My Experience With Systemic Racism at KRMC Urgent Care…read more While visiting Kingman, Arizona, I went to KRMC Urgent Care because I was very sick. I was experiencing severe throat pain, difficulty swallowing, symptoms of tonsillitis, and stomach pain. I clearly told the receptionist multiple times that I was there for tonsillitis and stomach issues. However, my visit was entered incorrectly as "personal." Because of that, staff later assumed I was there for STD testing. When the nurse called me back, the first thing she said was that my visit was for an STD. I immediately corrected her and explained that I never said that. I specifically said "tonsillitis" more than once. I felt stereotyped and judged instead of listened to. The nurse even stated that people who are nervous to say "STD" often say "personal," even though I never used the word "personal" at all. I also waited an unusually long time while many other patients who arrived after me were taken before me. During my visit, I felt dismissed and talked over by the nurse practitioner. I was unable to fully explain my symptoms before being interrupted. When I explained that both my throat and stomach were hurting, I was told I had to "pick one issue," despite the fact that both symptoms were affecting my health. I left feeling unheard, disrespected, and not properly treated. The medication prescribed did not help, and I later had to seek care from another doctor, causing me additional stress and financial burden. As a Black gay man, this experience deeply affected me. I have lived in many places, including Florida, Toronto, and Germany, and I have never before felt this level of discomfort and dismissal while seeking medical care. I understand the difference between normal medical delays and being treated differently. This experience made me feel unwelcome and devalued. When I later contacted a supervisor to report my concerns, I did not feel listened to or supported. Instead of hearing my experience and addressing my concerns seriously, I felt the staff and clinic were immediately defended without investigation. I believe every patient deserves to be treated with dignity, respect, and professionalism regardless of race, sexual orientation, or background. My purpose in sharing this experience is to speak honestly about how I was treated and to encourage better communication, accountability, and patient care for others in the future.

Coming back to Kingman you realize healthcare services available are so far below national…read morestandards. We need an urgent care that has actual scheduling so you aren't sitting in a room with 30 other sick people. Came in early and SO SLOW. Plan to spend at least 2 hrs in the lobby waiting.

The front reception area very inviting Nurses and Doctors…read morequick and efficient In and out quickly

Visited after a fall. Everyone here from the receptionist to the Doctor were just so pleasant. I…read morewas treated quickly professionally and information was given clearly. The Nurse and Doctor were both extremely kind when cared for my broken wrist. I just could not have been treated better. It was by far one of the best experiences I have had with medical in Bullhead City.

Tha one disappointing thing I see i s while visiting my Mother on the third floor is the rooms are…read moredirty, the walls are all banged up in need of paint bad, trash on the floor. How can the continue for so long without remodeling or updating.

This place is okay I'm sure my medical records were switched my last experience was not so good but…read morethank you

I needed to be seen so made an appointment the night before and came in early. I filled out most of…read morethe paperwork so check in was fast. Making an appointment is the way to go if you can. I was seen promptly and had questions answered and prescription was sent to my pharmacy. Easy peasy.

This Truecare should be renamed TruelyDontCare. Would leave 0 stars if possible. My Wife checked in…read morelast week with a bad cough. We are from out of town and they would not take our insurance. Which was not a problem with us. We paid the $350 for the visit. This was $350 without even seeing a real Dr. Nurse came took her vitals. Then another nurse or PA came and diagnosed my wife with allergies as this nurse stated we were a dust bowl and allergies are very common. My wife stated it was NOT allergies. No comments for the nurse. We were then shuffled off to CVS to pick up some scripts for allergies. My wife had no relief with the allergy meds. We came home 2 days later and went to our family Dr. My wife was test and diagnosed with the flu and given the proper medication. Our trip to Truecare was a total waste of time and money.

The American urgent care always gets me in and I can get blood at the facility and x rays. The…read moredoctor is amazing. He moved locations so I then moved locations. I highly recommend this facility. It's very clean.

BEWARE OF THIS PLACE!!! I had to have an ultra sound done and the main Dr. Francisco Corpuz called…read moreme and told mee technical did the wrong type of ultra sound. Next day I had to pay $35 for the wrong results. Today they call me and tell me I owe over $1000 for the ultra sound. They never told me the cost of the tests or anything. Out of pocket without insurance this test is $200 if that. This location is charging me over 5x the amount to my insurance. This place is a waste of time and you will be ripped off. Make sure you go somewhere else. So now I still need to go find another dr and pay all over. If you value you helth go somewhere else. They only care about how much money they can take from your insurance company. Do yourself a favor and find another Dr.

I was treated by Dr. Butler while visiting Needles, CA after becoming dehydrated, and I'm so…read moregrateful for the care I received. He was kind, upbeat, and attentive, making a stressful situation much easier. I also shared my concerns about being pre-diabetic, and he took the time to give me helpful tools and guidance to address it. I'm now on a weight loss journey and already feeling healthier, and I truly appreciate his support. If you ever need care in this area, you'll be in very good hands with Dr. Butler.

