Why have posted office hours if no one is in the office to help. They tell you everything is…read moreonline. Okay. You still have to call customer service to get access to the storage facility and your lock code, and you better hope they give you the correct code the first time or you'll be sitting on hold for another 15-20 minutes to hopefully actually get access to the unit you pre pay for. Customer service is slow and not helpful at all. As a new customer you'd think they'd want to really real you in to get your business. They're just lucky this is the closest place to my house. NOT WORTH THE HASSLE

I had an excellent experience here. I was welcomed by a very upbeat and charismatic manager who is…read morevery passionate about her job. She makes you feel welcomed and made me want to keep my stuff stored in my unit even longer than I'll need it for. I've already recommended this place to several people and I know they'll have the same experience I did. I wish people would be this enthused about their job.

So it's that time of year for college students to pack up forms and apartments and go home for the…read moresummer or go home permanently and find a job. The storage facilities are jam packed and this facility had 1 unit pop up after fulfilling the wait list they had for months! It was meant for us! Stephanie, the property manager, was wonderful to work with and very informative. She made this process EZ!!

From the owner: Voted one of the Top Self-Storage facilities for 2020! We provide your things all of the comforts…read moreof home, and more! Self-Storage at E-Commerce Center of Hampton serves residents in the Hampton Roads area and beyond! Enjoy a high-tech/high-security facility featuring keyless access to our temperature and humidity controlled self-storage units.

Tammy Cheek is the best. She is friendly, kind, professional, and very informative. Great place to…read morerent. I would not work with any one but her. I love my storage space in Hampton at Extra Space Storage. Thank you Tammy.

I reserved a space online and Ashanti contacted me the next day to get my details and credit card…read moreinfo. The storage space was clean and ready to go when I arrived! also worked with Tammy who got me all secured with a lock and confirmed my needs. I like the "Rental-Ready" process - it was super easy!! So nice to have a short-term space for my son to store his things before we have to move him into his dorm in the Fall. Thank you Extra Space!

Ms Carla is an absolute darling lady she is very understanding and was able to help with everything…read morewe had to get done and kept us updated on anything revolving our unit

Great service In and Out even though I found myself going there last minute it was a hour before…read moreclose and she was still super helpful and even walked me out to my storage unit just to make sure everything was in order.

My first time renting a storage unit and Jazz was so helpful! The unit is secured and the size and…read moreprice are reasonable priced

The entire process was fast and easy to complete. I was able to begin a lease and have access to a…read morestorage unit immediately. The prices are more than fair. I spoke with Jazz and she was very knowledgeable, quick on her feet, and welcoming! I would highly recommend. Last thing I'll say is these units sell fast so call or make your way immediately!

Susan was a lot of help with helping my family obtain a a storage unit! Very nice and communicative!read more

Super nice facility. Susan helped me get into the perfect unit for my needs. She was super nice,…read morefriendly and efficient. Highly recommend this location.

UPDATE: I re-visited U-Haul on Mercury. Propane was fixed, then broke again. One employee got…read moreagitated when I made a comment on how long the service has been down. Another employee told me that I should come early in the morning when the certified person is here, and that there are others in the certification process. So why aren't all employees certified so that they can cover all business hours, and why do I need to change my schedule to accommodate them?

Unprofessionalism at its finest. I'm not familiar with this area but if it's another one please go…read morethere. The young man was fine but he is being trained by the young lady who does not know proper customer service etiquette. It was raining out and I was sent to find a van with no instructions except "it's parked by Bo Jangles" couldn't find it asked for assistance and was flat out told no she is not about to that. I finally found the van after a half hour of searching.