On June 10th when our fridge died we went right to Agrens, our go to store. We were floored to find out that a delivery of, in stock, fridge wouldn't be until JULY 8th. We went to a competitor and a new fridge the next day, they even offered a loaner. Thank you LP APPLIANCE read more

Service before the sale is fine. Afterwards is non existent. I bought a washer during a "sale" for $460. 2 years later I was informed $299 for a service call many weeks out. When I asked for parts department that had been d/c'd. I was told use Marcones and given their number. Part received didn't work. Return refused because it had been installed (no verbal of written indication on the receipt) . Went to big box . New washer comparable in price and quality. Bought $129 5 year warranty and some piece of mind. read more

Don't do it! Save your money and time! Wish I could give Agren's zero for stars. I have purchased 2 washers, 2 dryers, 2 refrigerators and a dishwasher from Agren over the past 10 years. The service used to be great. It is now the WORST in the area. Rude, Rude, Rude sales people. The owner now records phone calls for service. The poor call center workers are an unfortunate buffer for the owner. I waited hours on hold. The call person tried to convince me that I bought my very expensive refrigerator elsewhere (even though I had the receipt and invoice). They wanted to charge $25 to hold an appointment. $405 for the basic service visit, not including parking and boat ticket. I live on Peaks Island, an easy 18 minute ride from Portland. This is unheard of! They begrudgingly offered me an appointment for 2 weeks out. I even offered to buy a replacement refrigerator if they could deliver it more quickly. Their response was, "Sorry, we are booking out with our big sale happening." How about taking care of your faithful customers? So much for supporting a local family business. I went to Lowe's. They quickly helped me. In 20 minutes I ordered the exact refrigerator. It was delivered to Casco Baylines with no cost for 2 day delivery. read more

Customer Service - non existent. Never again. When you purchase a warranty from a vendor you expect that it's going to save you from having to deal with the MANUFACTURER. NOPE. Great commercials though. You'd almost get the impression that they're trying to position themselves as the "Local Guys".. The guys who are one of us.. who care. NOPE. I can get treated just as badly by LOWES and they don't try to sell me on all that home town BS - I learned a valuable lesson today. read more

We have bought all of our appliances from Agren. Their customer is nonexistent!!! We are buying a brand new house and will be buying our appliances from another business! read more

I purchased all the appliances for my home from Agren's including two LG washers. I chose the washers based on the features shown on the front panel and the deep drum. I was completely misrepresented by Agren's sales person. I was never informed that the two washers were cold water only. Even though the panel indicates a hot water setting and had a hot water valve on the back of the machine. They basically told me tough shit. I'm now stuck with two washers I loathe. If you ask me this way of doing business is criminal. DO NOT PURCHASE FROM AGREN's. They are no better than a big box store. read more

The date of the install changed without permission to 4 days later. They then ran into my car with me in it. I was furious! I left the property . They refused to do the install. I spoke with 3 managers very angry and though o was not there they refused to install! read more

Very disappointed with Agren's today. We have bought most of our appliances from them for around 30 years. Today I needed a part and went to the Auburn store....not knowing they dont do parts anymore. The person behind the counter barely looked up from his computer, passed me a card with a number to call and went right back to his computer. Modern living.....I get it. However, no way to treat a human being, much less a customer. We wont be going back. read more

Five stars for installing my new modern stove Hood. A Zephyr, and The wait of months for the product is typical nowadays and agren's sales and installers were very good at communicating all that. Brett and someone else also experienced did the install today . They were clean as they worked , used drop cloths, And were creative with my non straight angles! and they both could not be nicer about the challenges of this old house. Thank you Agren's ! And thank you Guys . happy holidays . you da' best. read more

Agren - Zephyr Stove Hood installed Dec 18 , 2024 - Appliances Near Me - South Portland, Maine

Terrible company. Poor customer service. They do not service products they sell. Blame the owner.

