On June 10th when our fridge died we went right to Agrens, our go to store. We were floored to find…read moreout that a delivery of, in stock, fridge wouldn't be until JULY 8th. We went to a competitor and a new fridge the next day, they even offered a loaner. Thank you LP APPLIANCE

They may have been in the past but the service is horrible. From trying to play phone tag. No one…read morecalls back and unprofessional installers.

I won't buy from this store or Best Buy again. I bought a monitor, and when I hooked it up, none of…read morethe four input ports recognized my PC. Every input displayed "No Signal." I connected the PC to another monitor, and it was recognized immediately, so I knew the problem was the monitor. I went to the Best Buy website for support. After about 10 minutes trying to get past the chatbot, it finally said it was connecting me to Geek Squad. I waited another five minutes, and then the chat timed out and closed. Based on my experience, if you have a problem with a product from Best Buy, getting support is nearly impossible.

I had an appointment to have a camera kit installed in my car as I was moving several states away,…read moreI pulled into the mall in my moving truck, unloaded car from tailer and went in for my appointment (30 minutes early). I was told it would probably be an hour-hour 1/2 from that time, so roughly an hour at most for install. No problem, I went into the mall and shopped around. An hour and 20 minutes later (ish) I went back and he said would be another hour or so. Great, puts me behind schedule but what can I do, so I went back it not he mall for lunch and more window shopping. An hour and 15 (ish) later I went back and it wasn't done yet, said another 30 or so then done. I went into the Best Buy and cruised around for another 45 minutes or so, went back and was told - almost done. I waited and got my car, drove it to the trailer to load back up and noticed the camera was installed using the plug in for the power outlet (cig lighter) instead of hard wired in. I went back into the install bay and he had started another car, took a minute to answer my question and told me that the camera I had could only be installed that way. I thought not was weird, but took him for his word and left. Back on the road I wads thinking about it and when I got stopped for fuel a few hours later I took a look at the box and then online, the guy had lied to me. I was pretty ticked. While back on the road I called the Geek Squad - BB customer service line and spoke to someone there who confirmed, this unit can be either hard wired or plugged in. I told her the situation and how he lied to me, she put me on hold and called the store, spoke to the tech and came back to me with his apology that he had issues with he wire harness or some BS lie, that he just got it hooked up how he could. One of the features of this camera is it will detect if someone hits it while parked and record, but in the outlet it could not as it had tho power when off - PLUS I could not use the outlet for my phone charger or whatever. She offered to get me back into the same store the next day, which wouldn't work. I expressed I was already hours away and I had a time frame to be in NC, I was already late. She booked me an appointment in Charlotte for a few days later and said they might charge. I said NOPE, no charge. I Willa argue that - she took care of it to ensure it didn't happen. I also received a call back from the manager in charge of the Portland Maine install department and we went over the issue, I expressed how being lied too was bad business, let alone just what was he doing that entire time to make it so late only o have half assed the job. The manager offered me a 250.00 gift card for my time and I said, I don't know how much longer this will take, let's talk bout it after the installation is done. In Charlotte at install, they did the job right in far less time than the clown in Portland had it and also informed me that they were guessing the guy in Portland could not get the paneling off under the dash due to the damage on it from the attempted (or successful?) removal, and had shown me the gouges and scratches. I was even more ticked. I called the Portland Manger back and expressed my displeasure at this new information, he said to get an estimate of the damage and let him know. I called him several times, no call backs. For months, called multiple times, no call backs. I finally filed a dispute with the Better Business Bureau and honestly I am beyond disappointed in this location and my experience.

We needed service on our gas oven, so we called Downeast. They got us an appointment in a…read morereasonable amount of time. The day of the appointment our tech, Dan, arrived exactly at the start of our window. He was friendly and professional. Dan not only fixed our oven, he also tweaked little things to make it operate better. When all was said and done, the total bill was very reasonable and we were thrilled with how well our oven works now! Very highly recommended Downeast to anyone!

