I met with the team and they promised me that they would work with insurance to get me the best…read morerate. They told me iI was covered by insurance so I accepted treatment and for 3 weeks paid the copays that they told me I would owe. Later, they told me that I was not actually covered and they force me to pay the rate, after I accepted and signed a treatment plan. Sounds like a preadotry practice of Bait and switch.

I brought my teenage son to this counseling center because he had expressed suicidal thoughts. We…read morehave no health insurance we are self pay and pay cash 100% in full for every medical expense. After paying an initial $170 for the assessment we were assigned to a counselor. Our 2nd appointment the counselor came out 15 minutes late, never even acknowledged the fact that she was late and promptly brought him back out at 11 o'clock. 10 minutes into his appointment I step into the hallway to take a phone call and I see his counselor leaving the kitchen with a cup of coffee!! After the appointment my teenage son comes out with a piece of paper she had him draw a picture of how he feels. She printed off a sheet of paper from the computer from 2017 that talks about mindfulness meditation. He told me she did not talk much and he had to produce most of the conversation. He told me he didn't want to be mean but he thinks this is a complete waste of time. Upon learning all of these things I called the office to express my concern. The administrator talked to the counselor and the counselor completely made up a lie and said that she kept my son 15 minutes passed the appointment since she was late. That is completely false. I know this because after her being late then seeing her in the hallway during his appointment I decided to check my watch to see what time he came back. 11:02. Also her office was down the hall from the waiting room I was in. He had to close the appointment walk out of her office, out of that waiting room, down the hall and into the sitting area I was in. She did not come get me at the end of the appointment to see if I had any questions or concerns or even if I wanted to reschedule. She lazily sent me an email asking when the next time we can schedule. 2 weeks prior to this appointment I had to call and reschedule an appointment I had due to financial reasons. I did not want to cancel the appointment I was simply requesting to or move it 2 days later. I understand policy is policy and they charge $75 if you do not cancel or reschedule 48 hours prior to your riginal scheduled appointment. She Charged me That day for $75. I found out today the reason in the computer for my cancelation was I "overslept my alarm". That is the most ridiculous thing I've ever heard in my entire life!! First of all I have 3 children, all of which are in school. No way am I actually in bed at 11 o'clock in the morning, certainly not over sleeping my alarm. That kind of thing has not happened to me since I was 17!! I have never written a bad review on a company. I am so incredibly frustrated with my experience here. Absolute lies coming from professionals. Drew puts a timer on her clients and just tries to rake every single dollar she can get out of you. Stay away from Drew, she only sees dollar signs and certainly her quality of work is not $140 per hour!!

I go in weekly to see Brigette for therapy and also to her DBT group therapy. She is so lovely and…read morehas provided amazing guidance in my life. If you are looking for real change in your life and are willing to put in the effort, she is really an amazing therapist!

I was struggling with my mental health for so long. A friend of mine suggested contacting them, as…read moreshe also has a therapist from there. It was the best decision I made. I have done so well since linking up with my therapist. Totally recommend.

My card was charged without any authorization, and fraudulently. My therapist saved my card on…read morefile, and it was never advised or myself given paperwork, that my card could be randomly charged for random amounts without me knowing or authorizing any payment. Chris from billing advised she was told by the CEO MK Wright to charge payments on accounts with balances? That is FRAUD and i genuinely don't think you all understand that. Me saving my card on file for ease of payments, does not authorize you to take payments for any amount whenever you want, since i have a balance. that is not only fraud, that is illegal. I will be reporting this to the Ohio Medical Board as well as an official complaint, as this is completely illegal and fraudulent. You can have MK Wright call me back, since apparently she is the one "authorizing" her employees to run cards for amounts she picks whenever she wants. That is NOT legal and is the literal definition of fraud. The payment that you tried to take, has been reported as fraud, and I no longer wish to work with your office due to MK Wright, your CEO and her ridiculous "processes". I have been going to Serenity for therapy since 2019 and have NEVER not once had anything sent to collections and have always paid my balance in full. There has never been any issues with me paying my balance, and me taking 2-3 weeks to reply is not IGNORING Serenity Billing, I have a life and a child and as i stated, my balance is ALWAYS PAID. I have had issues in the past, confirmed and documented within my texts with my personal therapist, that MK Wright likes to try to push payments through without asking clients, and it has happened to me before. Thankfully that time, my HSA card rejected the transaction but I have multiple emails and proof showing where Serenity (Billing and or MK WRIGHT) has tried to run my card without my explicit permission. I'm not too sure why you, MK, think that you can give your employees permission to run a card that does not belong to you, but I can assure you that is illegal and fraudulent and I will be escalating this however it needs to be escalated, to make sure that this doesn't happen to anyone else that maybe can't afford for you to be running cards for random amounts without any permission.

Not familiar with the area I was pleased to find services available for counseling in the area…read more Well pleased with my experience.

As a former colleague, Erin has amazing clinical knowledge and skills. She works diligently to…read moreprovide holistic, trauma centered care to her clients. Erin also has solid ethical integrity. If you're thinking about counseling, I would highly recommend.

Beware...unethical practices. At my annual physical,…read moreKaitlin Beemiller added charges because I inquired about my hormone levels in regards to menopause. Extra visit fees simply for inquiring about something completely reasonable regarding my general health. I've been a patient here for probably 12 years, but I will not be going back.

I have been a patient of Dr. Sarah Allan at Gahanna Family Physicians since 2018. She is an…read moreexcellent doctor. I am always able to get scheduled promptly for urgent appointments if needed. She manages my healthcare needs related to several chronic illnesses. She is realistic when prescribing orders & always diligent about utilizing the most cost effective options for her patients. She is always on right on time for my appointments, I NEVER have to wait for her to come into the room! She is well-organized and efficient during your visit. Her attitude is always upbeat & positive. She has a fantastic personality and is so compassionate and patient in her patient interactions. She is meticulous in her assessments & confident in her bedside practice. She is extremely thorough & always provides me with adequate education about my health needs & her prescribed treatment plan.

My counselor shows compassion and has great knowledge that meets the need I am bringing to the…read moresession. We pray at the end of each session. I am very happy with the counseling I receive.

Compassionate and competent therapists in a comfortable office setting. Accepting of major…read moreinsurance plans. Providing a safe space to express yourself and start living your best life.

I've been going to Concord since fall 2019, and I've made so much progress since then! Connor is…read moresuch an amazing therapist! He gives me advice, validates my feelings, and gives me coping tools and ideas to improve my life. He's helped me with past traumas and got me in with my psychiatrist, Dr. Solis. I've gone from seeing him on a weekly basis to seeing him once a month! I truly don't know where I'd be without him. Dr. Solis has been really helpful at finding the right medications for me, and helps me manage them well! My only complaint is that sometimes I run out of refills at my pharmacy but she had already put them in. I'm unsure if that's just a technical difficulty or not.

4 miss to get an appointment with a counselor. A YEAR to get a psychiatrist for me mgmt. Maybe how…read moresome new people.