Kent WA Raptor did a full water line repair for me but they sure got close to my septic line and…read morestill hoping they missed. Had to make a deter. OneLine sure liked poking holes in my yard with that directional digging machine.. Still waiting for hard copy of my expensive contract Dan?? Did get a concrete hole bottom of my home that didnt get used. Waste of time and repairing. Ask to see the end results before they close things up...

Ineffective Service, Exorbitant Charge for Nothing, and Management Ignores Customers…read more I regret calling Raptor Rooter & Plumbing LLC for a serious plumbing issue in mid-November 2025. Water was backing up from a basement floor drain in my South Hill Spokane home, creating a messy and urgent situation. Technician Brandon arrived and, after I described the recurring problem in detail, tested the drain by running water. He then briefly ran a cable snake only about 2 feet into the drain and stopped. He provided no diagnosis, no explanation for the backup, and admitted he didn't have a camera scope on hand--which likely would have revealed the root cause. After roughly 45 minutes, he left without resolving anything. I was shocked to be billed $462 for this unproductive visit. Hoping for some accountability, I left a message two days later for General Manager Chris, asking him to call me about Brandon's service. It's now January 7, 2026--nearly two months later--and Chris has never bothered to return my call, showing a complete lack of integrity or concern for customer satisfaction. Fortunately, I found a reputable plumbing company in the area. Their general manager and team were responsive, thorough, and fixed the problem permanently. Raptor Rooter's work was inadequate, their follow-through appalling, and their overall integrity horrendous. Save yourself the frustration and money--I STRONGLY RECOMMEND YOU CHOOSE ANYONE ELSE for work beyond attaching a garden hose.

A guy came out and looked at the Toilet and the flushing problem. He said that the toilet was very…read moreold and would need to be replaced. He quoted $1,000 to install a new one. That was ridiculous, toilets seldom go "bad", it is the fill and dump valves that need to be replaced. I fixed the flapper valve assembly myself for about $12. I hate to say this but it appears that there is something going on in the plumbing repair business where they are charging extremely high prices. You can call a few of them and they will all quote the same ridiculous price for a repair.

Hands down the best! Honest and less expensive. Other plumbers charge a fortune, their prices are…read morefair to get customers through good service n word of mouth. I tell everyone about them. Riley tackled a job with ease that scared other plumbers and Derick punctual, honest and communicates very well. I will always use Pace for plumbing.

They were quick to respond to a sewage blockage and 1/2 the price of other companies. Very good…read morecommunications. Cleaned the drain and even ran a camera to show potential problems in the future. I will use them again on my several rentals.

Called on a promotional drain clearing offer. The sink would barely empty when I tested it after he…read moreleft. He definitely made it worse. It would at least drain albeit slowly and was semi-useable before he came. In addition he had an attitude after being asked about shoe covers. I called GS to ask if they would return to rectify the problem without charge. They said no. I asked the service manager to call me. He did not. This is a second rate outfit.

Another save by Straight Shooter. A shower head was double threaded and leaking. They came out,…read morediagnosed, got new shower head to match and replaced pipe with threads. All in the same morning. Excellent work!

We purchased a Bradford White Hot Water heater and was charged $2300 on May 1 2024, then in March…read moreof this year we had to have an element replaced because we had no hot water, they charged us $350, saying it was not under warranty. Then this weekend, it stopped working again and they want to charge us again to come out. Clearly there is an issue with the hot water heater. This was supposed to be a high end water heater, but clearly it is not . The company only gives a 1 year warranty but according to the model number it has a 6 year warranty. We ended up going and buying a new hot water heater and installing ourselves. This was a terrible experience.

We had some water heaters installed July 2017. Due to the set up we have the job was challenging…read more (Complicated set up with minimal space). I wrote a negative review regarding pricing. I wanted to update that review in terms of quality of work. We have had zero issues with the plumbing. While they may be more expensive than other companies they do quality work. Get a written estimate. I would prefer to pay extra for expertise vs having to redo work.

Needed help on a DIY project (replacing the cartridge on a shower handle valve) that I had tried…read moreand failed at. I received a prompt response from Tory even though it was early on a Sunday morning. After describing my issue, we agreed on an estimate and scheduled a time for later in the day. Tory was able to come earlier than scheduled and finished the job in a short amount of time further agreed upon price. I believe the price was more than fair for short notice on a Sunday. I highly recommend Tory and will not hesitate to call him again if the need arises.

I want to give a shout out to employee David Stephens, who did the most amazing job for me…read moreyesterday. From start to finish I was pleasantly surprised of the great communication, fair price, quality work and fast service I received. He left my bathroom spotless after two messy repairs and I was so impressed. I have not always had good luck with contractors or repair people. More often than not, I have ended up feeling cheated, frustrated and disappointed, But not with Shaw. I believe this is the second fantastic experience I have had with this company. What really made my day was hearing from an employee what a great place Shaw is to work and how much they love their job. Now, you don't hear that every day! That right there is how you run a successful business. I highly recommend Shaw to all my family and Friends. The owner Hank Shaw, is a honest to goodness stand up guy.

Last August/September I called Shaw Plumbing for a water heater estimate. The technician told me my…read moreunit was 30 years old, unsafe to keep using, and needed immediate replacement -- then quoted $5,000 for a 50-gallon tank plus labor, despite the fact that I live alone and have no need for that size. I got a second opinion today (took me a while) before agreeing to anything. My new plumber found the unit was actually 13 years old and functioning fine -- no replacement necessary. In other words, everything I was told to justify a $5,000 job was false. I'll let readers draw their own conclusions about what happened here. What I do know is: get a second opinion before you sign anything with this company, especially if you're being told something needs to be replaced "ASAP." Feels like elder abuse and / or gender discrimination to me.

I cannot really comment on the plumbing prowess of this company, as they simply replaced a plug-in…read moresubpump at my house, but I can let you know that they charged me $953.75 for this job. The pump cost $150, so according to my rudimentary calculation, they charged me over $800 for about 20 minutes of work. You might want to go with a company that charges $150-200/hr, which is industry standard for the Spokane area, rather than these guys. Receipts are attached.

I am very happy with Division one plumbing! I called and was able to get them to my house same day…read more Dave and Terrin were kind, quick, and fixed a problem we had been having for months no problem. I would definitely recommend them for all your plumbing needs! 10/10

Went in there for assistance with my hot water tank replacement and the owner was extremely rude!!!…read moreDo not recommend

My hot water tank needed servicing. They did great work and were very friendly! All for a great…read moreprice!