Just had Dan out from "Downeast appliance" to help address a ice maker problem in our refrigerator…read more He very quickly diagnosed the problem -- the water input was too much ( plumber had put a commerial ice maker valve on input line instead of for a residential valve ). Got the valve replaced - issue quickly fixed. Great pricing. very professional and courteous service. i very highly recommend Downeast Home Appliciance! i will not hesitate to call them again for any and all futures needs. JJ W Scarborough, ME

Suggest not using LP appliance out of westbrook…read more.. I go in Monday. Pick out the dishwasher and he says they will come out Wednesday to install. he says they will give me a call. Come wednesday, I wait til about 11 am (after they open at 9) today and call. He says yup we've got you on the schedule for sometime this afternoon. I wait and call back at 3:15pm (because they close at 4) and say hey I'm just checking on that install since I know you close at 4. He says "did you call mark?" I'm like I wasn't given marks info. I haven't heard anything since I called this morning. He said "he will leave a note. Mark should be back around 4/4:30." i vocalize that i stayed home specifically today because i was told the install would be today and am gone thursday, friday and all next week. I call back 3:55 to get marks number and of course go to voice-mail. "Closed for the day". I'll just go somewhere else at this point. I then get a voice-mail the next morning from Ryan "The is Ryan from LP appliance, give me a call when you get the chance. I'm sorry about yesterday but it sounds like you'll be happy to go someplace else. I saw your little display on Facebook (meaning my factual review of this experience) on Facebook. Give me a call. ​" I don't know about you but the passive aggressiveness is seeping out of that voice-mail and I think I will do business elsewhere

Awful. People don't want to work anymore, only it is the boomers who whine about online businesses…read morebeating them, only they are sending the business to Amazon on a silver platter. I stopped by to inquire about having a reversing valve in my Whynter heat pump (portable ac unit with heat) and as I had already done the troubleshooting and identified that the reversing valve is the problem and this unit uses the same universal reversing valve found in many hvac units. I found the exact part on Amazon for $12.95. They said they don't know if they can source the part. Really? I just finished telling you boomers that I already identified the part and it is a fairly universal part. I was perfectly willing to pay a few hundred for the part to be replaced as I no longer have torches for brazing nor AC gauges to charge it properly. Good grief. Stop complaining about Amazon if you are turning away business, especially where you have an engineer who already identified not only what is wrong, but that this particular model doesn't even use a universal part. If I had the torches, goggles, a vacuum pump, and the gauges, I would repair it myself. Why are you turning away what would have been an extremely easy job and a quick couple hundred bucks in pure profit? What the heck is wrong with brick and mortars today? Y'all don't want to work anymore.

Sadly, to write this review, I had to give it at least 1 star. Over a month ago I ordered 3 special…read moreorder doors through Home Depot for a total cost of just under $5,000.00. Beginning roughly a week before the original delivery date I began to get conflicting email and text messages from both HD and the carrier delivering the doors, Estes. One message indicated I could call to set up a delivery time, when I did that I was referred back to Hone Depot and was told that wasn't an option. The convoluted messages went on for days. I was to be away on a scheduled vacation during the expected delivery time. For 3 days I received messages indicating delivery would be that morning, no, oops, now in the afternoon...over and over again for 3 days-and I needed someone to be there to put the doors inside. Finally, doors were delivered, so badly damaged they couldn't be installed. Back to Home Depot to make arrangements for pick up and credit. HD has the doors, 3 days later-no sign of pending refund...ooppss, the person who was supposed to enter the refund had to leave and didn't do it. Now I am faced with paying a credit card bill of nearly $5,000 when I should have been refunded or risk paying interest on that amount. Last purchase ever from HD. sHAMEFUL SERVICE ALL AROUND

Went to the self checkout for a hassle free, no contact, quick trip to buy a pressure washer,…read moreattachments & a mailbox. Instead, I had some long haired, short grubby looking employee walk up to me while I'm scanning items, look at my stuff and say "wow this is a mess" (about the 6 boxed items I had neatly stacked for easy scanning) and proceed to start picking up and touching my items with his dirty booger fingers. Then he promptly started commanding me to scan items I'd already scanned, once he realized that I already had, he just stood there watching over me until I finished checking out. It felt pretty awkward and kind of humiliating. When I come dressed in business attire, these kinds of employees kiss my ass, when I come dressed in relaxed clothing, I get treated like a thief; granted I'm a 6'2 240lb Marine Corp combat veteran with tattoos only visible in T-shirt's. Either way, completely unacceptable way to treat customers, I certainly felt profiled, I can't imagine how this employee treats people in work clothes like.

Sadly, the legacy of Dan Jaquish is not being carried on. The new owners do not follow through,…read morehave an attitude, and are unreliable in my personal experience. Wish I could recommend, but cannot.

Came to my house to repair a Samsung refrigerator. After discussing on the phone, said shouldn't…read morebe a problem. I even ordered the parts required to fix. I cancelled another appointment from a chain to support a local business. Was treated rudely and was told that "i do not like to work on Samsung refrigerators." Not even attempting to fix the fridge. Now I am out at least 2 weeks losing revenue with a fridge. Would NEVER EVER recommend this business.

