Universal Passports and Visas One of the best things I did when I was preparing for my trip to Ghana Africa. It was called up Cathy at Universal Passports and Visas. She was a game changer. She gave me the information I needed and took care of getting me my entry Visa paperwork to enter into Ghana. She is worth every dollar that I paid for her services. If I have any needs in the future, she is to go to person for passport document and Visa needs. Thank you!! For you help make my trip truly memorable read more

Universal Passports & Visas - Passport & Visa Services Near Me - Dallas, Texas

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I have worked with Universal Passports & Visas for 20+ years and I am stunned and confused at the few negative comments I am reading, although none recent. I have NEVER experienced anything but precise accurate information and help. Our Company has extensive international travels and we have always depended on and received honest, ACCURATE information on both passport and visa requirements, processing times, and all provided in the most helpful, courteous and professional manner. They have been implemental in obtaining passports, second passports and visas countless times to facilitate our companies business trips. They are 100% dependable and I would never consider any other service for our travel needs. read more

I went to China a couple months ago and had to get a visa. Since I live in Texas, I would've had to go down to Houston and either take a day off of work and pay for expedited service to get it on the same day, or make 2 trips down. Neither of these seemed like a great option. I called and researched several visa/passport administrators similar to them and they wanted SO much money. I had already filled out the application, had my picture and the required documents, I just wanted someone to submit it and pick it up for me. They only charged me $50 on top of the visa fee which was definitely worth it. I dropped everything off on a Friday afternoon and they reviewed it and had me email a missing flight itinerary. She advised that it would be about 2 weeks, but I got a call exactly a week later that it was back! Such fast service! No issues at all with the process or in China. I was so happy with it that my friends that were going before me ended up using them too without issues. They even had a friend from Florida mail in his application and they handled it. How about that 5 star service? If I have to get another visa, I will definitely be reaching out here first! read more

Highly not recommend this place! * not efficient at all: took almost 2 months to get my visa!! Keeping ask me the same doc that I have sent month ago, and they still lost it. * horrible customer service: no smiles not polite! Not helpful at all! Whatever you ask, she say I DON'T KNOW?? I guess that's the best answer I could get! If you are an agent you supposed to make your customer's life easier not create headache! If you can't you don't deserve to sit in the tall building with a nice view and ask your customer to pay your rent! read more

They are excellent. They charge less and work fast. My Saudi visa was done in 7 days. They are very good. May be they are not that good on phone, but these are honest people and they charge you much less than other BIG advertising and soft spoken companies! They do the things very fast and charge you only for their service. Thanks to them I attended the conference! Prof. Ghosh, West Texas. read more

Wow, Cathleen made this the most painless process ever. We were in and out within 15 mins. As long as you just fill out the paperwork and bring it in hand , she flies thru the process. Would highly highly recommend her & will be back for all my other visas. read more

I am a huge fan of this company! When you are in a pinch and have a last minute need to go out of the country, Cathy and her crew come through. It was a complete no hassle process and they had my passport renewal back to me a day early. Who the hell does that anymore! Cathy, well done you! read more

They are supposed to make their customer's life easier but they are not helping at all! I was applying for a Singapore VISA, universal didn't give me the right application forms, neither did they have the correct size requirements for photos (don't trust anything on their website). I had to go back and force with them couple times to get the documents right, and they completely had no idea what was needed by the embassy, they couldn't even deliver a correct msg to me. They were so comfortable saying 'I don't know' to things they are supposed to know, they didn't even try to help! A total waste of time and money! read more

My Indian visa expired and need it renewed fast. The lady that answered the phone had no idea what she was talking about. When I asked her to explain to me what she's talking about her response was "ma'am get on the website and read about it." read more

We used this service two years ago when we had a long China trip planned. We thought we could handle the Visa process ourselves but it proved daunting and I was afraid if I left something out it would only delay receiving the Visa timely. This group was recommended to us by a friend who travels very frequently out of the USA and he has used them happily many times as well. They helped us with our documents- basically completing fo us. We left them our info and they called within two weeks and had the Visas ready. We did not pay it need expedited service as we had at least 6 weeks before our travel. I highly recommend the service. They even took our pictures for us as you need Visa pics in addition to your passport. Happy travels! read more

Great service, they make cumbersome and confusing processes painless....

He staff here is incredibly rude and almost make you feel unwelcome. Unfortunately this is one of my corporate options and I was forced to use them. They were efficient but really need to not hate their customers. read more

Dreadful, awful service. They charged me $20 for Canadian permanent resident card photos, which were so inadequate they were rejected by the Canadian government due to "poor quality." An extremely rude woman at the company then had the gall to tell me they had warned me that they pictures would be rejected ("the Canadians always reject pictures") and that they would not return my $20. When I insisted that no warning about rejection had been given she shouted, "Yes it was." Don't think I have ever been so insulted by a company that is supposed to provide a service to the public. Don't even think of giving them your business. Agggghhhh!! read more

If you need a photo taken for a non-US passport, do not go here, unless you want to waste your time and money. They advertise that they take international passport photos, and they will gladly take your money, but the photo that they take is of such poor quality that the passport authorities are likely to reject it. I went to Universal Passports & Visas to get a passport photo taken for Canadian passport. When I saw the photo that they took, I told the person that took it that I thought it had some shadow, and they told me that it won't be a problem, and their photos haven't been rejected in years. After submitting my application to the passport authorities in Canada, the application was rejected because the photo did not meet the requirements because it had a shadow. read more

the employer is making big mistake to tell us to buy plane ticket in advance as required, so they can process visa or passport but the passport will be delayed in one or two months. Now we are struck and have to pay fine fee for change plane ticket other time. I don't appreciate their business. read more