Horrible!! The unit that we rented for an enclosed temperature Climate controlled unit is…read moreabsolutely ridiculous! All of our personal possessions are completely covered in mildew / Mold. We have been long-term renters and have never ever been late on Any payments Or missed a payment. We were trusting YOU with our personal possessions and they were all ruined!! Our Deceased parents Howard Miller grandfather clock will cost us hundreds to be restored, as well our expensive dining room set with 8 oak chairs. A few leather jackets, family pictures, Etc... All covered in mildew. Adding more insult & distrust is when you don't answer any of my phone calls Nor have you returned any of my phone calls. I don't know how you can call it a "enclosed " unit?? Every unit has chicken wire on the top of all the ceilings! Our unit was two doors away from the side door with that being said everyone that came in and out of the door or left the door opened for a period of time moisture entered the unit which then entered our unit and mildew and mold completely took over our unit! I have never written a bad review but this had to be known to others so they don't loose any personal belongings as we did. I also have plenty of pictures to prove my statement as well! As of July 24th 2022 We removed everything from A150 your Shack of a building and I'm making this public So we DON'T get charged for another month. Also would be nice if you could PLEASE return our deposit. It's in our contract. But I highly doubt it. You could of at least called us back. Shame on you for running your business this way with such distrust and not caring about others personal belongings as you did ours. You treated our beautiful possessions as if it was nothing more then garbage. We are absolutely heartbroken. I'm personally heartbroken because we took such Good care of my parents Grandfather clock and our other things.. Now it looks, smell's Rundown & completely damaged. Absolutely inexcusable on your part! Note to Others: You might want to check on your items on a daily basis to make sure that they are safe. Wish we would have.. Hard lesson learned..*WARNING* DO NOT RENT FROM THEM!!! Again I feel horrible for leaving a terrible review like this but you left me no choice because you never ever ever ever ever ever ever ever are in your office to answer the phone ( Been there 5 times ) or return ANY of my phone calls. Thank you

Something is going on with this facility. I've stored items there since 2/2021, without issue. On…read more8/18/22, I stopped in, as I do every couple of months... The building smelled terrible; there was mold/mildew on several items in my unit. It took 3 hours to unpack and clean these items. In that time, the AC/ventilation did not turn on. The ceiling fans were off. A Damp Rid humidity strip showed the humidity was over 60%. It felt like a steam room. The office was open, lights were on. I stood for several minutes and called out, no one was there. No one is answering the phone; the voicemail box is full. No one is responding to the contact form on the website. Last month, they emailed customers requesting proof of insurance, stating that if it was not received they would charge you for their own. This email came from a "no reply" address, and did not provide instructions on where to send proof of insurance. The email they send invoices from, replies with a bounce back server error. I live 2 hours away and the last thing I have time- or money- for, is arranging a moving company. But with zero communication from Neighborhood Storage Solutions, that seems to be my only option. I didn't take photos of my items because I was frantically trying to find someone to help me get some of it removed, and to clean the rest. Here's a photo of the humidity testing strip.