Worst ER the country.. THEY WILL KILL YOU.. go elsewhere with real DRs .. went to the Needles ER…read moreexpecting emergency medical care, and it was told they had 3 patients and were at max capacity .. Drs are all bottom of the barrel other wise they wouldn't be in Needles.. I have seen the ER DR's high on drugs.. When I arrived, there were only a couple of people in the waiting room. Before I was ever registered or asked about my symptoms, the receptionist, Holly, told me she was too busy because of other patients and an ambulance. I was told I could either wait until she had time to check me in like in 3 hours or go somewhere else. it was dead only 3 patient. I was never registered, never triaged, and never evaluated by a nurse or doctor. When I later tried to make a complaint, I was told there was no supervisor available who could address my concerns. I left and drove to another emergency room, where I received treatment. Looking back, I'm grateful I made that decision. If my experience is any indication, I would strongly encourage anyone with a serious medical concern to consider driving the extra distance to another emergency department if it's safe to do so. I have filed formal complaints with the hospital and the California Department of Public Health because I believe what happened deserves a full investigation.

Each time I've been to this CareNow, Kia at the front desk and Lesley in the back provide…read moreexceptional customer service, kindness, and compassion. Lesley goes out of his way to advocate for patients and his attention to detail and his absolute professionalism are second to none! I enjoy going to this location because I always know that I will be greeted with a smile and my needs will be taken care of quickly, efficiently, and I feel respected. Thank you all!

0 stars like a whole waste of space I called they told me what to bring I go up there to get my…read morefoot checked if it's broken they say the doctor just left who do X-ray mind you I seen a women in there with her foot on her husband like she had the same issue but she got her service but why waste my time on the phone never said what time he leave it's not 24hr urgent care more like a limited time urgent care I js wanted to see if my foot was ok to work on‍

Beware of Dr. Badery. My nickname for him is "Dr. Death"…read more Do a Google search to learn more about him. My sister was admitted to Western Arizona Regional Medical Center (WARM) on or about Nov. 1st, 2025. Her hemoglobin was extremely low and she needed two units of blood. I don't know what else they found, but she was there for about 2 weeks. Her primary physician was Dr. Badery. We are trying to get specific details of her treatment, but we have not yet obtained copies of her medical records. She was released after that first stay with an antibiotic IV bag. About a week later she was vomiting "black stuff" (most likely dried blood) and was again took an ambulance to Western Arizona Regional Medical Center. She was again treated by Dr. Badery. This time they found an upper GI bleed which probably explains the low hemoglobin, but I don't know that for sure. Question - Did she develop that bleed in the week after being discharged, or did they discharge her with abdominal bleeding? I travelled out there to be with her on Dec. 8th. When I arrived she was unable to raise her hand to her mouth to feed herself, she could not sit up without help, nor could she stand without help. Shortly after I arrived a social worker stopped by to see her. I was told that "medically she is just fine", and that they were transferring her to a rehab center. The social worker asked her if she remembered her and my sister said that the social worker was her daughter, of course that was not true. She asked her if she knew what day of the week it was and my sister didn't know. Then she pulled out a piece of paper and asked my sister to sign it. My sister was not physically able to sign her name, and she was certainly not mentally able to direct her own care, but that is what this social worker asked her to do. I followed this social worker out into the hallway to talk to her, but she didn't want to talk to me. I asked questions, but she interrupted by talking over me. She wouldn't look at me and she kept glancing at her watch. Finally, she just walked away. I asked to talk to her doctor, and after 30-40 minutes someone came in, put her in a wheelchair, pushed her out the front door and into a van to transfer her to the rehab center. I was told that the doctor was too busy to talk to me. Once they put her in the van, I had no choice but to leave and follow that van to the rehab center. That was on Monday afternoon. On Wednesday afternoon the doctor at the rehab center said that they had not been able to stabilize her blood sugar the whole time that she had been there. They transferred her by ambulance to the emergency department at Western Arizona Regional Medical Center. Obviously, she was not "medically just fine" when the discharged her. Thanks Dr. Death. She was in the emergency department overnight and they transferred her to ICU on Thursday. It is important for me to mention that nursing staff in the ICU was fantastic. In fact, most of the nurses throughout the entire hospital were just great. Not so much for the hospital itself. Not so much for her "doctor", and certainly not so much for that awful social worker. Her condition continued to decline while she was in the ICU. By Saturday she was too far gone to survive, and we moved her to in-hospital hospice. Again, the ICU nurses were fantastic. We lost her at 3:00pm on Sunday, December 14. I would like to add a few comments about the facilities at Western Arizona Medical Center: They seldom answer the main number when you call. They haven't had a patient advocate for over a year and a half. There was a strong sewage smell in public restroom on the main floor of the hospital the whole time that I was there. The hospital is "clean", but not as clean as I expect from a hospital. There is peeling and/or stained and discolored paint in many areas of this hospital.

I want to give a hugmongas praise and appreciation to the entire ICU and Emergency Room for taking…read moresuch excellent care above and beyond the call of duty to my wife Angela Vasquez in ICU room 14. I know they have some divine help but they did their jobs flawlessly and I personally commend each and every one of them for a job well done.

Tomorrow is my appointment to remove a tumor from my colon…read more What happened to my pre-op instructions & bowl prep??? I can't get any one to answer this question! That's pitiful!

This Institute of medicine is actually scary. Nobody knows what they're doing and they have no…read moreexperience. After their job, you can't phone call in because of nobody answers the phone. They don't send medication over. They don't do priorities agents eat a real shit ball over there