Great care Dr Tony Rowden was awesome he talked and…read moreexplained everything to me! The medical assistant was very quick and thorough. I called 40 min after they closed, the pharmacy was closed and thank goodness Suzy answered and found a pharmacy open so I could get my scripts to feel better quicker A+ Thank you all Sandy

I should've established care with a pcp however at the time I did not. What started as a few small…read morespots on my body ended up taking ahold of my entire face, scalp and upper body. The NP I had seen there on multiple occasions kept wanting to "guess diagnosis" me. Instead of ordering lab work for a culture. The infection got so bad I lost most of my hair and had to walk around in a headscarf just to hide my melting skin. Finally after 6 long months of being misdiagnosed with their NP I was referred to a dermatologist. It was then I was told I had a staph infection that turned into SSS Staph Scalding Syndrome. I was allergic to the staph so it was literally melting my hair, face and upper body away. I was placed on oral antibiotics for 3 months and if that didn't take I was to be placed under an IV antibiotic drip. Thankfully the oral antibiotics worked but it nearly depleted my immune system causing a whole new chain of events to occur. These NP's KRMC has produced for this facility will unalive you. This place is an absolute joke. If you experience such atrocities and just blatant malpractice contact your insurance company and make a grievance report against these sketchy providers. It's about time these providers that don't care that are intentionally hurting us to be relieved of their duties. I now have scars all over my face and body reminding me of this horrid NP that tried to unalive me there.

The front reception area very inviting Nurses and Doctors…read morequick and efficient In and out quickly

Wow. I was denied an IV, denied medication after nothing was working. Simply told to go to the ER…read more By far Worst care I've received. The Nurse Practitioner, Rose Bard-Jensen, does not care to make you feel better, please go else where.

This place is okay I'm sure my medical records were switched my last experience was not so good but…read morethank you

I was a client of Deborah Emarine for over a year. While I initially found her to be a kind…read moretherapist, I ultimately had a deeply concerning experience regarding safety and ethics. I requested a reasonable administrative accommodation to ensure I was not scheduled on the same day as another client with whom I share severe, documented trauma triggers and a history of bullying. Despite knowing my diagnosis of Complex PTSD (C-PTSD), she refused to accommodate this request or ensure our appointments wouldn't overlap on the same days. Ensuring a client feels physically and emotionally safe should be a primary ethical responsibility of any Licensed Clinical Social Worker (LCSW). Refusing a basic scheduling precaution to protect a client dealing with severe trauma fell far short of that standard. I cannot recommend her services to anyone seeking a truly trauma-informed provider.

Please do not go here…read more Husband had a 1 inch splinter in the palm of his hand and they were gonna not try to get it out. They were gonna send him home. Took my son here for ear pain. They gave him antibiotics. He took the full dose did not help. It got worse took him back and told me he had something totally different and paid $200 for this kind of treatment. Please do not go here. It's not safe.

Worst place in Havasu to go to for urgent care! Staff is great, Dr. is awful. Isn't good at…read morediagnosing, lazy attitude and then just throws out some random diagnosis that isn't even remotely related to symptoms. Went to the ER 2 days later they figured out the problem , staff and nurse practitioner were wonderful. Problem solved.

The American urgent care always gets me in and I can get blood at the facility and x rays. The…read moredoctor is amazing. He moved locations so I then moved locations. I highly recommend this facility. It's very clean.

I genuinely cannot believe this place is operating as a PROFESSIONAL MEDICAL OFFICE…read more I just moved to the area, found this clinic through my insurance, and went in for my first appointment. I can confidently say there will NEVER be a second. Let's start with the receptionist--who I later overheard telling another patient that she is apparently THE MANAGER. That information actually made the entire experience even more disturbing. She was loud, unprofessional, speaking across the office like she was hanging out on a street corner, and casually dropping the F-word while patients were sitting there listening. Zero professionalism. Zero discretion. Zero awareness of her surroundings. Then she called me back to take my blood pressure. GOOD. LORD. The second I was confined in that little exam room with her, the smell hit me. This wasn't a tiny hint of body odor that you politely ignore. This was a HEAVY, stale, musty, haven't-seen-soap-today smell that filled the space. I was sitting there wondering how I'm at a MEDICAL FACILITY concerned about whether the equipment is sanitized when the person touching patients smells like basic hygiene wasn't on today's agenda. I don't expect the Ritz-Carlton. I don't expect perfume. I don't care what anyone looks like. But if your JOB requires you to stand inches away from patients, PLEASE SHOWER BEFORE YOUR SHIFT. Soap, water and deodorant should not be considered advanced medical technology. And then I overheard that she's the MANAGER?! That nearly took me out. If this is management, who exactly is enforcing standards? HER? She's supposed to be the example for the rest of the staff while loudly using profanity in front of patients and walking people into tiny rooms smelling like a damp laundry hamper that's been forgotten for a week? Absolutely not. The provider was at least pleasant, but even that portion of the appointment didn't inspire much confidence. She repeatedly had to leave the room to ask questions and then come back. The entire appointment felt rushed, disorganized and amateurish. I was told I needed a specialist referral. At checkout they had absolutely NO difficulty taking my payment and telling me I was done. Funny how that part of the operation runs efficiently. I left and realized nobody had given me any referral information. So I called. FIFTEEN MINUTES ON HOLD. Someone finally answered. I explained what happened. BACK ON HOLD. Eventually I was told someone would call me back. Three days later, I'm apparently still waiting for this mythical phone call. So, to recap: profanity in the waiting area, an unbelievably uncomfortable hygiene situation, chaotic service, a provider repeatedly leaving to ask questions, no referral information, 15+ minutes on hold, and absolutely no promised callback. But my payment? Oh, THAT they managed flawlessly. The most unbelievable part remains discovering that the person setting this spectacular standard of professionalism is supposedly THE MANAGER. If the manager is the example everyone else is expected to follow, this office doesn't need a suggestion box. It needs an intervention. One visit was more than enough. I will be contacting my insurance company and finding another provider immediately. I wouldn't voluntarily return to this office if they validated my parking, refunded my copay, AND handed me a complimentary bar of soap on the way in.

