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Affordable Sewer Service - Clean out install - Plumbing Near Me - Fort Wayne, Indiana

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I wish I could give negative stars because they don't deserve anything at all. Shady employee. First off, I was given a time and nobody showed. I called and was told he was running late. 7pm comes and a guy calls saying he was on his way. 11pm comes and the guy calls again and asks if I want him to come over still or wait until in the morning. I said wait till morning so you can see what you are doing. My roommate or myself had to help him a lot of times because he couldn't get behind the washer or he had to have help for certain thing. I got so annoyed I had to leave for awhile. He was at my house from about 9am to after 10pm and nothing accomplished. Had me pay over $400 in cash so he could tell his boss the reason why he was at my house all day and fixed absolutely nothing was because he was fixing machinery. He said they were taking money out of his pay due to him breaking another piece of equipment that wasn't his fault. So he was going to give them $90 out of it. He was so fat, he bent my gutters trying to get on roof. He NEVER FIXED problem so I have been without a toilet and shower in my main bedroom with stuff coming up through shower when he promised to come back and fix. I tried calling office but she didn't want to listen. I just want to be able to use my bathroom again. That's all!! read more

I called these people at 11am was told someone would be here between 3 and 5 pm..so I have been at home all day...I called at 5:20pm and asked if someone was on their way and was told yes..it's now after 7pm and no one has showed or called.. not off to a good start....they finally showed up at 7:45pm... assessed the problem and told me what parts to buy..I set up an appointment for the following day to do the repairs.. again they were super late but at least this time they called to let me know they were running behind. The repair person didn't show up until after 7pm but he was friendly and he did a good job. I would not hire this company for an emergency situation but they would be ok for standard work. They were affordable and gave me a decent price Two stars given because I basically wasted 2 days waiting on them to show up.and time is very important to me. read more

This company has a very bad reputation with me! I called them out to work on a sewer line back in February 2019 and they not only sent out the worse and laziest worker they have! They gave me an arrival time in the early afternoon and the idiot arrived here at almost midnight, he told the tenants he'd be back the next morning and guess what? He never showed up! Said he was going to come talk to me but yet he never said a word to me! He not only did not do any work on the trailer, but he left everything laying on the ground and even allowed raw sewage to dump out onto the ground! Then they send me a bill for over $700 for nothing being done! I finally found another company to come and do the work which was done correctly! I will never use affordable sewer service ever again and if i catch them on my property ever again I'll file trespassing charges on them! I complained several times to them and all they wanted to do was argue with me and told me to call their owner! Really me call the owner? The owner should have been calling me! My best advice to anyone needing sewer work done don't call affordable sewer service, call someone else of you don't want a bill sent to you when nothing was done! They can eat that bill for over $700.00 because they will never get me to ever trust them again! You should not trust them either! Use Shoda, use golden rule, use anyone else but affordable sewer! read more

I called at 8am this morning. Was told the business was opening up and would get a call back in 10 minutes. After 25 minutes I got a call back and was scheduled for service between 10am-11am. I was told that service could not be initiated until after 11am, I would get a call back. At a 11:25am I called. I explained that no one had arrived and that I really needed to be at work by 1pm, since I had taken the morning off. I was told that someone would be at my home within 15 minutes and the work would be done in time for me to be at work by 1pm. After another 20 minutes and to the point of frustration and tears, I called and canceled. I don't think a customer should have to be on the phone with a company 6 different times between 8:05am - 11:40am trying to get service. If you're not able to do it, say so. read more

