I came in looking for a gaming chair for my area tammy helped me out made sure I got exactly what I…read moreneeded customer service is great!

Loved the service I got a Mor furniture yesterday. I was greeted by Tamara who helped me find what…read moreIm looking for. Her knowledge helped me decide on purchasing the pullout couch that I wanted. Id definitely come back and purchase again!

This was a terrible experience from the start. My funiture came weeks late and the the sectional…read morewas wrong. One dining chair was shorter than the rest and trying to get Rick David to respond is like pulling teeth. To top things off the replacement sectional has splinters and small rocks coming out of the cushions daily. Rick lead me on for 7 weeks to say the factory didn't consider wood coming out of the cushions a defect and he couldn't or should I say wouldn't return or exchange. Then claimed he did more than what was required. If doing more means not returning calls and not and providing customer service the I guess yeah. So now I have to file a claim in court and try to get my money back. You really get what you pay for.

Had the pleasure of working with Rick he made sure to meet my every needs with my purchase…read more Kept me updated through out the whole process and I couldn't be happier with my beautiful new couch that he and his crew also helped put together!! Will be doing further business with him in the near future.

9/8/24 We're still looking for our sofas/loving room set & cannot decide. Sandy's has a limited…read moreselection when it comes to color of fabrics. Manuel was very helpful & he spent quite a bit of time with us explaining all the different options & even showed us using the monitor in-store to assist reconfiguring the layout plus designs of the sectionals. He mentioned if we order a specific design that it'll take 6 weeks to deliver because it's made to order. This furniture store is located in a strip mall along Central Avenue with Subway, El Pollo Loco & other shops within walking distance. parking is in a shared lot. Given our choices & how attentive Manuel is, we will more than likely revisit when we've come to a decision about the style, color & configuration of sectional. We shall see

We bought our king memory foam mattress, metal base and loveseat recliner from William. He didn't…read morepressure us AT ALL. He came, answered our questions, gave us tips and I do then walked away. We really appreciated him for that. When we left, We didn't feel scammed or upsold at all. We really feel like we are the ones getting a great deal. He said items would be delivered in one week. We got a decent 2 our delivery window. We are so excited about our new items!! Tysm, William

Because all the stores in my area have closed, I decided to take a drive to take my mom out for…read moreMother's Day. My gosh, this store did not disappoint and is huge, like the other locations I used to visit. The store is full of a variety of home goods for your bedroom, kitchen, living room, and backyard. Prices are really good and not too expensive, which is a plus when everything is increasing. The quality of the goods is also great, and they even have well-known brands like Oxo, which is one of my favorites. The cashier was also extremely nice and friendly. We had a conversation with her, and she was great with my mom. When I am in the area, I will def make another stop or just take the drive to get the newest addition to my house.

This location was fully stocked and had a lot of nice home items. I needed a picture and found…read moremany items that match my color scheme. Huge variety of home products everything you can name. Beyond the great prices, the service was superb. Easy parking and the store had a enough employees working the register and was available to assist you if needed.

Fancy and pricy ...gorgeous store ...very neutral colors ..very high quality ...not my taste ..so…read moreall I bought was a small Knick knack ...great location though..parking convenient too.

Should of posted this in July…read more I bought a lot of furniture today... Irma from home design helped me... she took the dimensions I gave her of my area.... and then she plugged those in to her computer... we picked the furniture I liked and she set up the room on the screen....we could see what would fit & what wouldn't ... I got lucky half of what I wanted was in stock and on sale.. it's ready for delivery.... The other pieces must be made to order....Those items won't be ready until end of August first of September.... I got a sofa sleeper... a loveseat ... 2 medium swivel chairs and one arm chair.... Still need area rugs... and maybe a new TV console.... It's been 12 yrs since I've ordered so much furniture at once... excited to see the finished room.... I would make an appointment with the design team before you go... that way they are ready for you.... Parking at Victory Gardens is very scarce so go early....

