We purchased what was to be a move-in ready DR Horton home in Madison Hill community in Spokane…read moreValley on 12/19/2022. Within the first week our home flooded. DR Horton hired a plumber to pump out the water but did nothing to address the issue which was the grading of our property. Subsequently our home flooded again. We found out that the foundation of our home was set too low and that our home is one of the low spots within the housing tract. This means that the neighboring properties sit higher and as a result we get their run-off. After little to no resolve from the local division, we contacted the corporate office and they sent the President of the Spokane Division to our home. He promised that he would do the right thing and make sure that no corners were cut in making our home safe. This couldn't be further from the truth. He proposed nothing in terms of water diversion but instead only retention on our property making it a flood zone. This included multiple dry wells that were not being installed per manufacturer specification. The use of these would require us to carry insanely expensive flood insurance. We asked for a Civil Engineer to come out and approve this plan since we didn't feel confident with it and as per our contract DR Horton says one should be hired if we do any landscape work. Instead the president asked a geotech, whose job isn't related to drainage and slope, to come out and look at the lot. In talking to the geotech he told us that "I'm not sure why I am here." Beyond the foundation being set too low and the home flooding, we experienced other code violations and various defects that are below industry standard. During our walk-through we were told by their warranty representative that these defects were "no big deal," and "we can fix them ourselves." The tape placed during walkthrough was simply removed. We have been battling with them on a 34 item list of things wrong with the home, the biggest being the grading and drainage. After 4 months and countless visits from trades and DR Horton representatives we are at our wits end. The repairs have rarely rectified the issue and require constant hand-holding. For example DR Horton sent their guys out to replace the vapor barrier in the crawlspace after the 2nd flooding. They spent about 15 minutes down there and the superintendent said the work was fine. It took until we went down to inspect the work that we found they did not tape the barrier together properly, didn't tape it against the walls, and didn't place it over the radon piping as required. None of their work met code. This is not our first new home, it is our 3rd. We are familiar with the slap them together mentality of a production home but this by far the worst we have ever seen. The complete lack of competence and craftsmanship is astounding. In talking with the restoration company they have 21 other DR Horton homes in various communities they are doing work at. We know we aren't the only ones in our community dealing with grading and slope issues. A neighboring home also flooded, one had to have their patio poured 3 times due to it washing out and another says that they lost a good portion of their yard down the hill. We were taken aback by the issues the local homes have been experiencing. After seeing so many things wrong we decided to go to the county to see how the homes are passing inspection and why drainage is being allowed on our property as opposed to the storm water drains within the community. Per the county representative, DR Horton never filed the flood report and drainage plans for the community. There were also no geotech reports for each individual lot filed. From our understanding, the county inspector had asked for these plans on multiple occasions and kept getting excuses on why they weren't available. At this point we recommend that if you are considering a DR Horton home or already living in one, you hire a reputable home inspector to come and thoroughly evaluate your property to avoid the potential issues that we and so many others are experiencing. https://www.bbb.org/us/tx/arlington/profile/home-builders/dr-horton-0825-1000147885

Loved working with this team. Very communicative and efficient at their job. They were accomadting…read moreto our time and rescheduling needs.

From the owner: Ready to buy a new home? We're a title agency located in Spokane Valley, WA, and affiliated with…read moreD.R. Horton, America's Builder. DHI Title was created for one purpose - our customers. We're here to provide as seamless a homebuying experience as possible with your financial goals in mind. That was D.R. Horton's mission more than 40 years ago, and it's still the same today.