Hilary drove to our house and spent over an hour explaining the muddled, messed-up system that is…read moreMedicare. She answered each question directly and completely. And she spent more time in my follow-up phone calls. A couple other 'advisors' I tried were evasive and intrusive - they only wanted to know my business so they could also sell other products. It turned out the plan I eventually chose, FL Blue Regional Advantage PPO, did not give her a commission (which she deserved in my mind) but she said to go with it, it looked like the best plan for my circumstances and outlook.

Pete Jensen helped me find the absolute best Medicare Advantage plan for me a couple of years ago…read moreand I have been beyond grateful ever since. Pete is a pleasure to work with and takes a personal interest in his clients.

This company provides something that is becoming more and more rare, consideration for the customer…read moreand grade A service. They took the time to explain the coverage I was purchasing so that I could be sure all of my needs would be covered. They also offer various types of coverage (i.e. home, auto, and life), so it is a one stop shop for insurance. All in all, I feel that I received the best value while keeping my insurance cost low.

My in-laws got insurance through this agency some years ago. This year, when the company they were…read moreunderwritten through (Castle Key) non-renewed them, my MIL contacted me for help getting a policy in place. I shopped around and got better coverage through another broker and a different company (Citizens) for thousands less. And yes, I compared coverage line by line. We went down to the agency to make sure the Castle Key policy was cancelled and make sure they did not bind coverage through the company that, unbeknownst to my MIL, was set to bind coverage on her home for more than $14k per year! I heard one of the agents on the phone with a customer talking about a claim with the company I got new coverage with. I told the agent (principal/broker) I didn't know they represented that company. He said "oh yea, we represent them all." I said "then why didn't you shop my in-laws through that company instead of putting them with one that was three times the price? He made up some excuses that, as a former independent insurance agent, did not track. As we were leaving, he said "well just be prepared that Citizens will soon require flood insurance for all insureds." I said, "well with the $8,000 savings, we can afford it." Zero customer service equals zero chance we will ever be back. If you have older parents or relatives that have coverage using this agency, I would ask to do a review of their policy for them. Yikes. So glad my MIL asked for my help!

Brett saved me 115 a month on my car insurance and I received additional coverages that I had…read moreneglected before.

I called late on a Tuesday afternoon to get a quote for FR44 insurance and was able to get a quote…read morefor 50% less than other places and got my policy done less than 20 minutes. Thanks 5-Star Insurance!

We have been with Fairchild Addison for several years. Unfortunately, our policy rate kept…read moreincreasing dramatically every year. After several years we decided not to renew it. When we later on requested a quote for a different policy, we were turned down as a retaliation for dropping the other policy, which was significantly higher than what we were requesting now. Patricia didn't even bother to respond. We emailed a couple more times until she finally responded back, stating that they do not accept new policies at the moment. Sounded pretty odd, but It was not urgent for us at that time so we just asked her to contact us when they do accept new policies. Several months had passed and we didn't hear from her. I called the office and a different agent answered the call. I explained what we needed and she was very happy to assist with a new policy! I then mentioned that we were working with Patricia so the agent went to get her on the line. Patricia did not accept our call, instead, she sent the other agent back to the call and asked her to inform me that they do not take new policies. That was a lie from the very beginning and absolutely shameful! We had no claims and no payment issues. We had a policy for several years with them. She simply got very upset when we decided not to renew our old policy. This was extremely rude, dishonest and unprofessional. We are delighted that we took our business elsewhere. We just wish we never did any business with this company. They are dishonest and way more expensive than most insurance agents.

The staff is so helpful and nice. They help you in every way that they can. This place is awesome,…read moreI have been purchasing insurance from them for over 8+ years and never once have I had a problem.

I was a 30 year customer of State Farm. I recently moved back to FL and my rates increased over…read more$600 with them. Dance Ferrentino reviewed my lifestyle, made recommendations and ended up saving me $$. Thanks DF!

It's rare that you come across standout insurance agent like Susan. Not only is she one of the most…read moreknowledgeable professionals in the business, she also genuinely cares about her clients. If you are looking for an expert who will take care of you and your family, look no further than Susan!

The best agents I've ever worked with. I've been doing business with them for nearly 10 years and…read moretoday Deana reminded me why I continue to take my insurance needs to them.