaim them until Saturday, except the DMV is closed on the weekends, which means I have to wait till today Monday. But wait there's more. I still can't reclaim my plates & car registration because the James O'Brien agency were suspoded to reissue me a new insurance ID card that states my new reinstated coverage. Which means the start date HAS to read the date after my policy was cancelled. Thanks James O'Brien for wasting my time & taking my money.

Be ware! He is the worst insurance agent ever. Lies. Quotes you a price then changes it. Terribile…read morecustomer service. Not a stad up person! Wish I could give a 0 star!

Andy was very helpful on assisting me with lowering my monthly bill. Recommending that I take the…read moredrivers safety course will benefit me for 3 years. He was also very cordial and accommodating. His followup is top notch.

Do not go here for DMV services -- you would be far better off going to the *actual* DMV. At least…read moreat the DMV you expect to be treated poorly by individuals looking for a reason not to help. I am happy to report I have only had *good* experiences at the DMV recently. Avoid this place at all costs. I would cancel my membership if the roadside assistance were not so helpful.

Go to the real DMV. They give you wrong information, waste your time, don't have the full…read moreauthority of the DMV. There's one particularly annoying mouth breather there who's very proud to ruin your day with bureaucracy and paperwork. She stinks. I spent the time following NY DMVs website instructions only to be stopped in my tracks by these smooth brains.

I've been a long-time State Farm customer, which is what makes my experience with Steve Sulles'…read moreoffice particularly disappointing. During a recent auto claim, the process became unnecessarily prolonged through repeated estimate revisions, supplemental reviews, administrative back-and-forth, and ongoing delays that ultimately resulted in significant out-of-pocket costs for my family. Despite carrying a $500 deductible, my actual out-of-pocket impact from this claim has now exceeded $2,000, including extended rental vehicle expenses tied directly to the prolonged handling timeline. What stood out most was the lack of meaningful support, communication, or advocacy from the local office throughout the process. Outside of automated system-generated claim updates, there was little proactive engagement or effort to help escalate or navigate an increasingly frustrating situation. Separately, my premiums have continued to increase consistently over time with little to no communication, context, or guidance from the local office regarding the changes. Combined with the experience surrounding this claim, it has left me questioning the overall value of the customer relationship and the level of representation being provided. I understand local agents may not directly manage claims operations, but when customers are dealing with prolonged delays, financial impact, and escalating frustration, they reasonably expect their agent to step in, advocate internally, and help drive resolution. That level of partnership was simply missing here. For a company that emphasizes customer relationships and loyalty, the experience felt surprisingly impersonal during a time when support should have mattered most. Based on my experience, customers should calibrate expectations accordingly if they are looking for proactive representation during a difficult claims process.

Always great service always have answers to my questions Kathy is wonderful and knowledgeableread more