I called Seavey's to have a seal in my washing machine replace (bought at Seavey's). They made an…read moreappointment but had to cancel as the part was backordered. We set up another time and when I called to confirm the day before (twice) my call was not returned. I called the morning of the scheduled service and was told someone would be at my home between 12 - 7. I called at 5:00 to check in and was told nobody was coming. I talked to a nice woman who said Kim Seavey would call me back the next day. Kim Seavey was the woman whom I left messages with prior to that day and I was concerned that she was part of the problem. I was assured she would return my call the first thing the next day. No Call. Two weeks later, still no call and no part. I went to Seavey's to support local business. Thanks for nothing Kim Seavey.

Poor service from all points of the transaction. Tried to deliver damaged goods twice and wasted…read moreour time and cost us money. Never received the merchandise and had to chase after the refund. Owner could apparently care less.

had the part I needed. awesome. fast. answered my call. love them. it was such an incredible…read moreappliance experience

Bright and clean store. Called ahead, part was in stock and waiting for me! Best around!read more

The store usually has what we need and the discount carts always makes us spend more than we had…read moreplanned for the trip :) There is plenty of parking and the staff does a great job keeping the lot clear of cart and flat beds. When we enter the store, there always seems to be clustered chaos by the customer service desk, not sure why, but sometimes it's kind of in the way of guests trying to pass by. We have always had to try to find things on our own, but it would be nice if there was a staff member available to help for finding obscure things. We typically got to the Paint desk and that person has to radio for help. We wish the online product information for the local store stock was more accurate, but I know that may be hard to track in real time. We always use self-check out and the staff there is very attentive and on the spot to help and or clean the station after each use. It's a fine place to go if you're in the area.

Big store hard to find staff in the floor. Great friendly helpful guy at the customer service desk…read more Other staff were distracted, disconnected and were generally no help. Great prices in what I did find on my own

I was moving into a new apartment and needed a queen bed, two twin beds, mattresses, and a sofa…read more Shopped around a little and ended up at Bob's, where I had shopped for furniture previously. My experience has ended up being complicated and frustrating but there have been some bright spots. First, I stopped in and walked the store looking for some options. I picked a bed I really liked and spoke with an associate (Wendy) and a manager (Jay) who walked me through the process of ordering the bed and choosing a mattress. Unfortunately the bed was a few weeks delayed so only the mattress could be delivered on the Monday I'd be moving into my new place. I came back in with my kids so they could check out the twin beds and sofas and we could figure out what will work for them. The staff clearly figured out what we were doing and gave us space (other times various associates have approached me to try to start selling me shit, which I do not like - I prefer to browse and find someone when I am ready). Another day I returned and talked to another manager (Tyler) as I already knew what I wanted to get. He thankfully skipped the sales pitches and organized my order quickly. However he also said something odd - that they do not deliver on Mondays. So I was confused about when my mattress was actually coming. Then I got a phone call from the store asking if I wanted to move up my deliveries so they could be Tuesday (the day after my move). I said great! However, then they also said that the queen size bed I'd ordered was MONTHS away as opposed to weeks. I asked about the bed I remembered being my second choice, they said that one's unavailable too (why they have floor models that aren't available baffles me). They helped me select a similar bed over the phone though. Delivery day comes, the workers come and are very efficient and studious and there are a few communication issues as they didn't speak English well, but the big thing is that they couldn't fit my sofa in the elevator. I called customer service which gave me no options that could help me resolve the issue, and then called the store, and then went to the store in person to choose a different couch. Went right to Tyler and he and another manager (Skylar? Skyler?) worked to replace the item on my order. Later in the day I had second thoughts about my choice and went back to the store and chose a different couch, again thanks to Tyler. Were I to do this again, I'd have declined the fuckin goof proof nonsense, and opted for an outlet mattress instead of the bob-o-pedic one. Unfortunately it really depends on what associate/manager you talk to - some will sell you a bill of goods and others will actually help you.

I have tried THREE TIMES with living room furniture with Bob's. Their couches and recliners are a…read moredisaster. The metal underneath the reclining pieces broke, and the finish on the pieces, which the salesman said would last for ten years minimum, began wearing off within two years. When you pay thousands of dollars for furniture, you expect it to last for a while. I don't have the money to spend thousands of dollars every few years for my living room. Save your money and go to Lay-Z-Boy or somewhere similar. Their products last.