I am only putting up a star because that's the only way I can post a review. They truly deserve "negative" stars if there was such a thing. Short version of the issue is I paid for a passport renewal and was never called for fingerprinting. I was called a couple times to follow up but I was told nothing had occurred and even though I kept on asking for a call back, I never got one. On 8/23 I called again and spoke with Owemma (I am sure I got the name wrong but she is the female in the office). I advised her I want my refund and I hoped it wouldn't be a problem. She said no. I show up on 8/29 (twice I might add) and her boss denied to give me my refund even though no service was rendered I never got the any calls about fingerprinting. The irony of the issue is that he was on the phone barking at someone who owed him $250 and lamenting that he is not being treated fairly. I don't think this company even reads the google reviews on them or let alone respond or improve their business practices based on the review. Needless to say, the more detailed version of this development will be filed at BBB. If you're reading this before you go there, I caution you to change your mind. ** Stay Away** from this company. read more