Very knowledgeable and professional group. Willing to work with you and take the time to understand…read moreyour unique needs as a person.

Own two Townhouses. Staff at Thompson is extremely knowledgeable; gets me necessary coverage at…read morelowest cost; they are very knowledgeable about the insurance business. I never needed to visit their office. I am a client not a friend or relative Gary D. Raleigh NC; Sarasota Fl.; Belen CR; Warsaw Poland

We love this Insurance company. Our agent has helped us with multiple policies and has advised us…read morethrough some important business insurance decisions. These guys have been extremely helpful and have impressed us with the personal touches and attention to detail with everything related to our insurance needs. Faxes, emails and phone calls are returned quickly and there have been no surprises or mistakes in our billing or correspondence. They have impressed us with how easy it is to deal with them. In addition to this, we have never had an insurance question that our agent couldn't answer. We have had two very different kinds of businesses insured with them (one a few years ago and one currently). Through this we have found them to be knowledgeable and patient with insurance advise and Mike (our agent) has even come all the way across town several times to help me understand how to best cover our businesses and feel at-ease about having the right coverage for our needs. I would recommend them to anyone.

We love doing business with Thaggard Insurance. They care about their customers and are willing to…read morego the extra mile. They are a family owned business who will sit and talk to you and explain everything to you and work with you. I would highly recommend you let them handle all your insurance needs.

Great service by Steve. He was very helpful in transferring my insurance from out of state as well…read moreas saving me a lot on my monthly payment. Thanks!

Great rates, awesome service. I recommend checking them out for quotes on autos and home!read more

Jeff is one of the good guys. I recommend him and State Farm to new homeowners whenever we get on…read morethe subject of insurance. Great friendly staff, and "like a good neighbor"...always there!

My family has been with State Farm for as long as I can remember, when I moved to NC I needed an…read moreagent, Jeff and his office were the closet to me and unfortunately will be my last State Farm Office. His team is incredibly unhelpful when it comes to doing things. I have had my insurance policy changed, and canceled due to this office not just once but three times. They took Comp and Collision off of my policy without notifying me, and I would never have known because they stopped sending me bills (which was why my policy kept getting canceled). When I asked why I wasn't notified of the change, cancelation, and nonpayment status towards my bill they said "Phone calls are really just a courtesy and not a requirement, we don't have to inform you if your service is going to be canceled due to an unpaid bill." When I asked to speak to Jeff about this situation I was informed that "Jeff doesn't deal with clients, he prefers to let his Associates do the talking, but I'll be glad to inform him of the situation." I was very diligent about my payments and calling to double check when my payments were due, as I said my bills were not making it to me, which they had been informed of as well. Then I received a letter in the mail from the DMV informing me that I was in delinquent status for not having insurance. Of course I thought, how could this be, I've been calling and paying my bills. Unfortunately, I was told an incorrect date and my policy had been canceled due to nonpayment. For the second time I was thrown under the bus by this office. I try to be as polite and understanding as possible, I go in and explain the situation, I ask them to do me a favor and please try to inform me if my payment hasn't been made. Again, I informed them of the mailing situation. I was informed that indeed "I personally called both numbers on the account and left multiple messages." Which I would have gotten on both of the cellphones related to the account. Of course, I didn't actually get these calls or messages as I have their number saved to my phone as Jeff Stephenson's State Farm. Not a missed call nor a message. After sending Jeff an email personally about the situation, with well documented notes I was greeted almost three weeks later with a reply. "I have passed your information off to one of my associates and I definitely hope this doesn't happen again." Well Jeff don't worry, it won't, because as soon as I can I'm getting new insurance through another company. Sorry that your office as soiled State Farm's neighborly name for me and my family.

Whether you are dealing with Deborah in the Raleigh office or the guys in the Wake Forest office,…read morethe customer service is great! When you have a claim it can help if the agent is there to help you!

After 2 yrs with the Garrett Agency I wouldn't go anywhere else. The customer service is…read moreexcellent. And they care, they really care about protecting my family and our home & auto. They take the time to explain my coverage and benefits, which is very refreshing. There is a trust you have with an agency like this, and there are not many left out there like them. I highly recommend them to all my family and friends (and some strangers).

Sales agents are great, but customer service is awful. Company takes days to review requests and…read moredoes not return phone calls. And this is only regarding a simple service request. I can't imagine what it's like to file a claim.

Cameron was extremely helpful and informative. I purchased my first vehicle 6 months ago and was…read moreforced to bind myself to a policy from the first insurance provider that answered the phone. When that policy was ending, I shopped around and was contacted by Cameron. He was able to provide me with MORE coverage for LESS money than what I was originally paying. He maintained communication with me for approximately 2 months in order to ensure that I chose the best policy available. When it came time to actually enroll in the policy, he was just as helpful and it was a quick and easy process. Regardless of the better price that Cameron was able to secure for me, I will most likely continue to do business with Cameron due to his helpfulness and candor throughout the entire process.

After being a loyal Nationwide customer for over 20 years I switched when the 6 month bills showed…read moreincreases for things I had not approved adding to my policy so I'd call and get the price back down but finally had enough. Saved big bucks with different insurance company. Nationwide entered the date of insurance change wrong (whose typo ? doesn't matter). The DMV said I had a lapse in my insurance. It took this office several weeks to correct it. The DMV threatened to take my plates and at the 11th hour after I called the corporate office repeatedly, it was finally escalated. The local office should have escalated it after the first week. It was finally corrected, I believe more because of what I did than what they did. So more than once I was frustrated by slow weak action.

I highly recommend Dan's agency! He and his staff are great to work with and always go the extra…read moremile to help their clients. Every time I call the office, I feel like they genuinely care about my needs and make me a priority. Great rates and great customer service!

Impossible to get a response from these people about what should be simple questions regarding…read morepolicies they manage for you. Incredibly frustrating dealing with them - you contact 1 person and get a response from a different person sometimes weeks later. Unacceptable way to do business, especially as an insurance broker.

I love that it is personable, local, and all my interaction has been great - helps me understand…read morewhat is going on with my insurance and I'm never bugged about anything new or pursued to get more than what I need. It's just nice to know that a phone is answered by a person, and if not, messages are promptly returned - there are little touches like birthday calls and things like that just make it feel like an extension of my home rather than some nameless corporation.