Loved seeing a Chase bank building as I flew out of central market w my coffee. I had a stash of…read morecash I needed to deposit so also rejoiced that "some" of the lanes had ATM machines. One of my 5's was rejected and it did have Wierd green colors stained on it. Not sure why customers pass off crummy money but they sure do. I'll have to see what's wrong w this bill. So here, some of the lanes have that vintage machine where the tubes went down a chute - that was ALWAYS so cool to use! However they were screwed shut. This tub contraption may not be used anymore. My Chase 's back home only had ATM at the lanes...so maybe it's all self service now unless there's an in person window. I never mind walking in, I live chase, I love banking at chase and employees have always been wonderful and helpful to me in every city that I visit a chase.

Chase Bank has friendly service and is always helpful, making banking a smooth experience! Love the…read morestaff here.

Lender dropped the ball & didn't get final docs to title company for us to close on time & never…read moretold us closing maybe delayed. When asked about this the lender was very unprofessional blaming the problems on us the borrow and talking over us. An apology for miscommunication or missing something so simple was never offered. Will not be using them for future mortgages.

We were given First National Banks info from Sandlin homes and began the process for a build on…read moreyour lot loan in late October 2013. After numerous delays from the lender and un-returned calls from Gus we were told it would close by Thanksgiving and then again before Christmas. After the New Year I was told the information we were given about our 90% loan were no longer true and the loan must be an 80% loan instead. Coming up with an extra 10% down on a $400,000 loan was not that simple. I instead contacted another lender and we got to clear to close this morning. What the other lender did in just over 2 weeks without a single issue Gus and First National Bank of Towne Square couldn't do in over 2 months. Save your time and patience and look elsewhere.

Elisa helped me out and was extremely kind, efficient, and patient with a Senior Client of Schwab!!…read more I had an unusual technical problem with my on line account (caused by my lack of technical knowhow). While my problem was not in her immediate area of responsibility, she listened and went to work. Elisa fixed the 1st issue (on line account suspended) and then contacted another expert within Schwab that helped to find the source of other issues that led to my suspension. If Elisa had not listened and gone the extra miles to help me, I would have been suspended again as soon as I drove back home to Denton, TX. Jared Herbert is also to be commended for being very responsive to a phone call and especially for having a very qualified staff that cares about their clients. If I was not retired, I would have offered a job to Elisa. Her talent, caring attitude, and common sense are rare. I expect Schwab recognizes her abilities and she has a bright future ahead of her.

We had to replace our car on a trip we made to Dallas last week. We had planned on replacing the…read morecar later this year, but car problems en route made the transaction necessary earlier than planned. We located a replacement car on a Saturday and the dealership let us keep the new car as we would provide them payment from our account at Charles Schwab. On Monday, we went by Charles Schwab in Southlake to arrange the disbursement and met with our agent, Jake Bandy. Mr. Bandy called the dealership, acquired the wiring instructions, and facilitated the whole transaction. Mr. Bandy is a complete pro! He gave us copies of the wire and promised to contact us when it was complete. We returned to the dealership with the copies of the wire and the dealership gave us copies of all our car documents. Mr. Bandy called shortly thereafter and assured us the wire was sent. Everything is stress free when you deal with a great organization and Jake Bandy!

I received perfect support at this branch. I needed urgently some documentation from an account…read morethat had been closed in 2017. The bank rep., Victor R. Silva, promptly made phone calls and sent emails and helped me get my document -- which was sent from another office to his branch -- to save me lots of time and effort. A very professional and friendly staff, I'll definitely get my business only here in future and will recommend the branch to my clients.

Average Wells Fargo with friendly cashiers and good drive-up.read more

Step father just passed and my mom went in to remove him from the bank account with an original…read morecertificate of death and the original trust document - the manager was extremely rude and condescending to her. Told her continuously that she didn't have what she needed when she had a letter of the requested documents. We will be moving her accounts away as well as mine. Have fun explaining to corporate how you lost half a million dollars in one day from two customers! She's been with you for over 30 years and I've been with you since I opened my first account at 16 (I'm now 30 now). You're lucky I'm handling this professionally and hitting you where it hurts. Because my inclination is to do some hood rat stuff and make you involve the police! Do not call us or send us letters about how you want our business back - it's gone!

The environment was very friendly and helpful. I was assisted and had my questions answered without…read morehaving to wait too long.

Love American Credit Union! So easy to manage my money…read moreonline or come to the location in SOUTHLAKE near the Kroger. ATM is just inside the 1st door. If you need to see a teller or loan officer go through the 2nd door. Easy peasy!

My mother has been a longtime customer of this bank and has taken out multiple loans here over the…read moreyears. The process used to be simple, smooth, and respectful and we have never missed a single payment on anything we've financed through them. That's why this recent experience was so disappointing. Over the span of four days, we called and emailed multiple times trying to get a vehicle loan handled, and the entire process felt unnecessarily difficult and frustrating. Instead of the helpful and professional service we were used to, we were met with a dismissive tone and asked an excessive number of questions that didn't make sense given our history with the bank. What made it worse was being told our "income is too low" to qualify for a vehicle that is barely 5 figures, despite our flawless payment record and long-standing relationship. It felt inconsistent and disrespectful, especially considering how reliable we've been as customers. It's frustrating to see such a decline in customer service from a bank we've trusted for years. What used to be an easy and professional process has turned into something stressful and disappointing. Based on this experience, we will seriously reconsider doing business here moving forward.

Went in to pick up my debit card for my new account. Everyone was friendly and made the process…read morequick. Glad I switched over!

Not enough tellers. Shouldn't have to wait this long to make a deposit at a bank. It's only…read moreWednesday! Hate to see what Friday looks like.