Best experience and best customer service! I stopped by today and was seen right away. Thank you!read more

Since my initial phone call, I have dealt with great customer service and knowledgeable agents. The…read moreonboarding process was seamless and their communication is . Thanks Maurice, you are very professional and kind. I'm excited to come on board.

amazing stafff, amazing reception Roslyn! amazing care team 10/10 care. would totally put my loved…read moreone in this rehab

Administrators and hiring part time help who isn't experienced in taking care of residents. Since…read morethe new company took over August 1st there has been a complete change for the worse. It's a revolving door with staff. It's about money and lack of care at this facility. I do not recommend anyone to take their love ones there.

They need to hire more aides. The ones they have are great but response time is very slow…read more Office experience is not good. They never answer the phone. There should be someone at nurses station at all times to answer the phone. Communication between departments is not good.

Great facility, well maintained, and employs a great staff. I would recommend this place for short…read moreterm care of a loved one.

Accord Hospice Care was far beyond our expectations. Everyone involved was kind and caring. Diana…read morequickly arranged everything (all of the equipment and medications and more) so it was a very smooth transition from the hospital to home. Our mother was very gently taken care of by all of the staff. Everyone at Accord was respectful and did everything needed to make our mom comfortable. I really cannot say enough about the level and care and support provided for my mom and the entire family. I highly recommend Accord to anyone looking the VERY BEST in Palliative and Hospice care for their loved one. It was the best decision ever, and Accord was suggested from a dear friend who had used them. PLEASE DO NOT PASS UP A CHANCE TO WORK WITH Accord. They are exemplary!!!

They cared for my love one unconditionally and truly impacted our family during our time of need…read more My loved one qualified for services due to her CHF and she was given a bad report coming out of the hospital: the Dr basically said she would not make it through the weekend. We brought her home that weekend and the loving and caring staff not only got her comfortable but more importantly, she had a series of falls the last few months before this hospital visit, so she had not walked for almost 8 months. She was started on some muscle strengthening exercises, given some tender love and care, and not only did she make it through the weekend, but she walked about a month later for the first time in a long time, and lived almost 7 months after receiving such initial devastating news. We collectively know that it was Accord Palliative and Hospice Care that went above and beyond for our family. Thank you guys so much for caring for us in our time of need. -Davis Family

Let's be honest--a nursing home is only as good as the nurses and aids they have on the floor…read morehelping the residents. If everyone in the building is as good as the folks in Schepps, then this place would be golden. My grandmother was there for a year-and-a-half. Dee Dee is an aid in Schepps and she is an absolute angel. I wish I could remember everyone's names because they all deserve gold stars--Shonda and Olu were top notch. The facility is well cared for, some areas are newer than others. However, almost all the rooms are private, which you do not find very often. They allow you to bring in your own furniture and encourage you to treat the room like it's your own. You can add carpet and drapes if you want. And hang all the pictures you want on the walls! My grandmother loved making the room look like her home. The only downside is the inconsistency of the food. Sometimes it's great and sometimes its the same thing for a few meals in a row and it's not that tasty. My grandmother could not go down to the lunch room and had the meals delivered to her room. The food in the lunchrooms was a little better than that delivered. Breakfast was always good--they cooked her eggs to order. And with a facility this big, occasionally things came up missing. But that is true at any facility this large. When I brought it to the attention of the staff, they took it very seriously. Did I mention we were on Medicaid? Yeah, all the services at an expensive place and they take Medicare/Medicaid. If this is on your short list, and you can get in--do it.

I strongly advise against placing a loved one in this nursing home. The facility is inconsistent in…read moreits level of care, and when concerns are raised, staff frequently claim they are short-staffed rather than addressing the underlying issues. The overall quality of care appears poor, from the management team down to the nursing staff. It's heartbreaking that families with limited financial options may feel pressured to settle for an unsafe or neglectful environment simply because other options seem unattainable. When issues are reported, the problems tend ta persist for about a week before the level of service returns to a consistently low standard, Additionally, when my loved one reports an issue, the facility attempts to dismiss or deny it, making it seem as though he doesn't know what he's talking about or that the allegations aren't true. I have witnessed these concerns firsthand. f you must use this facility, please check in on your family member reaularly and believe them when they report problems Your firsthand verification is essential ta ensure their safety and well-being.

To label a former in-patient "Banned" and "Do Not Recontact" is unbelievably rude and distasteful…read more My bill is less than 30 days old and you label me this? Despicable. From someone whose grandmother and mother spent a fortune there and passed away there. I will let my multitude of Dallas friends know your treatment.

A 2.8!!! Makes perfect sense. Yet Medicare rates it a 4 star. What a joke. My mom stayed here ans I…read morecan't count the times the floor was a ghost town. Zero visible employees anywhere. Do they have secret hiding places? pressed button for help. Never came. Witness myself on many occasions. Food cold and bland. Makn issue is lack of attention or care. Physical therapy missed countless days but written down as a denial which was a lie as i would be there for the day and NO ONE came to get her. Nice place as far as visually but nurses aren't even nurses but maybe a medical assistant at best and you can't even understand them. All wore their badge backwards as well to escape accountability. 1.0 rating

The address listed, 3200 Broadway Blvd. Garland, Tx 75043 for this company is attached to Hope…read moreHospice which looks to be a sham. We were promised round the clock end of life care for my Mother. All they do if come check vitals once a day. My Mother spent her last 72 hours oozing out bronchial secretions with her death rattle. Hospice is supposed to make end of life dignified, her last days were horrific. The night before my mother passed I asked the woman named Demi when do they come sit with us to monitor what she needed to be comfortable. She never answered & didn't come back until the next day after my Mother was dead 2 hours. This company was recommended by a reputable Hospital. I will be calling them today to explain our wretched experience & hopefully save others this horrible anguish we endured.