Awful, awful company. DO NOT rent with them. They are not interested in customer service/ relations and are committed to profit and taking advantage of college students. Before signing any contract, please reach out and I am happy to share many examples of why you do not want to work with this company. Your money is better spent with another reputable and customer focused company. read more

If I could give her no stars, I would. She is a con artist who prays on college students. She lies, she's vindictive and nothing is below her, if she can profit by it. She will tell you anything to get you to sign a lease, but her promises are never in writing. Get ready to live with substandard housing and her frequent threats and abuses. If you don't sign a lease to rent from her the following year, many months in advance, you can forget about getting your security back. She waits several weeks, comes up with a completely unsubstantiated list of damages, and keeps every penny, then charges you more. PCT dropped her from their list of accredited housing for a very good reason. As far as landlords go, she is now known as "The Worst of the Worst". It's well deserved. read more

This company (based in Pottstown) is closing their doors officially on May 31, 2013. But they have already stopped doing business and are nothing more than a bunch of crooks. They have collected rents from my tenant over the last 12 months and yet I have only received about 2 months worth of rent payments from them. Now they are closing their doors and hiding behind their LLC in order to take off with my money along with money from their other customers. I am in the process of filing legal action against them and would love to hear from others who are doing the same! read more

BEWARE. I entered into a contract with this company and have had one of the most unpleasant experiences of my life. They do not pay the rent, at all, let alone on time. There is NO communication. Repairs are made without my ever seeing invoices. Decisions are made about lease renewal, etc without my knowledge. Pet fees are not paid to me. When I email or call, I simply get no response. I have filed several complaints against this company with the Better Business Bureau. DO NOT EVER USE THIS COMPANY! read more

We were extremely displeased with the level of service from Affinity. We signed a contract for Affinity to manage our property in Philadelphia while we moved out of state. At the onset of our contract we were working with a wonderful professional from Affinity who ended up leaving the company abruptly without any notice. After he left we were met with a consistent lack of communication, mismanagement of funds/finances, refusal to remit payment to us (the rental owners) and a general unprofessional attitude in all of our dealings with Affinity. What we learned from this experience was that we can do a much better job managing the property ourselves without the stress/frustration of having Affinity mismanage it for us. read more

We hired Affinity to manage the rental of our home when we moved 2,000 miles away. They were fast at finding a tenant. That's about the only good thing I can say about them and even that comes with some reservation. After talking with our tenant when she first moved in, we found out that she was told one thing and we were told another about renting the property. We were trying to sell the home while renting, but had to take it off the market because she was told we would do that when she moved in. Affinity managed our property for 18 months. The only way we were able to contact them was via email and it often took several days to hear back from them (unless they were billing us for something). There was one maintenance person who was good at getting back to us quickly, which we appreciated, but he often couldn't answer all of our questions. Several repairs were made to the property and each time we requested pictures of completed work. We never received any. Our contract stated that we would be invoiced for repairs and have 30 days to pay, however every time the repair was charged to our account and the money deducted. We received rental income 6 weeks after it was received by Affinity. Our contract stated it would be mailed/deposited on or before the 10th of each month. Even after setting up direct deposit it was usually received around the 16th of each month. We canceled our management contract when our tenant moved out the end of June. We had decided not to rent it again because of all the hassle. It took Affinity until the middle of July to settle our account (it required a staff meeting apparently) and was only done after several emails were sent by us. Just this week we got an email stating that we owed money for a repair that had been completed back in June. Our account had been charged for that repair when it was completed--back in June. I had to scan and email copies of our account to prove that we'd been charged and had paid for that already. If I could go back in time, I would never have hired Affinity. I work with a lot of companies and this one has been the worst by far. read more

I've been searching for a property manager to over see a property I own in Philadelphia, so I entered my information into a property management aggregator website. Jodi from Affinity contacted me very quickly via email, and we scheduled a time to chat. On the phone, she was very knowledgeable of the process and of owners' needs, so I asked for references and agreed to schedule an in-person meeting with one of their property managers. However, A) I never received the references and B) the property manager never showed up, never called, NOTHING! I don't consider it a waste of time, however, because I certainly learned enough to know not to sign with them. If they aren't reliable enough to show-up to the initial meeting, then they aren't reliable enough to manage my property. read more

I also have had the unfortunate experience of dealing with Brian Patrick. Everything you read about him is the truth. He doesn't release your money, he doesn't return phone calls. He's the most unprofessional person I have ever dealt with.I too contacted the BBB and my attorney. I have since terminated my contract with him for breach after breach after breash of the contract terms. read more

Terrible service, not professional, worst experience ever. I am a current customer and would advise you to stay away from this company...period. Do not waste your time. I've never bothered with writing reviews before, but they are so bad I need to do something so nobody else experiences the same pathetic service I have. read more

I unfortunately signed a property management contract with Affinity. They could not find a tenant, so I found one myself, they did not collect rent until I got involved and were not available to be at the property when inspections were scheduled. They have been unprofessional, and extremely difficult to deal with. Please don't make the same mistake I did! DO NOT USE THIS COMPANY! read more

I own several rental properties. I submitted a request for information that was sent to several management agencies. Jessica called me within five minutes. She sent me documents and set up an appointment with one of their agents. I met with Brian who was incredible knowledgable. He was able to lease my property within two weeks. I highly recommend. read more

absolutely horrific! I would never suggest that even my worst enemy rent from this company. I have lived in 1 of their properties for almost a year now and have had nothing but problems. They knew we were moving in for almost a month and even knowing that we moved in and did not have a refrigerator or a working stove/ oven. our toilet is broken and a meeting in for quest was put in 3 weeks ago and it is still not fixed. they even schedule showings while you are still living in your rental, which would be fine if they would inform you in time that people are coming or inform you if the people decide not to show up but they do not even have the common courtesy to do that. They refuse to pick up the phone and call so that you can talk to them all they will do is deal with you through email and the owner is never in the country he is always on vacation. my 3 year old son and I were sick with the flu when they tried to schedule our first showing informed them off this and they completely disregarded the situation and had possible tenants come through my house anyway... the condition they also keep the properties in is terrible and I would never trust them to maintain my building while I was not around... again absolutely horrifying to deal with them and I am also interested to see how much of my security deposit they try to keep although there is absolutely nothing wrong with the house that wasn't wrong when I moved in... stay away from affinity property management if you don't want a headache!!! read more

I just recently moved out from a property that Affinity manages. They were great! They took care of everything that needed to be done. Initially when I moved in, I made sure to thoroughly look through my lease and make sure I was well aware since prior to living in our rental we had bad experiences from where we rented. This was solely our fault for not reading the fine print. But this time around things were nothing short of stellar. I looked more into Affinity and how things work around there and these negative comments that are written seem bogus compared to my experiences. The post seem to miss the fact that Affinity works for the owners of the property. If things don't happen in a prompt fashion, it's not always Affinity's fault. I'm very thankful that the owner of my rental was very good at communicating with the staff at Affinity so that they were able to get things done around our place when we needed. One of these comments in here say that Affinity schedules showings while there are tenants still in the apartment. OF COURSE THEY DO! I didn't necessarily like the fact that the last month we had people going in and out of our apartment, but in order to help out the owners and rent the property, they would like to assure the owner that there is a tenant in the rental. This is why we had to give 60 days notice of terminating our lease...so Affinity could get a tenant in. It seems to me that there are many former tenants/current tenants that don't understand their lease very well..and they seem entitled as well. Get over it and move into an apartment complex that has maintenance that lives there if you want around the clock help! read more