I called for some bathroom work. The receptionist was very nice and did a thorough job, which made me feel I was off to a good start. The price was very reasonable, so I chose to work with ASS (this acronym is pretty fitting, because that's how I feel about their service). Anyway, scheduled the appointment for 12:30-2:30 on the following Monday. I get a call at 9:00 asking why I'm not at home. I say appointment is for 12:30. He apologizes and said no one gave him an appointment time. Sure, that's fine. At least he is there early, ready to work. The problem starts when he starts to work. He sends me out to get some parts. I come back with parts. He then says he can't finish that day because he needs different parts. He says he'll be back the next day. He never shows up the next day. I call ASS twice, and both times I am told he will be there soon. He NEVER calls to say he won't be able to make it. I should have just cancelled the service there and found someone else, but by now I'm in it. I call the next morning to see why I never even received a call that the plumber wasn't coming. I am told that he came by and told us he would be back the next day (which obviously did not happen). Anyway, AGAIN, we are told he will be there at 1:30 that afternoon (we are now on Wednesday). I call at 2:00 to see where he is. The receptionist says he is picking up some things and will be there soon. Fast-forward to 5:00 and STILL no one. I call again. Again I'm told he is on the way. Guy finally shows up at 5:30. He starts (barely) to work and says he needs some parts that he doesn't have and he'll be back tomorrow. He leaves without turning the water back on, but I am able to stop him before he pulls out of the driveway. He turns the water back on, but now the shower won't stop running. He now HAS to finish what he started, otherwise I'd have to choose between the water being off or the shower running all night. He finally comes back and manages to get the shower to turn off. Cue "I'll be back tomorrow morning at 9:00." Tomorrow (now Thursday) at 9:00 rolls around and he is not back. Finally shows up at 9:45. I am at work, so my roommate, who had to wake up early to make sure the guy gets in, is there. He is PISSED. The guy bumbles around and leaves again because he doesn't have the proper parts. AGAIN! He has seen the shower on three separate days now. How does he not have the correct parts. I feel like this is some sort of scam. I call ASS and tell them they need to send out someone who knows what they are doing. They say someone is on the way. It is now an hour and a half later and no one has come back. The shower is leaking like crazy and it is still not fixed. I've heard the adage you get what you pay for, but this is ridiculous. I feel like I have to stick with ASS through to the bitter end because they owe ME money by now, right? Anyone else ever had a similar experience? I still can't wrap my mind around it. Update: They finally managed to finish everything after 4 days of trying. I will admit, the price really can't be beat. They kept their original quote (which was almost $600 less than Roto-Rooter). I'm thinking the one guy was fairly new. They were nice at least. I feel I was a bit harsh, but they came on four different days and stayed for about 10-20 minutes on 2 of those days (doing it multiple times during those days too). The more I think back on it, I guess I was not too harsh. This is pretty unacceptable. Update 2 (September 23rd, 2015): The shower they "fixed" has been leaking from the shower head since Saturday. My landlord called these guys back to fix it (as it has only been a few months since they were here). As you can imagine, I am not the biggest fan of this idea, considering the crap I had to deal with last time. Anyway, they were supposed to call me when they were on their way to fix the leak. I called twice throughout the day to make sure this was still happening and was assured that they would be out at some point during the day. I was told they always work past closing hours to finish any jobs they had promised, and they were behind because of a job earlier in the day (I'm assuming they were behind because they had to go back to the site multiple times as they did not have the proper parts/equipment/knowledge of how to do the job). Remember, I called TWICE, knowing they aren't very good at sticking to their word. Of course, as you can guess, they never showed up. I'm pretty much at my landlords whim right now, as he understandably wants it fixed for free as they couldn't get it right the first time. Unfortunately, I am the one who has to deal with them no-calling/no-showing because they can't even be bothered to let me in on the fact that I'm not worth their time (perhaps they didn't like my initial review). It would be comical in a comedy-of-errors/sitcom type of way, if it weren't happening to me. read more

Terrible experience. Quoted the job at one price then didnt complete the job. Still have pipe laying in the my back yard from a job not completed. Hired anither company and took it to court. Was awarded some of my money back but this fine gentleman still hasnt paid. read more

WARNING!!!!! USE THIS UNETHICAL LYING (ASS) COMPANY AT YOUR OWN RISK! First, they claimed the drain tiles had collapsed after running their make-believe camera down the sewer drain. We scheduled the repair and at the time was told the T was broken that connects the clean-out and the sewer line to the street. It cost us almost $2k to have this repaired, We were told they would repair the lawn after they dug and repaired the pipe. Contacted them several times and was told by Deana that their landscaper would repair the lawn. After two-weeks, contacted ASS again and was told they did not remember telling us they would repair the lawn. Informed that they do not repair lawns unless it's in the quote. read more