I love working with Samantha Crane of David Tapia Insurance Co. She's fast, accurate and gets the job done! No one likes dealing with insurance but she makes it painless! read more

Samantha was incredible. Professional and her communication was excellent. If your looking to save money and need a top agent contact this agency and ask for Samantha, she'll treat you like family. read more

We'd used David Tapia's office for a number of years, moved our residency from FL to OH for 2 years, but we're starting the process now of moving back. I called David's office and wanted to move my car policy to FL, and was explicitly clear my husband's car needed to stay on the OH policy. I spend a really lengthy amount of time working it thru w Linda, and expected to see a charge from Allstate for the cost difference in my new FL policy vs the OH policy (no shock - the FL policy is pricier), so fine...but then days go by and no charge hits. So I start to do some investigating and it turned out David's office cancelled the OH policy entirely, and my husband's car was now uninsured for who knows what could have ended up being how long, since I'm the only one that caught it. Fine, I start reaching out to Allstate offices, OH first via email, then I call David's and leave a voice mail. I wait. I call OH's office, they confirm I'm right on the dropped coverage, and they start working to fix it. They tell me the issue was at David's office, in how the transfer in was done, so my next step was to try his office...again. I get the receptionist, I ask for David, she takes my name and puts me on hold. She comes back right away and tells me that David has stepped out of the office but I can speak to Linda, who's working with OH to fix it. I could tell from the tone David never left, and I even told her that...that I didn't believe he wasn't there but whatever. Fine. I talk to Linda, I tell her I'm still going to need to hear from David because dropping coverage by mistake is a big deal. She told me she was working with David on how to fix it. I asked when...she said SECONDS AGO, right before she picked up. Yep...he was there all along, avoiding talking to a customer...about a policy...that his office screwed up. So when I get him, I ask David...why have his folks tell me he's not there? It's his team, his office. He tells me he goes out to his car from time to time. Yep, he compounds the lie by suggesting he ran out to his car and back in those mere seconds it took between him to talk to Linda and when she took the call. I asked David if anyone reviews the policy changes his team makes...any '2nd set of eyes' or review. Essentially the answer was no. So now we've got an unreachable agent, hiding from calls when there's an issue his own staff created. It took a really long time to get a simple "I'm sorry", and the whole thing was treated on his end like it was no big deal. I truly don't think he cared that his team exposed my us to risk, that he hid from taking the call, that it caused us a breach of trust with not just his office, but with Allstate. The indifference...is still...shocking. Unbelievable. read more

So our Insurance was canceled due to the new Obama care program. It look like we were going to be paying double what we had been paying through the new online program that Obama care had put out. Needless to say we were not happy about that. We saw Jeff at Allstate and he helped us put together plans that work for my husband and me. It is almost the same price as we were paying before ours was canceled and the coverage is better. I love the team here, Jeff is very caring and goes over the details to ensure full understanding. We now have homeowners insurance, life insurance, and our health insurance with this agency. They are always friendly when we come in and very helpful when we run into issues. I love this location! read more

Terrible service, will add little charges and fees in bills. Uncooperative agent. After 10+ years with Allstate means nothing looks like I'll be searching for new car insurance elsewhere. read more

I have to wonder if this company is fly by night. I have been with them for 3 years and never had to call to discuss my homeowners policy. This week I have needed them pertaining to my insurance policy and no help being offered or calls returned. I need to file a claim on my policy and I keep getting the run around and excuses passed along to me when I am able to get a receptionist on the phone. Just wondering if somehow if a claim is filed whether or not it may hurt David Tapia Allstate Insurance office and their metrics with the insurer. Either way I say stay as far away from this insurance company as possible. They will roll out the red carpet for you when you call about insurance. However don't say you were not warned about the issues you will have once you do need to get the service you are paying for and they are making money off of. read more

Been waiting for a refund for three months tried calling about it talk to Jennifer got hung up on and my calls are blocked worst insurance company I've ever dealt with and this is not my first problem and by far not the cheapest read more

I had been told by a few insurance brokers that I was not able to get homeowners insurance and so I didn't pursue the matter as I own my condo out right and it wasn't required. However, I have wanted it just for peace of mind (I live in hurricane territory!) and so I decided to check David Tapia's office - I spoke with Natasha, my now agent, and she was so professional and helpful and I was able to get a very affordable homeowners policy. I now have peace of mind! read more

Our experience with David Tapia and his agency has been outstanding! My 16 yo daughter was about to take her driver's license test and my wife suggested we take this opportunity check the pricing of our auto insurance since it was about to go up--probably a LOT. We were bracing ourselves like any parent of a teenager would, and no doubt many have, in this situation.. I really didn't see how it would change much. We have had great driving records and had been with Progressive for years so were probably getting the lowest rate. Or so we thought. Having heard great things about David Tapia's customer service, we decided to give him a call. He COMPLETELY blew us away with the care and attention he gave us, but I'll come to that in a moment. First, I'll just mention the savings... It turns out, we were paying probably about $150 more per *month* than we should have with Progressive. Allstate gave us better coverage, more services AND we were able to add our daughter with, as a result of the savings, only a $70 increase in our monthly. I was shocked! As if the $ savings weren't enough, David went above and beyond to make sure we had what we needed to get her license at the DMV the very next morning. We called him with really no advance noticed and let him know we were going in the next morning for a 9:30am appointment. He went right to work and got us the incredible quote above--and had it all in our hands with time to spare before the appointment. I'd heard he was great, but I mean honestly, who does that these days?? Plus his attention to detail and the care he put into it--all in ways that would be hard to explain but you know it when you receive it--was the best I'd received in a very long time. So I predict we'll have a nice long relationship with David Tapia and Allstate. Plus, we'll be recommending him to our friends and work associates (and already have). Thanks again David--and Allstate! read more

David has been our family and business insurance agent for over five years. His professionalism has always been top notch. The agency runs very smoothly and all of his staff are obviously there to help. I am very comfortable recommending David and his Agency to all of my friends and family. read more

This company doesn't return calls and my Commercial Liability policy was almost cancelled. There was no notification from my agent and the insurance company didn't want to speak with me about the pending cancellation as the call has to come from my agent, who never returns my calls. Luckily I managed to correct the error due to a lost payment on their end and avoided the cancellation, but the notice was sent to the agent over two weeks before I became aware of it myself. They still have not returned my call. read more