We had purchased a condo in Wells, Maine for a vacation rental investment in June. Not knowing the…read moreoptions in the area we ended up at landrys with a deadline to make for the first vacationer. We purchased two complete bedroom sets and some furniture for the living room. We were really happy with the range of items to choose from and ordered great quality furniture for a really manageable price. When the deadline came for getting the furniture in, not everything had been delivered. Kyle arranged for brand new furniture from the store to cover us until the complete order arrived. Then they came back and redelivered still no charge.....removing the " loaner " furniture and completing our order. These guys are a class act and really covered our butts for our first rental. I wish we had these guys in Connecticut!

Kyle is awesome - he's no b.s, has nice stuff, is easy to work with. It's a family business, and…read moreyou get a personal touch with a good deal. Delivery comes with the furniture - and he will work with you if you need a lower price. We've found our furniture store. Five stars for ease! Thanks!

Wait til you hear this story. Bought the mattress "top of their line model" little over 2 years…read moreago. Called "Sam" who we purchased the mattress from in Portland to tell him the edges had failed and there was a big hump in the middle. Sam never called back ( waited a month) called again ! Finally sales manager Catherine called today, said they would take the mattress back and "fix it"! #1 my husband is very ill and facing surgery in the near future and really would not be comfortable in the guest room #2 they take your mattress and fix it? What are you supposed to do whilst they are fixing it? #3 what do you get when you fix a piece of crap? A fixed piece of crap? #3 asked to speak to Catherine's supervisor, she tells me the only person she answers to is the owner Mr. Samaras, and he's not in for a few days. I already went to a REPUTABLE mattress store and bought a purple mattress. All I want is Portland Mattress Makers to come and get their product and be honest and at least give me a portion of my money back... ie mattress guaranteed for ten years... give me back eight years back! SO MUCH FOR SUPPORTING LOCAL BUSINESS!!!! Let's see if Mr Samaras calls me back!!!!!

The only place to go for a mattress. Knowledgeable no pressure staff, clear concise info on the…read moredifferent mattresses Courteous delivery staff, even brought me a gift when delivered. Shout out to Sam in Portland, pleasure to deal with.

I bought a Bosch dishwasher from this store this week. The two gentlemen who delivered it were…read moredelightful and very focused on doing a good job and cleaning up after themselves. They were so polite and concerned with my happiness. i had hesitated to spend the money on a new dishwasher at this time but now I am so glad that I did. I have a beautiful new dishwasher in my kitchen, and I feel good about supporting a local family-owned business. Joey was my sales representative, and Bob and Justin did the delivery and installation. I will definitely call them the next time. I need some thing!

I went to Central Furniture because of the ratings they have received. I was pleasantly surprised…read moreto see Mark Weeman! I knew I was in the right place, and was able to talk to a trusted friend to many people from the next town over! I am extremely happy and will be making future purchases through Central Furniture!!!

Agren is a well oiled machine. The scheduling process and execution work as expected, and the…read moreservice people show up on time and are well trained and pleasant to work with. The fix went well. The price for service is always shocking these days, but Agren is not out of the normal range for this operation.

I have ordered at least 10 high end appliances from Agren over the years and have been a faithful…read morecustomer until now. The refrigerator that I purchased from them 10 years ago broke down and I called them to schedule a service call. They said it would be 6 weeks!!!! What do you do for 6 weeks without a refrigerator. I purchased these appliances from Agren because they claim they will service them. Again, I say they couldn't send someone out for 6 weeks! I called another local company and they fit me in the very next day. I will never again purchase an appliance from Agren. NEVER! Also, I had an issue with the ice maker on said refrigerator about a year after I purchased it and a burner on a gas stove I also purchased from them (over 5K for these two appliances). These appliances sit side by side and when I called to make a service call for both them they said that I would have to book and pay for two separate service calls. COME ON! Is this how you treat a loyal customer? In the last year I purchased a front loading washer and dryer. The dryer just doesn't dry clothes. I called them immediately to come take a look and the service technician simply told me to read the manual and that the dryer was fine. Didn't show me how it worked just told me to read. I read the manual before calling and long story short he was no help and the dryer still struggles to dry a load of laundry (already checked other factors like the vent etc). Overall POOR service once you have made the purchase and have the appliance. Great before that point. I will NEVER buy another appliance from them again!!!!!!!!!! I have already needed more and have purchased from other stores.

TERRIBLE customer service!!! Buyer BEWARE! HORRIFIC EXPERIENCE!!!…read moreBought several items at our visit in 10/'25 & talked into the cc "since no fees if paid in full in one year". ALL info was incorrect!!! From the billing & shipping address to items ordered. Dining chairs had stains & were told the complete set would have to be returned by a very rude cs rep, rather than just exchanging the stained ones. Still waiting for items in January which were promised to be delivered with the others - contacted at least 5-6 times and given incorrect info again, over & over!!! Still have not rec'd 2 items in 1/26. This was a complete NIGHTMARE!!!!! Scarborough ME

I bought 2 recliners with their Goof Proof Warranty and still haven't gotten the recliner fixed…read more The lever to put up foot rest broke. Went through alot to get appointment. Technician didn't show up. Left messages. Called Bobs but they said it has nothing to do with them. I'm sorry but you sold me the warranty, so it does reflect back on you when the warranty company is not showing up to fix recliner. unhappy customer

My family and I have had great experiences purchasing furniture from Jordan's. We bought a couch…read moreabout a year ago and a mattress more recently. We worked with two different associates (different departments, otherwise we would have definitely worked with the same people again) and both were helpful, but not pushy. The associates did a great job of answering questions, looking up inventory, delivery dates, and product information. They also gave us space and time to try different options, think about our decisions, etc. Both experiences were very positive and we feel like we got good deals with exceptional service. The protection plans and expected lifespan of the products were also some main reasons we ended up purchasing from Jordan's. The only difficulty we had was that there seemed to be several other "shoppers" who were just hanging out or tire-kicking, which meant we had to wait a few minutes before working with a salesperson. This wasn't a big problem, but it is a testament of the atmosphere. If you have no patience for tire-kickers or kids running around, it might not be the best furniture shopping experience for you. We were fine to put up with it, but it's definitely worth noting. For both purchases, we opted for delivery because their prices are good and it was so convenient! Each time, they arrived within the scheduled window, communicated clearly, were efficient yet took the time to explain care instructions, and were respectful of our home. With the purchase of the mattress, they even removed both the old mattress and box spring included in the delivery!

My wife and I visited Jordan's Furniture yesterday to shop for a spare bedroom set and two…read moremattresses with box springs. When we arrived, we were greeted by an employee who initially seemed interested in helping us. As we walked through the bedroom showrooms, we didn't immediately see what we were looking for, and the employee began trailing behind us with noticeably less engagement. Before long, she was on her phone and no longer paying attention. When I turned to ask her a question, she had disappeared entirely. We continued on our own and eventually found a set that might have worked for us, but there was no one available to assist. At that point, we decided to leave and return to one of the other furniture stores in the area. As we were walking out, we saw the same employee enthusiastically greeting another couple, while completely ignoring us. The lack of attention and follow‑through cost Jordan's a very significant sale, and unfortunately the experience was poor enough that we won't be returning. On the other hand, our experience at Furniture Superstore was the complete opposite, attentive, helpful, and professional. We purchased everything we needed there.