I've had accounts at this location for decades. Starting with Compass Bank, recently taken over by…read moreBBVA and now it's part of PNC Bank (of Pittsburgh). My business here is coming to an end. The staff at Compass was always trying to get me in a room and grill me about my vast assets, lol. They played tricks, like making it difficult to open a CD at an advertised rate, or renewing one and changing the term (needed a "wet signature"). Or, if you came in for a chat, they would bump the money market rate up but it would drop back down in a couple months. When it became BBVA, there were no real differences. Account numbers were the same. The Compass Bank checks were still good, because the routing number worked. The old ATM card worked, although a replacement eventually came out. Lock box fees doubled, so I took that business down the street. No other problems, to speak of. BUT this week, BBVA became part of PNC. All of my account numbers and routing numbers have changed. I have a new debit / ATM card. Never wanted a debit card, but Compass came up with the bright idea of adding a service fee for just a plain ATM card. My checking account has become a "virtual wallet". If has features that I don't need (or want). And, my paper statements will cost me $3 a month. Anyway, I've been going through the motions of updating all direct deposits and ACH transfers (auto drafts) for utility bill payments and such. What a pain! My current debit / ATM card was supposed to still be okay to use, or I could activate the new card by using it at the ATM. I read on Nextdoor that other folks weren't having any luck. I tried my BBVA and PNC cards this afternoon at the ATM. Neither of the cards work. Thanks a lot, PNC. The updated ATM screen also has text so big that it can be read from across the street. No secrets here. If you pass this bank during business hours, you will see lots of cars in the parking lot. There are many unhappy people in the lobby. I hope they have accounts at a bank down the street that aren't so messed up. I'm changing my direct deposits and bill payments to the account at the bank down the street. Then, I can close my new PNC accounts.

The customer service is terrible. For simplest issues I had to call several times to resolve the…read moreproblem. And whenever the person can't resolve the issue they hung up on me. Two out of three times I called customer service they hung up on me and my request was relatively easy. The mailing address on my bank statement wasn't similar to the one I had on my account and asked that to be resolved and after waiting for long time on hold, they hung up on me. They can respectfully say they can't do that. No need to be disrespectful. Worst bank ever! I regret opening an account in PNC.

Best and proffisional people specially Preston road Frisco…read moreThey take care of client as owner of the bank always smiling and caring Well done

Service is always extremely slow at this location and they have extremely limited branch offerings…read more Going to switch to another bank as soon as I can.

I have continually received solicitations in the mail from this terrible bank which is trying to…read moregarner new customers/business. I have called several times and have requested that they stop sending me mail bc it is literally a WASTE of paper and ink and time. I was just on the phone with a representative who refused to let me talk to his supervisor even though I asked 8 times to speak with a supervisor. He kept giving me the run around. I asked him, is this how you treat prospective customers by ignoring their simple request? I asked if he understood my simple request and he said he did, so I asked him if he was going to continue to ignore me. He said please hold while I get a supervisor. I waited 19 minutes on hold and the same rep came back on the phone (again, not a supervisor to whom I requested to speak) - so again, he ignored my simple request yet again. I called to have my name and address removed from their mailing list (which is the simplest request from a prospective customer), and the representative STILL wouldn't do it. Please never use such a crummy, scammy bank like PNC. They will likely steal your money unbeknownst to you like Wells Fargo and Chase bank both stole from their customers and are unbelievably still operating as banks to this day. Choose a Credit Union!! This bank is absolutely abysmal!

This is the worst bank I've ever been too I was in drive through for 45 minutes to just deposit a…read morecheck I asked to speak to manager never did I speak to them I drive off and not only that I call the branch and they hung up on me worst service ever if I could I would give it no stars

Why can't we be pleasant? I'm literally one week into being a new banking customer and I haven't…read morebeen to a BBVA that I've had a positive experience with a worker.

This is where I bank. It is close to my home, I don't drive so it's nice. I have an issue with…read morepeople "standing around" instead of working. But if there is a line I go to one of the "standing around" people and they will help. Haven't had any problems at this location. I do not use the ATM as it is a stand alone machine and I am on foot. I go in the bank to deposit/withdraw. They know me.

The non profit I volunteer with has an account here. I have made multiple visits for deposits and…read moreto use their notary services and everyone I have dealt with has been very polite and professional.

BEWARE BEWARE BEWARE... AVOID AVOID AVOID.....This branch wants your money but once you open an…read moreaccount then they prove to NOT care about you. I have no doubt that someone at this branch received a bonus or quota when they convinced me to open an account with them. I was told they would honor the published $400 incentive to open an account once I met the incentive criteria. However, It's a bait and switch or fraud to offer an incentive and then not honor....I have never received the $400 incentive even though I have already met the criteria. have made over 6 phone calls, sent numerous emails, inquired in-person, etc and I'm still waiting for that promised $400 to be deposited not to even mention the 4% interest I've been missing out on this $400!!! Linda (mgr) convinced me to move my banking to this location and promised me that I will receive the $400 incentive to open an account as published once I met the incentive criteria. So, I opened an account May 1st, 2023 after Linda convinced me to do so, and I met the criteria to earn the $400 in June 2023. IT'S NOW OCTOBER 2023 AND I HAVE YET TO SEE THE $400 INCENTIVE DEPOSITED INTO MY ACCOUNT. LINDA HAS BLOWN ME OFF, NOT RESPONDED TO REQUESTS FOR HER TO CALL ME, FAILS TO MONITOR THE ISSUE, USES EXCUSES OF SHORT ON PERSONNEL, ETC ETC. THEN ON 10/5/23, LINDA VERBALLY TELLS ME THEY DROPPED THE BALL BUT I WILL SEE THE DEPOSIT BY 10/9/22. IT's NOW 10/15/23 AND I AM STILL WAITING FOR THIS DEPOSIT. BEWARE BEWARE BEWARE........VERY SHADY OPERATIONS!!!!!!

I have been trying to update my address on my account and this branch has been unable to help. For…read moresome reason they cant find my details in their system since this is a joint account. I have gone in person, called, mailed and whenever they respond they say that they will get back to me with a solution and never do. Its been easily over the month now. Not sure if its the incompetence of the staff or just nonchalance.

Just opened accounts with PNC. The staff were very helpful and friendly. We even left with a goodie…read morebag. PNC made the transition from my former bank very smooth.

I didn't even make it to the door and a young man opened the door for me and welcomed me and asked…read morehow they could help. I said that my Chime app said that I could withdraw money there and though he was unsure, he went and asked. They were also unsure, but said to try the ATM, which is what I was looking for at first, it's out back... Anyway, it did work, there is a fee, but the limit is higher than others... Very Excellent service!

First time to visit the PNC Bank at the Southlake Blvd location and I loved it. I was greeted and…read morewaited less than 5 minutes to speak to someone. Nicholas is the person who worked with me. He took his time, he let me ask tons of questions and even worked out a plan with me that met my needs. His follow up is amazing! I've been a PNC customer before they were PNC, glad I stayed with them. I recommend Nicholas to everyone!