I splurged on a very nice GE Cafe refrigerator freezer from Agren. I probably got more than I needed. The two guys who delivered it could not install one of the drawers that go in the freezer. They did not know how to do it. They left it in my hallway, where it's an eyesore. Then another guy came a week later supposedly to fix it, and he realized he needed wheels for the drawer but he did not have them. Supposedly they ordered these wheels a month ago and I have heard nothing. Plus, it is very inconvenient for me to have these service appointments, because you have to be there for a four hour window and I'm usually not at home for four hours at a time. Now I have heard nothing. Its as if they forgot me. I would not recommend this place for appliances. Look elsewhere! read more

I have waited for service on my dryer for a month!!! The guy shows and says oh ya....I knew it would be the belt based on your description, unfortunately that needs to be ordered, and you will have to wait again because we are too busy right now. I am convinced that service warranty is the biggest scam on earth. Do not buy it! read more

This is a predatory business. I rarely slam places on Yelp, but Agren is a joke. I've been trying all week to get through to someone to come fix my dishwasher, which is on warranty, and I can't get through. I wait for HOURS. They just want your scratch, then they disappear. Complete joke of a business. read more

bought propane range in 2021 now 5 years later it might need a thermocoupler called they only work on what they sold no parts department no more call this number their parts supplier said it was only from stove maker ok asked what the service charge is was told 290.00 dont know how many hours this was at that price didn't ask so even if they mark up the parts a hundred % that would 140.00 so im talking about 500.00 they told me a 5 year old stove was old save your money buy a knew stove which come backs to the stove maker only backs it for 1 year if you don't have faith in your product don't try and at 290.00 service i wonder if they think they are god so if i had to go to them again home depot and lowes is right down the street might be same stuff but might pay less for same stuff if i am going to get rid of it in a couple years what does it matter go ahead a price your self right out of the picture because my wages aren't going up so you can see whats up take your pick read more

I made the mistake of using Agren during my once in a lifetime kitchen renovation. I ordered all Bosch appliances including stove, stove hood, refrigerator, microwave, and washer/dryer. My range hood cover was delivered with a large scratch on the front- right at eye level AND in a spot where I would see it every single day I am now on the 4th one as each has come in damaged. Upon returning he last one, the store manager in Saco questioned if everything else in the kitchen was perfect. He was suggesting that I was asking too much to have a product delivered in perfect condition!?!? Who says something like this to a paying customer? Apparently Agren. Stay away if you want a quality and undamaged product. read more

I have an income property in Augusta that I purchased 4 years ago. A 100+ year old Victorian that was for many decades had been used as a business. Due to covid Augusta didn't need office space but residential, so we converted back to residential. In doing this we purchased all appliances for 2 units. Washer/dryer, stove, dishwasher for each unit all at once. In the past 4 years the company we bought it from was purchased by Agrens. We only just found this out as we tried to get service on the fridge in one unit. This fridge just stopped keeping things frozen for my tenant. In calling the company I purchased ALL the appliances from it went straight to Agrens customer service. I requested a call back which came the next day. She asked me to provide her with serial number, I sent her the first thing I could find. She said she would do some research and get back to me before noon same day to find out if it was still under warranty. I get a text about an hour later saying we have you scheduled 2 weeks from now. This is not soon enough as my tenant has a sick child and needs her medication refrigerated. Before I get a chance to respond that I need something sooner she sends another text message that the document i sent was just an estimate and not proof of purchase and cancels appointment. Stating it's their busy season and they are unable to help. I asked that she call me ASAP 1 so I could show her the proof of purchase she needed and 2 so I could get estimate on repairs as if it's not covered it's not covered as much as Im not crazy about paying for repairs on a 4 year old refrigerator. I do understand if it's not 'covered' no response as of this writing. If you made it this far I hope you agree with me to NEVER do business with Agrens again and tell everyone you know. Thanks for reading, if you want proof of those texts happy to send em to you. read more

