Very expensive however the individual I spoke with continued to talk about how the new president…read morewould take care of things. Not interested in talking politics with a business

My wife and I had a recent trip to Niagra Falls and we used a Touch of Class for our ride from the…read moreairport to the Hotel. I emailed them to get a quote and it came back very quickly. John who contacted me back was extremely professional. He went over Covid protocols for going into Canada and back to the US. Even gave us good times for pickup to make it back to the airport on time. We did find out the two days before the trip that passports were not up to date. Contacted John and he made all the changes for us. Now for the night of the flight into Buffalo. The plane got delayed into Buffalo by about 60 min, so we are now a little after 11 PM to land. We get to the baggage claim area and meet John (not sure if it was the same John as on email). He was amazing and friendly. We waited for our bags, and it appears that one of our bags did not make it with us. John patiently waited with us while we went and filed paperwork with the airline. John still made the night special for us even with all the problems. John got us into the limo and the ride was amazing, he even offered to stop and get us something to eat because everything was closed nearby. The pick-up from the hotel was perfect too. John picked us up in the SUV for the return trip. The car was still amazing and the drive was smooth. Had a great talk with John and he was able to talk about all the history of the area. Not being from there it was extremely interesting. This was an anniversary trip for my wife and me, and we felt like VIPs the whole time. I could not have asked for a better experience. Thank you all for helping make this great, and for anyone reading this review please know that A Touch of Class will take care of you.

Thomas was our driver and he was phenomenal! He was very polite, prompt and made sure we had a…read moresafe, fun evening! Thank you Thomas! It has been a pleasure dealing with this company! They have answered so many questions and concerns all along the way and have been greatly helpful and accommodating! Thank you for your Bussiness!

My experience with the customer service is similar to some of the reviews below about the office…read morebeing rude and claiming to be "super transparent" about prices. I usually get a bus service 4-5 times a season and have never had an issue like this. I booked a Sprinter from 716 Limousine for the 1/12 Bills game and was quoted with a base rate of $695 plus a 20% gratuity and 4% fuel surcharge (~$867 total), but after changing my time to pick up time and discussing with them, my new charge came out to $933.72. The extra $66 was what I had assumed was the charge with the added time, as I was told it would be "not that much". Also, this was on my invoice before the game and up to the afternoon of 1/13 as seen below. Without being informed, they had processed an extra $190 charge labeled "Additional Charges 1" bringing the grand total to $1130.72. I did not receive any documentation of this beforehand and when I called to discuss this, I was told it was for the additional time. I was also told that "their staff was well trained", so there is no way they could have been wrong about the pricing ahead of time, and that, "they were very transparent" despite not sending me updated price documentation. Out of the dozens and dozens of buses I've taken to Bills games, this was by far the least transparent, and the most expensive. Not once have I had the price change like this without advance notice and then have the company imply that I should've known. You don't have to look far to find better, cheaper options. Book with someone else. Also shoutout to our driver Dave. 5 Stars to him.

Long story short owner does not give contracts makes up prices that's convenient for him. I was…read morequoted a price months prior. The vehicle I rented was not available because it was in for service so owner decided to send a different vehicle and charged me double the price. I asked for a contract never receive one. asked for driver information Was not responsive through text at all until the day of my event and I was stuck and had to accept the ridiculous prices he gave me after I was already quoted a much lower rate do not use this business for your transportation needs!!!

I had an amazing experience! I rented a 20 person party bus for my 23rd Birthday and all of my…read morefriends had a blast! Our driver Nate was incredible. The bus was clean and well taken care of. The communication was great with both the driver and Dave. I would book again in a heartbeat!

We rented a 13 passenger limo bus for a group wine tour. The service was excellent, and very…read moreimportantly, the driver was on time. The bus was clean and ready to go, and there were no foul odors or stained upholstery. Overall an excellent experience and I would highly recommend this company.

Great service from office staff to the vehicle choices. very professional and helpful. The driver…read morewas very accommodating as well.