Came here yesterday looking for bedroom furniture! This place was huge. Tons of selections but…read moreunfortunately didn't find a bedroom furniture I was hoping for! Looking for something that was all matching from bed frame, dresser, chest & maybe a nightstand. The bed frame was usually missing out of the ones I did like. They were a little on the pricier end too. So deciding to go another route. But I do want to applaud Arnold C, he was super helpful & nice, lead me through the whole process & the gave me space to look through sections on my own so loved that they don't tail you there haha didn't feel any pressure whatsoever. Arnold was great to work with! So if you come here looking for something ask for Arnold C. ! He's the best (:

Great selection of all types of furnitures and home goods…read more Amazing customer service and excellent sales rep It's like a candy store but for furnitures

I spoke to this woman for about fifteen minutes on the phone about specific furniture I wanted and…read morenot once did she say they are no longer at the location listed. So my wife and I drove thirty minutes looking for this place just to call her to find out they "are in between locations " with no particular place in mind. So really not in business as far as I'm concerned. After reading your response I believe you miss the point. If you would have been honest and upfront then my wife and I would not have wasted over an hour driving round trip to a nonexistent store.

I purchased my bed and mattress from this company about a month ago. I was on the market for a new…read morebed and had already had something on hold elsewhere but it wasn't exactly what I wanted...just a good deal (or so I thought). I kept doing some research and found Joel Jones on yelp and read the reviews--low and behold this place is literally right down the street from my house! I went in and I explained to Joel what I wanted, she pulled out a catalog and pointed out some pieces that she thought I'd be interested and and I was immediately sold! I was even more sold when she told me the price! I sat on it for about a week and the following week went back and placed my order and paid cash in full. Now here's why I gave 4 stars not 5. I was quoted 2 weeks and that id receive a call to be kept in the loop, well a week had passed and I heard nothing so I paid them a visit..I was told I'd get another call (never got the first one)..never for the second one either so then I called and was told that due to the holiday (thanksgiving) it might be slowed down..another week went by and when I called I got different info..long story short there was a lot of miscommunication and lack of communication and I eventually paid them another visit and days later got a call saying my items were ready (mind you the manufacturer warehouse was only an hour away so I don't know why it took so long). Overall my bed was installed and I am completely in love! Best purchase I've made all year! I am in love with my Queen bed! The mattress is amazing and the bed accents my decor perfectly! Despite the lack of communication I will definitely be purchasing from Joel Jones again! you can't be this price and quality!

Shout out to Longinos Aquino and his dedicated staff of sales associates. Woody was amazing and…read morefacilitated my recent purchase after a major fiasco with the neighboring, "elite in their minds" Mathis furniture, less than a mile away. Mr. Acquino stood above the rest of the managers I recently dealt with to secure a nice pantry / china for my entry way area. Thanks to the mismanagement of Mathis senior manager Josh, I ended up at Jerome's....again! I always find what I need right in my back yard. No need to wander off to uncharted territories for a great piece and bargain price. You don't need fancy, in-house cafe's or restaurants to gain loyal clientele. The best way to earn loyal clients is to give the customer what they want. There is always a work around to any problem. You can't just belly up like Josh the senior manager at Mathis Rancho Cucamonga trying to satisfy a customer. Follow Mr. Aquino's model and listen first, then take appropriate action. Easy model to follow. Thank You Mr. Aquino to you and your team for becoming my to go furniture store here in Rancho Cucamonga. Lead by example and keep a customer for life. Charles Navarro, Jr., MSgt, USAF (Retired) Desert Shield / Desert Storm Veteran Rancho Cucamonga, California

We had a good experience when we purchased our chairs and sofa. Our salesperson was patient,…read moreknowledgeable, and someone we felt we could trust with our purchase. He provided us with a grand total that, according to him, included tax, the 4‑year extended warranty, and the delivery fee. Both my wife and I agreed to the final amount, believing everything was accurate and transparent. However, once we got home and reviewed the invoice more carefully, we realized we had been charged $400 in setup and delivery fees plus $499 for the extended warranty--an additional $900 on top of what we were told. That was our mistake for trusting the information we were given without double‑checking the breakdown at the time. We were fine with the extended warranty because the salesperson told us that after four years, if we didn't use it, we would receive 100% store credit. However, if he had also told us there was going to be a $400 setup and delivery fee, I would have passed on the purchase entirely. The salesperson was not fully transparent and should have provided a clear, step‑by‑step breakdown of all charges on our bill. Unfortunately, we trusted what we were told at the moment. As seniors, we feel we were taken advantage of, and that's very disappointing.