They're NOT available 24/7 as stated. They use an answering machine for you to leave a message and…read morethey'll 'get back to you.' That's misrepresentation imho! Next ...

Ok. I have to say that during my family's time of need, MacDonald bond provided us with the…read moresupport that we sought. We had been through some difficult agencies prior to coming into MacDonald Bail, so you can imagine the stress that we felt. However, upon entering the MacDonald offices, we were greeted with caring smiles and an extremely respectful and non-judgmental staff. We felt comfortable and heard. Not only, did they treat us with great respect, but also, were flexible and understanding. I highly recommend this agency. Save yourself the stress and go to MacDonald Bail Bonds first.

The woman I spoke to tonight started asking me COMPLEATLY irrelevant, personal and disrespectful…read morequestions! (that were none of her business) about this specific situation! She began asking why none of my other family members would bail my mother out. ("Did they just not want to?") REALLY?? Which is extreamly disrespectful considering she did not have any understanding of the current situation. It was highly rude, extremely condicensing, unprofessional and degrading. Because of this your business lost a good paying customer. I will be finding one of your other competitors which will most definitely give me the much needed respect I deserve as a paying customer. I don't understand how you're still in business with people like this answering the phones. If I could give a negative 5 stars for my experience. Especially in such an emotional and stressful situation. No respect.

Jobs can be stressful but common respect is a given flr any job. Unbelievable time i had.read more

I called on behalf of a client at Osceola county jail requesting information to pay bond and she…read morehung up on me. very rude and unprofessional. I do not recommend. customer service was horrible.

Monica has been at this forever and runs a really service-oriented business. When people are…read morelooking for a bondsman they are not usually in the best mood. They need help and someone they care about is in jail. They need someone who understands their stress and is willing to work to help. My law firm represents lots of bail agencies. Florida statutes controls the price, so one bondsman cannot offer you a cheaper bond. It is all about attitude and service. In Kissimmee, you can't go wrong with Monica. Hal