I've let some time go by before writing this review. I was recommended this place by some neighbors. The appliances I purchased a few months ago (a dishwasher and a fridge) are holding up fine. The showroom is large and I was greeted quickly by James. Everyone else was silent, so I wonder if they "take turns" with customers walking through the door. In any case he was really friendly and patient with me, answered questions, and did not ever try to upsell me on anything, and was honest about models in/out of stock and the delays due to the supply chain. The appliances were delivered on different days. The two guys that brought the fridge apparently had a rough day and were delayed by a few hours. When they were removing my old fridge they yanked out the water line that was going to the drink dispenser without turning the water off and water momentarily sprayed everywhere. When they finally got the fridge inside they did NOT install the water line claiming "I feel uncomfortable installing this line to this attachment, [something about the connectors under the sink being complicated]." so they literally just left it unfinished. Fortunately, Andy (who delivered and installed the dishwasher a week later), took a look and after I mentioned it to him suggested "it doesn't look that hard, I can guarantee you they just didn't want to do it." but he went above and beyond by personally coming back a couple days later with the appropriate parts and hooked everything up for me in minutes. I'd love to give him five stars just for his effort alone. Hopefully nothing goes wrong with the appliances. Based on the lax fridge guys and based on other reviews it seems like a headache. I have no other appliance stores to compare this experience to, but I imagine it is average. read more

We bought an entire kitchen worth of Thermador appliances less than two years ago. Our freezer stopped working and Agren said it would take weeks to get a tech to us. So we waited. The morning of the appointment they called to say their repair tech was out. I guess there's like one tech for all of Maine given that they then said the soonest they could reschedule was a full month out. WTF? Six weeks to repair a freezer and this over-scheduling has taken them by surprise? And what kind of system is it that you get no credit for waiting for weeks, but instead are moved to the back of the line? Give me a break. The issue here seems to be incompetence at staffing or, I suppose, crappy appliances that are all breaking down. Either or both are a very bad look for this business. So Eric Agren, if you are listening, you own this and it is not the kind of situation that will make any customer eager to buy from your stores again. read more

Avoiding the big box stores we purchased a stackable washer and dryer from Agren. After about 3 months the washer stopped working and now needs a new drum. I asked for a replacement washer and have been told that I have to contact Maytag directly. I should have gone with Lowes! read more

Agren only services appliances they sell. I get this. The folks taking the calls in the service are friendly but wait times are still crazy. I have an appliance that now is on its forth need for a service call and while I accepted the supply chain excuse in the past things it just does not make sense any longer. Appliances are not built to last any longer. One now needs to look at the service department too. Agren has some work to do to improve their response time read more

We bought a refrigerator 7 years ago and the door came damaged. That was ok we got that fixed, but the ice machine didn't work. They came to fix it and it still didn't Work. We just started buying ice and put it in the ice drawer. Years later we decided to get it repaired . I called and scheduled an appointment. They showed up and they said we needed a new filter for the ice machine to work. Thing is we had to order them. When that didn't work we called back and they sent another service person. Guess what he said when he showed up....oh the ice machine is broken, I KNOW THAT ITS WHY WE CALLED. He had to order a new part. When he was scheduled to come, they called to say they needed to reschedule because the van broke down. Well I guess I didn't know they only had 1 Van. They eventually fixed it. A YEAR LATER... the ice maker fell down in the ice drawer and we can't open it. I called and scheduled another service appointment. We sat around for 2 hours only to get a call to say their service technician called out. You can't make this up. For them to claim to have the best service around is a joke! We fixed it ourselves and we'll never buy another thing from them. We bought a different appliance from Central Appliance in Sanford and their team from sales to service is fabulous! That would be my recommendation don't buy from Agrens! Go to Central Appliance and save yourselves a lot of time and money! read more

They wanted to charge a $ 9.99 handling fee on an item I was going pick up. They are the only appliance store to charge a $ 10.00 fee for no reason. It is actually illegal in the State Of Maine to do so. If they are that hard up they should stop selling products instead of scamming people. I bought some place esle. Really make you mad to waste your time. read more

PSA...DO NOT buy an appliance from Agren Appliance. I've had nothing but issues in the 16months I've owned my washer/dryer. The washer had destroyed a nighty, satin pillowcase and now a fitted sheet. After calling for service only 2 months after delivery, they refused to send someone bc the machine was still working properly. Even though it was still under warranty AND has an added 5yr extended warranty. My nighty straps are somewhere in the machine still. I called again in Aug 2023, left a message and never got a return call. I had to go buy tools to see if I could take the machine apart myself to get the rest of the pillowcase out. I could not do it but I got it out damn it! Now, I'm really fed up. I shouldn't have to put all my items in a zippered pillowcase so this doesn't happen. A text today from Agren says they can't come until Nov 1....seriously??? I called GE for assistance but they don't have anyone that does service in this area????? I got frustrated tonight and again, got the sheet out myself, ruined of course. NEVER will I buy from them again. read more