If a bonus star was an option Status Limousine would be deserving of this! Dan and I used Status…read moreLimousine for our wedding in 2018. They were professional from the moment I called and walked in to meet the nice owners. They let me look at their limo options and even go inside to check out the cool interior details! We settled with the white Escalade SUV limousine and was extremely satisfied with this choice. The limo first picked the groom (my husband and always + 1 Dan) and the groomsmen at our house and dropped them off at the church. The limo did arrive a little early but was patient and professional. Once the limo picked myself and the bridesmaids up at the Mansion the limo driver opened the doors and was very kind. He dropped us off at the church and waited for us to come out. I wish I remembered his name because he was awesome!! The bridal party, Dan, and myself took photos at the Albright Knox, the rose garden, and Hoyt Lake. It started to rain at the Rose garden and the limo driver let us borrow the umbrella which was appreciated! Status Limousine provided us with a smooth fun ride, good music, ice, and flutes! I would recommend Status Limousine to anybody for any occasion because you know you can trust them! Dan & I cant wait to use Status Limousine for our next special occasion!!

A couple weeks ago I planned a party bus to the Bills game, emailed a bunch of companies for…read morequotes, Status replied quickly (they also had the best rate) When confirming over the phone as well as the phone call to confirm the week before (2different workers) were so nice! Made it easy, I remember once we got off the phone I thought "Wow, they were so friendly". Day of, Mike our driver shows up-Down to Earth! Mike was so helpful, helped us set up our tailgate, gave us suggestions on where to set up, what area to claim, I even caught Mike cleaning up after everyone!! He helped unload all our crap and load all our crap at the end. We even had someone lose their phone and Mike was very helpful with looking and taking care of the situation. Mike was fun! If you ever been to a Buffalo Bills game you would understand the state everyone was in after, in a professional way Mike helped us gather everyone and keep us in line, which was much appreciated. I highly recommend status for their wonderful customer service!!

Great service! Enzo was very easy to work with and Don was great. The vehicle was perfect for what…read morewe needed. Will definitely use on our next trip to Seneca Lake.

My family and I are from out of town and wanted to visit Niagara Falls so we called Enzo on short…read morenotice, after reading such GREAT reviews on Yelp and Google, and asked about availability for a day trip to Niagara Falls the next day and thankfully he had a spacious Black Suburban available so we booked it right away! He made the booking process incredibly easy and was fully transparent about pricing and policy (was not surprised with any hidden charges even at the end of the trip). He picked us up right on time at our hotel and offered us bottled waters and some restaurant recommendations around Niagara Falls, which was so considerate! We are out of town so we did not really know the area very well so his recommendations made it SO much easier for us to enjoy our trip without any added hassle. He also graciously made any stops we requested despite it not being on our official itinerary. We were so highly impressed with Enzo's professionalism and character that we asked if he was available the next day but unfortunately he was fully booked (AND FOR GOOD REASON!). My family and I all agreed that this day spent with Enzo in Niagara Falls was the highlight of our trip. Definitely the best limousine and transportation service I have ever used and would highly recommend to anyone! I live in NYC but will definitely be making a trip back out here for a wine trip per Enzo's recommendation and will ONLY be booking Imperial Limousine & Transportation!

Greatest experience seeing the falls. Derick was perfect host for our group ... on time, answered…read moreall our questions, made sure we saw it all. Thanks Prestige

I want to thank Prestige for an amazing experience and i cant say enough about our driver michelle…read more She was so thoughtful and amazing and she is an employee you definitly want keep. I will be suggesting the company to everyone I know and telling them to ask for michelle! Thank you!!

GREAT SERVICE! My husband reserved a Mancuso Limo for our…read moredaughter's surprise birthday wine tour and after reading some reviews I was NERVOUS. But..we had such a great experience I felt I needed to write my own review. Despite my worries, the service was fantastic from beginning to end. I had to make several changes beforehand and they were incredibly courteous and accommodating. The limo was very classy- Well stocked, clean and very comfortable with an impressive sound system (with aux so we could all of our favorite tunes). The driver was punctual, professional and had such a great personality! He really went the extra mile in helping to make this birthday memorable for our daughter. He was so helpful and his advice regarding the Wineries was spot on! He also kept us on schedule as we requested. The whole experience was great and I'm so glad we went with Mancuso Limo. I will definitely use them again and I highly recommend them.

Calling this a business is a stretch. A business answers there phone, or if busy, calls you back…read morewhen you leave your number and/or message. I've tried twice to book through them and had the same result both times. While I try to support local establishments, I can't, with any conscious suggest or recommend Mancuso Limos.