Horrible front desk staff. Super lazy. At 3pm they are…read moretrying to push people to their competitor Novant down the street so there is no risk they have to work one second past 5pm.

Beyond frustrating. New to the area and went in for a physical in July because I was struggling…read morewith fatigue and joint pain, and also needed to have a long-time Rx refilled. -East Lincoln Primary filed the appointment with our insurance incorrectly, and we are still dealing with getting the bill covered (8 months later). -They said they would call in the Rx with refills, and did not. When they did call in the Rx, they called it in with no refills. Each month it has taken multiple phone calls to get a new Rx, and they have never correctly added refills. Pharmacy says that their faxes remain unresponded to until I call then to alert them that the pharmacy is waiting for a reply. -When I recently called AGAIN about a refill, they said I would need another appointment. Made the appointment, confirmed it two days before, went into find that the PA-C had gone on maternity leave. They had forgotten to cancel the appointment. Had to make a new appointment a week later. -Because I would need another rx refill before the new appointment, they said they would call it in for me. They did not. -While dealing with the insurance mess this week, I realized that I could make an account online and view my medical records. I saw that they had never informed me that the July test results indicated that I had a thyroid disorder. It's been a long 8 months, and I could cry over the waste. Diagnoses had been entered into my chart, but they never told me. They have not done one single thing right.

Clearly, this office is not organized properly for scheduling. Don't go if you are expecting the…read morevisit to occur at the time you schedule it. My last experience was arriving early for an early AM visit, sitting for 25 minutes in an empty waiting room and then watching 4 new patients walk in and be taken in immediately. Why do doctor's offices not care about the user experience?

Love this practice. From the warm welcome of the front desk team (they even offer bottled water…read moreto you and your caretaker) to the care of Kenyon Draper and his team. Kenyon takes time to listen and dive deep into health. He asks questions and shows compassionate care. Love they have an urgent care just in case as well. They go the extra mile.

This is specific to the urgent care service…read more The experience in the office was great but the follow up has been awful. My son was seen Monday for possible strep. Sent off for a culture to confirm and as of today (Thursday) the results aren't back. I called Wednesday to check, nothing. I called Thursday at 8am to check again, still no results. I let them know he now has while blisters on his tonsils and isn't getting better. We need answers & a prescription called in regardless of the culture results. At 2pm I called back because I had not received a return call still. It's after 4pm and still no call. We have since gone to another urgent care and they called him in a strong antibiotic as it's a bacterial infection. I will never use this urgent care again. Doctor & all staff were extremely kind & timely but the after care has been unbelievably terrible.

Peak, and Britney are the best! She listens to you, even does house visits. I'm not a number to…read moreher. I'll never go back to 'system' care.

From the owner: We bring healthcare to you—our mobile concierge Family Medicine service makes house calls and…read moreoffers Telehealth appointments for your convenience. Don’t wish to have in home concierge, but desire to be seen in a medical office setting? No problem, we offer that as well renting a medical office location only as needed in Mooresville. Experience Integrative, Holistic, and Traditional medicine with a provider who’s accepting new patients, both members and non-members. Book today for personalized care where and when you need it!