Agren - Appliances Near Me - South Portland, Maine

I have purchased many appliances over the years from Agren however never again. My last purchase was a Frididaire refrigerator for one of my apartments approximately six months ago. Already stopped cooling. On July 24th I called Agren to request service so my tenant can have fresh food in their new refrigerator again! Was told soonest they could get a technician would be August 5th! This proved to me that buying from a local company rather than a big box store does not offer any benefit if service is ever needed. Going forward I will just shop on price. Obviously being a loyal customer with Agren has proved futile. read more

Great appliance store. An independent store that puts box stores to shame. Pass go & get to Agren sooner than later read more

My name is Henry DuBois and I live in Limington. My wife and I purchased a washer/dryer stackable unit on June 29th. The products were delivered on July14th and installed July 22. The washer worked for a few months and then quit. We checked all the connections and everything checked out ok. We called the service in August and were given a date of November 9th for a repair. The repairman inspected the machine and determined that it need a control panel and a communication control. He called in the problem from our home on the 9th. We have been patiently waiting for word about a repair/replacement and were just notified that we are scheduled for December 18. This is unacceptable! By the time the washer gets repaired we will have gone without it for almost three months. We chose Agren because they have their own repair people but that didn't do us much good. We are very disappointed with Agren's inability to resolve this issue in a timely fashion. Live well, Henry DuBois 11/21/23 read more

We purchased a refrigerator and stove almost two weeks ago from the Agrens in Auburn. At the time, we told the salesperson that we can only accept an early morning delivery and couldn't purchase the appliances if this need couldn't be accommodated. It was scheduled for delivery early this week but the refrigerator was not on the truck since it was, apparently, damaged. However, the refrigerator is now back ordered. We need the refrigerator because we are scheduled for Realtor photos very soon. The sales person hemmed and hawed and finally agreed to a a replacement refrigerator but the delivery time was noon. When I complained, he actually said" How I am suppose to remember from a few weeks ago?" and refused to change the delivery time. I cancelled the order and will never shop at Agrens again. Obviously their customer service has deteriorated badly. read more

What's the point of purchasing a service contract when it takes three months to get your washing machine possibly fixed? Will not be purchasing from them ever again read more

So our new refrigerator was installed improperly and has sprung a leak, actually it was leaking before the installers were out of the driveway. Our first attempt to reach service resulted in a missed call. Repeated follows ups went right to voicemail. When my wife finally reached the operator she was told it was not possible to speak directly with service. All calls are taken in order of messages left and new calls put the customer back at the end of the list. What a piss poor system. Miss their call and you have to start the process over. As if no one else in the world has things to do. I can't imagine a less customer focused way of doing business. We would have been better off shopping at the big box stores had we known how unresponsive the service department was. By the way five days after our first call we are still waiting to schedule a technician visit Update:Spoke to the manager and was squeezed in for next day service. read more

Simple Great Product Knowledglable personnel On time service read more

Service is terrible. They came out to fix my Bosch microwave and replaced the motor. The problem recurred six months later and they refused to warranty their own repair. Would cost me another $190 for a service call. read more

jonah from the Auburn sales location is just terrible. I told him exactly what I wanted but he only showed me the opposite of what I wanted because it was more expensive. He assured me my steam dryer would be no trouble setting up. The delivery guys could not set it up for the steam option. this dryer cost me $1400 and I cant even use all the functions. Jonah sucks read more

I have bought multiple appliances from Agren's Saco in the past and have found the service staff who come to your home to be very helpful. My beef is the lack of flexibility in delivery in the southern Maine area. As a single mom with two jobs, the lack of Saturday delivery and ANY OTHER DAY other than Tuesday is a really big problem. The sales staff basically told me there was nothing they could do.. and that there was no flexibility. They suggested I have someone be at home FOR ME. Perhaps they want to continue to cater to families where at least one person can either take off work or is a work at home person--- but that will seriously limit their customer base. I went to Central Appliance in Sanford who was happy to accommodate my delivery needs for the same price. read more

