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    Affordable Crane Service

    1.0 (1 review)
    Open Open 24 hours

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    8 years ago

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    Otto Tree Service - Otto Tree Service took down this huge tree and grinded the stump and cleaned up the mess!!! Job well done!!

    Otto Tree Service

    (9 reviews)

    Requested a quote on Saturday 11/01. Gave the address for the property, included photos of the tree…read moreto be addressed. Made arrangements for someone to come out on Wednesday 11/05 at 5pm for a quote. At my request, they agreed to going out there on his own (without me being there) and said, "Sounds good ill get you typed up in my system and ill be out Wednesday around 5pm and once I havr everything typed up ill email the estimate over to the email you provided." On the morning of the 11/05, I sent a follow up message to confirm he was coming out for the quote. I received a message, "I got your message on fb yes we are still on for 5pm this afternoon." No one came out that day. The next morning I received a message from Amanda K. that stated, "Aaron gave you a call yesterday afternoon to confirm that you were at your new home. He didnt get an answer or call back and we dont come out unless we have a confirmation call. Would you like him to come out this afternoon?" I messaged back and said yes and that I had a confirmation text from yesterday, that he was informed we would not be there and he could go any time. I included a screenshot of the confirmation. Amanda then both texted me an apology and called me apologizing for the confusion and saying that she will send someone out that afternoon. At 4:32 pm that day, Amanda texted me and said "Aaron is about an hour away and will be calling." I texted back that I was out of work at 5:45 p.m. No response until yet another text from Amanda stating, "Aaron did call while he was at the house. A received no answer. I understand that you where at work. Sorry we were not able to provide you with a quote for our services. I hope you are able to find another company." Stunned, I messaged yet again and asked what on earth was happening and Amanda messaged that they are a "we are a small business and I have to keep a schedule in the afternoons as we only have limited daylight I could not have home wait until 5:45 for a phone call." What?? We already agreed to a written quote four days ago? Absolute lack of customer service - it must be nice to reach the level of success that you can treat potential clients who are planning to pay $8k+ for services so haphazardly. Zero communication and failure to follow through on what was agreed upon.

    Very pleased with their service, quick, efficient, and high quality. Cleaned up the area spotless…read more The best tree service I have ever used and at the top of my list overall for any contractor service period. Do not hesitate to call!

    Affordable Crane Service - craneservices - Updated July 2026

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