This is a terrible company that failed to complete a project which I paid $600 upfront for them to do for me. After paying they did some part of the job and they would come back in two weeks to clean again. And we called they back after two weeks which was on a Sunday and he said remove schedule to the Wednesday . On the Tuesday . We called and they picked up and promised to come do the job on Wednesday . On said Wednesday they failed to show up and also refused to pick up my calls. Now I know why they insisted that I pay upfront. This people leave a bad taste in my mouth and are a disgrace . read more

Rolando from this company reached out to us after we posted on Facebook looking for chimney repair. After multiple quotes we hired Russ from this company to do the repair. They offered a contract guaranteeing no leaks in the chimney. They required payment upfront and we paid them. On the day of the repair they suggested a chimney cleaning too and we paid for that. At the end of the day, the chimney was covered in mortar, not matching the rest of the house and the flashing installed was silver on a black roof. I asked Russ about this and he said that he wanted to wait for a heavy rain to ensure the leak was fixed. We waited for that rain and while the leak was significantly better, it was still leaking. We attempted to schedule a follow up appointment but our first message got no response. After calling, we did set a follow up appointment. The crew never showed up for the appointment and didn't call or text us. We messaged Russ and he said the crew was rear-ended and wouldn't make it so he scheduled us for the following week. Again, the crew didn't show up for the appointment. I called Russ this time and he said he would see where they were. He told me they were running late but they'd still be there by the end of the day. They never showed up. I called Russ two more times and went to voicemail. I left them a poor Google review and then Russ messaged me, apologizing for the third missed appointment. He told me he processed a refund for the chimney sweep portion of the job. He never did. I never got that money back. He also told me he would come by personally to finish the job. On the day of his appointment, surprise... he never showed up. I messaged him and he told me the owner of the company would be contacting me. I got a message from a number and the person claiming to be the owner. I called that number rather than message back, and it was a google phone number. The man sounded suspiciously similar to Russ. However, he was very apologetic, and said that the company had had a problem with Russ' scheduling. He offered a full refund for the repair and said that his crew, not Russ', would come and finish the job. On the day of their appointment it got to be 11AM and I hadn't heard from them. I called the owner with no answer. I called their booking phone number on their website with no answer. Then I messaged the owner to call me. He called but it was Russ on the line. He said that he had the owners phone. Russ told me they would be coming by at 3PM but they had to wait on weather. To this point it had rained at all. I asked about the refund and Russ said he couldn't process that but he would have the owner call me. The owner did not call me, he texted me. When I asked who I was talking to he said it was Rolando, the owner. However Russ is actually listed as the business owner. He told me that he personally processed the refund and his CPA had put it in the mail yesterday. However when I asked for written proof of this refund, he dodged the question. A week later he told me the check had been returned to him but he would be bringing it by personally. He never showed up. I messaged both Russ and Rolando in a group. Russ responded via text individually. He said HE was running late and didn't get to drop the check by but he could pay via Venmo. He didn't. When I pushed him on this he said they were having trouble because they normally use Cash App. He said if he couldn't do Venmo, again he would bring the check by personally. He didn't. I told him that if we didn't receive a refund by 6PM I would be filing a complaint with the Better Business Bureau. It's been 50 days since Russ was paid in full up front and the job was never completed. 5 appointments were missed. And every time he said he processed a refund, he lied. He also mysteriously switches between being Russ and being Rolando. Check the Google review for screenshots of the many empty promises. Do not trust this company! read more