Great service. I made an appointment for rear brakes. I arrived on time and the car was complete in…read moreabout an hour and a half. However they also pointed out I had a blown strut, a leaking lower thermostat housing that I didn't even know existed and of course offered the standard mileage work up. Excellent work done and a great customer experience. I'll be back.

We are traveling and scheduled a tire replacement for our travel trailer. I gave them very…read morespecific information on their recorded line and scheduled the installation. When I got there, they told me they do not do travel trailers and refused to do the work that was scheduled. I even offered to remove each tire and re-mount myself. The manager delivered that news unsympathetically. We went 200 yards down the street and discount tires did a great job. Strange that a road side help company could not figure that out.

Anthony is kind and knowledgeable. we have used him as our agent for 8+ years. we trust that he…read morewill be on top of our needs all the time. it's refreshing this day in age to find someone who works hard, has strong work ethic and will do all he can for his client.

Grateful to have found Anthony at Wake Forest Insurance. We live in WF, and our home and auto…read moreinsurance kept going up. We saw a recommendation on one of the local pages, so we gave Anthony a call. He was able to search through a ton of companies to find the best price for the most coverage. Would highly recommend. He truly cares for his clients, and puts their needs first. Thank you Anthony!

I am in the process of moving to Raleigh for a job that was too good to pass up. I needed car…read moreinsurance and renters insurance - quickly! And, I did not own a vehicle the last 4 years because of my very walkable location previously. I had such GREAT experience with Allstate previously, I immediately thought of them again when insurance needs came up. They did not disappoint! In one brief visit CARTER HELMS took care of all my needs. More importantly to me, however, he has consistently been checking in with me to ensure everything is going smoothly with my move (to the extent moves go smoothly). In fact, one day when he called I mentioned I had gotten a speeding ticket and he immediately interrupted me and said: you haven't paid the ticket yet have you (and I was just about to do that). Anyway, he gave me some excellent advice on how to handle the situation which, in the long run, will save me money on my car insurance. Thanks Carter. Please keep staying in touch! Maureen H.

You know you're with the right insurance company when they email you to offer a price reduction on…read moreyour policy, no strings attached. Brandon's team, specifically Scott Jones, have taken care of me and my family for years with home, auto, and most recently life insurance. They're nothing but helpful, responsive, and professional. I highly recommend.

I would like to express how great my experience has been with State Farm. I just recently changed…read moremy auto and home insurance from Allstate to State Farm all because of my new agent with State Farm and her name is Claudia Hayes! She is such a pleasure to speak with, very polite and very accommodating to your needs and time. I highly recommend this agency as well as Mrs. Claudia Hayes. Thank you for helping this otherwise long process seem painless.

From the owner: The mission of the Christi Spencer State Farm team is to help people manage the risks of everyday…read morelife, recover from the unexpected and realize their dreams. We are located in Wake Forest, North Carolina and are here to help customers with their insurance and financial service needs, including auto, home, renters, and life insurance. In a world that is ever-changing and busy, it is our mission to ease the stress that can come with insurance by prioritizing reliable and personalized service. We believe people prefer to have someone they know and can depend on to help guide them through both good and bad times. It is this belief that stands behind everything we do.

Doug is a solid rep with years of the right kind of experience for an agent and has flexibility as…read moreto product which is a rarity. With Doug you can be sure you are getting the best of what the market has to offer for you since he is not held captive by any particular insurance agency. Looking for home, auto, etc.? Look no further.

It has been my privilege to network and refer business with Doug for the last several years. He has…read morehandled every referral with expertise and care. As an experienced independent insurance agent, he is able to offer excellent coverage to his A-1 clients and also help those with a ding on the driving record. I was amazed at the coverage and rates he was able to offer to two clients with DWIs.

I'm very satisfied with this State Farm agency branch. While researching how much I could save…read moreswitching to another company for insurance, Dominique Lesine's office reached out to me with a new auto quote. I have saved a substantial amount of money leaving Progressive. Lilian was my sales agent and she is phenomenal! She reviewed my current policy comparing apples to apples and provided me with the option to save more money with the Drive Safe & Save program. The customer service here was excellent. They simplified car insurance for me, and I'm so happy to have made the switch to State Farm.

The absolute best with top notch and honest service. I am Very impressed! Dominique gives the most…read morepersonable service I have ever witnessed! Highly recommend!

Matt and his team were extremely helpful when we had issues with our claim with someone else's…read moreinsurance company. He opened his office early and stopped everything he was doing so he could try to resolve a stressful and time sensitive issue. Matt gave us great advice and followed-up with us after the weekend. Though this wasn't an issue for Matt and our carrier, he did go out of his way to be sure we got the customer service needed because we were simply one of his clients. Thanks Matt! Mike and Laurel V.

I was recently searching for the phone number of the Matt Roberts Agency as I needed to discuss…read moresome upcoming changes to my policies when I came upon the previous review. I sympathize with the previous reviewer as it seems it's been a rough time and year for her and her family. However, my experience with the Matt Roberts Agency, and Tina in particular, has been quite different so I felt the need to share my experience with them. Several years ago, I made the decision to move my policies from another carrier. During that process, I spoke with both Tina and the owner, Matt Roberts. Based on my conversations with them, I decided to move my home and auto policies to Erie Insurance. Their rates are tough to beet by any of the larger insurance firms within Erie Insurance footprint. Earlier this year, we had hail storms pass through the Charlotte area, and my roof was damaged in the process. Prior to contacting a roofing contractor, I reached out to Tina to discuss the issue and determine next steps. She was very helpful in providing a clear and concise "next steps" timeline. She also provided information on the things I should be looking for in a roofing contractor. Once I decided on a contractor, she assisted with scheduling an appointment with the adjuster and my contractor. With the extensive damage on the roof, the adjuster recommended a new roof be installed. The process was very smooth from end to end, and I'm quite happy with the new roof that was installed. No more leaks! Tina and the agency have always been quick to provide quotes on changes I plan to execute with my policies. I recently dropped a vehicle from my policy as well, and lost the multi car discount provided by Erie Insurance. This isn't unusual and the same thing is done by my previous insurers as well. I think it's important to realize that decision is made by the insurer, not the agency itself. I will add that Tina was quick to answer any questions I had during this process, and was prompt with sending updated quotes for my review. I hope those reading these reviews will consider the experience I've had with the Matt Roberts Agency. I wouldn't hesitate to recommend them to my friends and family.