I had a scheduled maintenance for Monday morning. I was contacted 30 minutes prior to the…read moreappointment to be informed the apt would be canceled due to other individuals needing repairs. The woman at the front desk did offer to reschedule for Thursday, but indicated that apt could also be canceled if they had additional a/c repair requests. I communicated the sale of my house was pending this maintenance, but it didn't matter. The woman in the office was extremely difficult to communicate with. I agree that individuals that have broken units need to be serviced, however I've learned that other companies are able to accomidate this demand without disrupting previously scheduled appointments. This company gave me the impression that they are not organized and do not plan as well as their competitors.

Even though they were pretty slammed on the schedule with residential work, the Service Manager…read moreagreed to have a tech come out and look at the units for our Pastor's office suite and the Chapel area. The dispatcher called to let me know they would be after lunch and the tech (Sammy) came shortly after 1p. He was very professional and knowledgeable and a pleasure to work with. He had tools and supplies on hand and quickly & methodically diagnosed and addressed our issues. He was also good at explaining what was going on as he went. At the end he created the invoice on a tablet system, took payment by credit card, emailed it right away. Our regular guy had not been able to work us in for several days so it was welcome relief to have them come out quickly and get us going. I can't say enough about them!

THE BEST! Always quick to respond, address and explain the issue, and provide the best path for…read morecustom repair.

From the owner: We are your Pee Dee region's heating and air conditioning repair, service and installation experts…read more One Company, One Vision, Your Comfort. We offer a full range of HVAC systems and services in both residential and commercial spaces.

Had Quality air come out for routine service. Even though they are very busy right now with…read moreemergency call they were able to keep the appointment. I had a previous appointment canceled by one of their competitors. The service technician was very professional, mindful, and thorough and did not rush the job. Last Dec my heater went out and they came out next day and was able to make the repair (replaced motor)that same day. My routine maintenance and a repair experinces have been very positive with Quality Service.

Do Not Hire this company. They Caused a Problem and Refuse to even Look at it without charging me a…read moreService Call AND Diagnostic AND Repair FEES! I have a heat pump. Originally called because air conditioner was not working. Determined the freon leak was inside and no fix. Only replace. Well, I thought the technician from Hill's (I guess he's sub-contracted to Quality Service) was being nice by Disabling the "cool" part of the heat pump, so I didn't damage anything in case the thermostat was accidentally set to "cool." WRONG!! Now my inside house fan runs constantly when you put it on "heat." I have to go to the thermostat and turn the unit off/on to get the fan to stop. This is Not Fair. It was Working, they fiddled with something and now the fan Does Not Turn OFF on it's own. They are even Refusing a Free Looksie without repairing. This is OUTRAGEOUS! DO NOT HIRE!! Matt is the one Refusing to at least have a technician come look at no charge. Don't deal with him!!!

D&L Parts Company know what they are doing friendly and knowledgeable. They have parts in stock and…read moredon't have to order every thing. I highly recommend them.

Very nice guys. They came timely, and stayed until the problem was figured out. The price was fair,…read moreand they were far more neat and clean than anyone I've dealt with in the past.