I was treated by Dr. Butler while visiting Needles, CA after becoming dehydrated, and I'm so…read moregrateful for the care I received. He was kind, upbeat, and attentive, making a stressful situation much easier. I also shared my concerns about being pre-diabetic, and he took the time to give me helpful tools and guidance to address it. I'm now on a weight loss journey and already feeling healthier, and I truly appreciate his support. If you ever need care in this area, you'll be in very good hands with Dr. Butler.

Worst ER the country.. THEY WILL KILL YOU.. go elsewhere with real DRs .. went to the Needles ER…read moreexpecting emergency medical care, and it was told they had 3 patients and were at max capacity .. Drs are all bottom of the barrel other wise they wouldn't be in Needles.. I have seen the ER DR's high on drugs.. When I arrived, there were only a couple of people in the waiting room. Before I was ever registered or asked about my symptoms, the receptionist, Holly, told me she was too busy because of other patients and an ambulance. I was told I could either wait until she had time to check me in like in 3 hours or go somewhere else. it was dead only 3 patient. I was never registered, never triaged, and never evaluated by a nurse or doctor. When I later tried to make a complaint, I was told there was no supervisor available who could address my concerns. I left and drove to another emergency room, where I received treatment. Looking back, I'm grateful I made that decision. If my experience is any indication, I would strongly encourage anyone with a serious medical concern to consider driving the extra distance to another emergency department if it's safe to do so. I have filed formal complaints with the hospital and the California Department of Public Health because I believe what happened deserves a full investigation.

Each time I've been to this CareNow, Kia at the front desk and Lesley in the back provide…read moreexceptional customer service, kindness, and compassion. Lesley goes out of his way to advocate for patients and his attention to detail and his absolute professionalism are second to none! I enjoy going to this location because I always know that I will be greeted with a smile and my needs will be taken care of quickly, efficiently, and I feel respected. Thank you all!

Not super knowledgeable about anything I had to say about my condition. Made me do a vaginal self…read moreswab. Haven't heard back if I have a yeast infection or not. Haven't heard back if I have a UTI or not. They tell me lab results take 3 to 5 business days! BULL SHIT they don't! Maybe 24 to 48 hours. I don't know if they used Quest diagnostics or Lab Corp to process them. Who knows what in the F*** is wrong with me??? Apparently they don't! Girl at the front desk is very rude. Bad attitude because she had to work on a weekend or something. Good Lardy! You want people to Come get fixed up, then do your damn jobs!

Awesome Doctors and nurses, they were all exceptional. From check-in to seeing doctor was no time…read moreat all. Waiting room time was maybe 15 minutes. I would highly recommend this ER.

id give them zero stars if i could ....... no one ever answers the phone in records dept and they…read moredont send the results back to drs on their own ever or upload them to their system for your dr to pull them .... ive had to cancel several drs apts for the results now because they are not sending the results to drs even after multiple requests by dr office or me the patient ..... left a mssg for them and their boss still no call back this is a regular occurrence i will go to another hospital from now on for tests and all other services

Tomorrow is my appointment to remove a tumor from my colon…read more What happened to my pre-op instructions & bowl prep??? I can't get any one to answer this question! That's pitiful!

This Institute of medicine is actually scary. Nobody knows what they're doing and they have no…read moreexperience. After their job, you can't phone call in because of nobody answers the phone. They don't send medication over. They don't do priorities agents eat a real shit ball over there