I had brand new installation of heat pump. I wanted all of the 30 year old ductwork removed and replaced. I wanted all new so there would be no issues for years to come. The quote was to include PVC and they used flex hose instead. They used a lot of my "old parts" that were there and all rusted out. They did not even use plastic ties, they used duct tape. To save time and parts they dug a trench under the main duct to run other ductwork and the main duct would fill up with water after a hard rain. Mold issues galore... After replacing the water filed duct, which took weeks for them to come back, two rooms [ bath and bedroom] had no air coming out at all. Since then, more duct work has become disconnected. The newest being one of three in the living room. Oh and did I mention I had two slabs on which the unit sat. They said that it was too high off the ground and that they would remove the old one. But no... they took the newest one and left the one that had been there forever. Need HVAC work done. Avoid them like the plague!!!! read more