Had a 5 month long negative experience replacing a 60" range. Had to pay in full up front leaving me no leverage. Paid extra to have it painted and they only painted the front of the range. The back guard and shelf arrived scratched and gouged. They did sent a new back, but was for a different stove. When gas co came to hook it up they discovered a faulty valve stem. Waited another month for tech to come only to find he didn't have the part with him. Waited 3 more weeks for it to finally be working. My only complaint now is the convection fan rattles pretty loud. read more

The sales department was very easy to work with remotely but even they were eclipsed by the crews responsible for removal of the old refrigerator and careful precise installation of the new one. I recommend them highly. read more

Ordered a king and two queens beds on June 23 for June 30 delivery. Never heard from the delivery crew so we called the salesman on June 30. He said he ordered the wrong king bed so he cancelled the order and never told us. We were moving back into our house on June 30 after a burst pipe incident and now had no bed to sleep on. Bought a blow up mattress for my wife (who is undergoing chemotherapy) so she didn't have to sleep on the couch. So much for their commercial where they state "if you buy a bed today, you can sleep on it tomorrow." Couldn't be more disappointed with them. read more

Avoid this place. We have had three issues already with our Bloomberg dishwasher. They sent a service tech-once- who couldn't fix it. Now it's taken over two months to get parts. Then they said they don't have a service tech for another month. It's been 5 months now with multiple issues, and they won't just exchange the dishwasher. I see small claims court in their future. And I will also dump these dirty dishes off in their showroom. read more

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Really disappointed in their (lack of) service. The sale side was more than happy to get your sale, but left hanging 7 months later when a piece fell off the new dishwasher and they deemed it "cosmetic " and not under warranty. Not sure I'll be going back. read more

Frequently I read emails from people asking for recommendations on insurance companies. I always suggest to those people that they make sure they also ask "Have you had a claim" because any insurance company can be good, until you need them to do something for you. I should've taken my own advice with our appliance purchase from Agren. We needed a new dishwasher and started at Lowe's and Home Depot and we found that the employees were simply not capable of answering our questions. We moved on to Agren and found the salesman extremely knowledgeable and helpful. He informed us that if we were unhappy with the appliance we ordered, that they'd replace it for us. It seemed pretty clear, though in hindsight, we should've asked for a written explanation and guarantee on that. We ordered a high-end Miele dishwasher and, unfortunately, it performed poorly compared to our mid-range dishwasher that we replaced. We contacted Agren, expecting the same helpful response we received during the purchase process. Alas, no. We were first told that WE had to contact Miele. Um, seriously, WTF? What part of the phrase "customer service" are you not familiar with? We contacted Miele and they never returned our calls or emails (3 weeks). So we contacted Agren again and they said, they would contact Miele. I'm not exactly sure what sort of conversation they had, but the result of it was Miele sending us a box of detergent that we'd already tried from the initial purchase. Agren claimed that Miele "had a process", but that process involved no communication and no help and...no process. We told Agren that we'd had enough of this and wanted them to step up and replace the dishwasher. After several service people grumbles and a lot of waiting, they finally replaced it with a Bosch that we're happier with (it took 2 1/2 months to get the dishwasher replaced). Interestingly enough Agren wouldn't know that we were happy with it, because NOBODY ever followed up to see how we were doing. That was the last straw. They will never get our business again and this should serve as a warning to you. Reasonable prices and knowledgeable salespeople, but the customer service procedures of a company that doesn't care about its customers. read more

Do not purchase a Bertazzoni range from this company. We've had the PORF304INSXT for about two years and we're now *waiting* on our 4th service appointment (weeks before they can come out and attempt to fix it). As a result, I've gone months without a functioning oven. With this particular model, there's a problem with the food probe. On the rare occasion that the oven does function, it's incredibly loud. I am so disappointed with this purchase. I should have been provided with a better option from this retailer - this is the biggest waste of $5,000 ever! read more