Tammy Cheek is the best. She is friendly, kind, professional, and very informative. Great place to…read morerent. I would not work with any one but her. I love my storage space in Hampton at Extra Space Storage. Thank you Tammy.

I reserved a space online and Ashanti contacted me the next day to get my details and credit card…read moreinfo. The storage space was clean and ready to go when I arrived! also worked with Tammy who got me all secured with a lock and confirmed my needs. I like the "Rental-Ready" process - it was super easy!! So nice to have a short-term space for my son to store his things before we have to move him into his dorm in the Fall. Thank you Extra Space!

Susan was a lot of help with helping my family obtain a a storage unit! Very nice and communicative!read more

Super nice facility. Susan helped me get into the perfect unit for my needs. She was super nice,…read morefriendly and efficient. Highly recommend this location.

Ms Carla is an absolute darling lady she is very understanding and was able to help with everything…read morewe had to get done and kept us updated on anything revolving our unit

Great service In and Out even though I found myself going there last minute it was a hour before…read moreclose and she was still super helpful and even walked me out to my storage unit just to make sure everything was in order.

Why have posted office hours if no one is in the office to help. They tell you everything is…read moreonline. Okay. You still have to call customer service to get access to the storage facility and your lock code, and you better hope they give you the correct code the first time or you'll be sitting on hold for another 15-20 minutes to hopefully actually get access to the unit you pre pay for. Customer service is slow and not helpful at all. As a new customer you'd think they'd want to really real you in to get your business. They're just lucky this is the closest place to my house. NOT WORTH THE HASSLE

I had an excellent experience here. I was welcomed by a very upbeat and charismatic manager who is…read morevery passionate about her job. She makes you feel welcomed and made me want to keep my stuff stored in my unit even longer than I'll need it for. I've already recommended this place to several people and I know they'll have the same experience I did. I wish people would be this enthused about their job.

It will not let me talk to anyone, neither make a payment. Taylor, the automated crap keeps hanging…read moreup. No website or way to may a payment

They wouldn't reverse a late fee although I've never missed a payment. My card on file expired and…read morewhen I called to give my payment they would not assist in any reversals.

I needed a storage unit, but I didn't want to have to go upstairs to access the storage unit so…read morethey were kind enough to refer me to sister storage unit in Norfolk. It was a larger unit 5x10 on the first floor and it was $60 per month but the manager at the Hampton location advised me that if the rate for any reason should go up, I should contact them and they will manage that for me so I was thankful I got a bill 20 days in stating that the monthly due is $86. I went over to the Hampton facility to buy some as they stated I should only to have the other young lady say to me oh is market value by the way she was present during a time manager stated to me that if it should go up to contact them for assistance I feel that I was trapped now I have to find a way to bring my things back to Hampton into another storage unit and it will be Extra Space Storage. They can't be trusted they cannot be trusted.

Price gouging: Started renting Feb 2022 a unit "approximately 10x20" for $198 + $26 insurance of…read more$5K for my belongings. 4 months later I received a snail mail notice of price increase of $80!!! with 1) no USPS postage, so no postmark, around May 20th (so not the 30-day notice required by law) even though they have my email address & use it. This is their "standard practice". The web pricing is not guaranteed for any length of time and it's considered "introductory".

UPDATE: I re-visited U-Haul on Mercury. Propane was fixed, then broke again. One employee got…read moreagitated when I made a comment on how long the service has been down. Another employee told me that I should come early in the morning when the certified person is here, and that there are others in the certification process. So why aren't all employees certified so that they can cover all business hours, and why do I need to change my schedule to accommodate them?

Unprofessionalism at its finest. I'm not familiar with this area but if it's another one please go…read morethere. The young man was fine but he is being trained by the young lady who does not know proper customer service etiquette. It was raining out and I was sent to find a van with no instructions except "it's parked by Bo Jangles" couldn't find it asked for assistance and was flat out told no she is not about to that. I finally found the van after a half hour of searching.