Horrible!! The unit that we rented for an enclosed temperature Climate controlled unit is…read moreabsolutely ridiculous! All of our personal possessions are completely covered in mildew / Mold. We have been long-term renters and have never ever been late on Any payments Or missed a payment. We were trusting YOU with our personal possessions and they were all ruined!! Our Deceased parents Howard Miller grandfather clock will cost us hundreds to be restored, as well our expensive dining room set with 8 oak chairs. A few leather jackets, family pictures, Etc... All covered in mildew. Adding more insult & distrust is when you don't answer any of my phone calls Nor have you returned any of my phone calls. I don't know how you can call it a "enclosed " unit?? Every unit has chicken wire on the top of all the ceilings! Our unit was two doors away from the side door with that being said everyone that came in and out of the door or left the door opened for a period of time moisture entered the unit which then entered our unit and mildew and mold completely took over our unit! I have never written a bad review but this had to be known to others so they don't loose any personal belongings as we did. I also have plenty of pictures to prove my statement as well! As of July 24th 2022 We removed everything from A150 your Shack of a building and I'm making this public So we DON'T get charged for another month. Also would be nice if you could PLEASE return our deposit. It's in our contract. But I highly doubt it. You could of at least called us back. Shame on you for running your business this way with such distrust and not caring about others personal belongings as you did ours. You treated our beautiful possessions as if it was nothing more then garbage. We are absolutely heartbroken. I'm personally heartbroken because we took such Good care of my parents Grandfather clock and our other things.. Now it looks, smell's Rundown & completely damaged. Absolutely inexcusable on your part! Note to Others: You might want to check on your items on a daily basis to make sure that they are safe. Wish we would have.. Hard lesson learned..*WARNING* DO NOT RENT FROM THEM!!! Again I feel horrible for leaving a terrible review like this but you left me no choice because you never ever ever ever ever ever ever ever are in your office to answer the phone ( Been there 5 times ) or return ANY of my phone calls. Thank you

Something is going on with this facility. I've stored items there since 2/2021, without issue. On…read more8/18/22, I stopped in, as I do every couple of months... The building smelled terrible; there was mold/mildew on several items in my unit. It took 3 hours to unpack and clean these items. In that time, the AC/ventilation did not turn on. The ceiling fans were off. A Damp Rid humidity strip showed the humidity was over 60%. It felt like a steam room. The office was open, lights were on. I stood for several minutes and called out, no one was there. No one is answering the phone; the voicemail box is full. No one is responding to the contact form on the website. Last month, they emailed customers requesting proof of insurance, stating that if it was not received they would charge you for their own. This email came from a "no reply" address, and did not provide instructions on where to send proof of insurance. The email they send invoices from, replies with a bounce back server error. I live 2 hours away and the last thing I have time- or money- for, is arranging a moving company. But with zero communication from Neighborhood Storage Solutions, that seems to be my only option. I didn't take photos of my items because I was frantically trying to find someone to help me get some of it removed, and to clean the rest. Here's a photo of the humidity testing strip.

Great place to do business! Rates are reasonable and easy access. Never had any problems and very…read moreresponsive to your concerns.

Beware of auto payment! When signing up I provided a card for auto payment as well as my phone…read morenumber. I was assured I would receive a call first thing if my payment was declined so that I wouldn't have a late payment. They called a fake number, rather than my own when my card expired. And conveniently sent out mail THREE weeks later so they could scam their late fee. When I brought it to their attention that they called the wrong number...she pulled out my paperwork and sure enough.. there was my actual phone number in my handwriting..in the computer they conveniently changed the number. They wouldnt own up to there error and provide me a refund. Go figure.

Horrible facility overcharging for space and there's literally moisture and damp in this "climate…read morecontrolled" environment. Elevators only go to one floor on each side of the building so you need to go to specific entrances and they both are out of order half the time. Last two times I've been here they didn't have power. Worse decision I've made recently was using this place.

Raised my rate $30 after the first month. Required me to buy their fake insurance for another…read more$25/month and when the entire bottom floor was flooded for weeks and ruined my stuff they told absolutely everyone to pound sand. They levy a late fee after 5 days ($25) and after 20 days they hit you with another $50 late fee. Of course the phone payment system doesnt work but you wont realize that til days after you thought you paid - which works out great for collecting late fees. I have reported them to the Wisconsin DATCP.

I thought it was good at 1st. Then a month went by, I try to pay in person but closed. I went 2day…read morein a row in February and found home made signs in window saying there sick. I already paid someone for gas that I lost out on. My widow's pension is running a lil behind. But by 17th of March should be here. Now I don't think it's fair to default me. Especially when I make my effort to pay in person. And closed for 2 days. Thanks for listening. Have a nice day.

No Stars don't let this place fool you like me and take you for everything you have. Single mother…read morehomeless and one unit it said one month free is a lie.....

I would give this facility 0 stars if possible. The entire location is infested with rats. The…read moreproperty manager never answers the phone nor returns phone calls. She is extremely unprofessional and rude. After finding a dead rat along with rat poop in my unit, the property manager said "thats not my job" when asked about the amount of garbage found around the property. There are bait boxes around the property that are not sufficient for the serious rodent infestation. Spoke with other renters who have complained about the same rodent infestation. This property is unkept, unsanitary and unsafe. I highly recommend not renting a storage unit at this facility. It's not worth the monthly pay nor does your renters insurance cover sufficient damage done by these rodents. Customer service is also a disaster. Definitely will be reporting this facility to the Health Department.

AVOID THIS PLACE. Certainly your worst option for storage. Lots of newer, much more secure places…read moreto rent in Milwaukee than this place. Old, run down, not very secure. Seems like lately there is NEVER an employee on site, which is a big problem.