My Experience With Systemic Racism at KRMC Urgent Care While visiting Kingman, Arizona, I went to KRMC Urgent Care because I was very sick. I was experiencing severe throat pain, difficulty swallowing, symptoms of tonsillitis, and stomach pain. I clearly told the receptionist multiple times that I was there for tonsillitis and stomach issues. However, my visit was entered incorrectly as "personal." Because of that, staff later assumed I was there for STD testing. When the nurse called me back, the first thing she said was that my visit was for an STD. I immediately corrected her and explained that I never said that. I specifically said "tonsillitis" more than once. I felt stereotyped and judged instead of listened to. The nurse even stated that people who are nervous to say "STD" often say "personal," even though I never used the word "personal" at all. I also waited an unusually long time while many other patients who arrived after me were taken before me. During my visit, I felt dismissed and talked over by the nurse practitioner. I was unable to fully explain my symptoms before being interrupted. When I explained that both my throat and stomach were hurting, I was told I had to "pick one issue," despite the fact that both symptoms were affecting my health. I left feeling unheard, disrespected, and not properly treated. The medication prescribed did not help, and I later had to seek care from another doctor, causing me additional stress and financial burden. As a Black gay man, this experience deeply affected me. I have lived in many places, including Florida, Toronto, and Germany, and I have never before felt this level of discomfort and dismissal while seeking medical care. I understand the difference between normal medical delays and being treated differently. This experience made me feel unwelcome and devalued. When I later contacted a supervisor to report my concerns, I did not feel listened to or supported. Instead of hearing my experience and addressing my concerns seriously, I felt the staff and clinic were immediately defended without investigation. I believe every patient deserves to be treated with dignity, respect, and professionalism regardless of race, sexual orientation, or background. My purpose in sharing this experience is to speak honestly about how I was treated and to encourage better communication, accountability, and patient care for others in the future. read more

Coming back to Kingman you realize healthcare services available are so far below national standards. We need an urgent care that has actual scheduling so you aren't sitting in a room with 30 other sick people. Came in early and SO SLOW. Plan to spend at least 2 hrs in the lobby waiting. read more

I'll start this by saying that I did not want to come here but had an accident on a off-road vehicle so had to come and get x-rays. Check in process was straightforward and easy. The gal at the front desk was warm and helpful. I sat in the waiting room for approximately 30 seconds and someone came into get me, everyone from the front desk to the discharge nurse was absolutely professional, helpful, so caring. For being in a lot of pain, they all did their best to minimize it and help take care of me quickly and efficiently from our nurse Brie ann to the x-ray tech to all the docs and pros. God bless them for the shot of morphine they gave me for the pain. It was the best possible experience that I could have for such a shitty situation. I highly recommend KRMC as their staff is top-notch. read more

I've always had good experiences at KRMC but not today. I went to KRMC Urgent Care. Got assigned Steven Damron - a nurse practitioner. Appointment started off OK but when my wife asked a question Steven got extremely rude. Something about "don't ask me questions now you won't hear the answer because you not even listening. What the heck? KRMC needs to send Steven out for some additional training on how to treat patients professionally and with respect. What would ever make him think talking to a 69 year old woman that way was OK? I would think if he feels comfortable talking this way to patients that this behavior has been tolerated for quite a while, the question is why? read more

If I could give this hospital a zero star rating I would. This was my first time experiencing birth and being a mother, and I had absolutely no idea what I was doing. My birthing experience itself was amazing, and the staff assigned to me at that time were the sweetest. I gave birth shortly after turning 22 and was committed from the beginning to breastfeeding exclusively. After giving birth, I was allowed to go home after three days, but two days later I got a phone call letting me know my baby had developed jaundice and needed to be readmitted for treatment under the UV lights. Once we arrived, things started off fine. I asked questions and got answers. I fully understand that my baby was the patient and I wasn't, but I was only five days postpartum with severe vaginal trauma, lots of swelling, and over 100 stitches. I asked for basic postpartum care supplies like witch hazel pads and Dermaplast spray, and was denied. They told me they could only give me an ice pack and a couple of mesh boy shorts since I was no longer the patient. I was in so much discomfort and felt like I didn't matter. I was already upset when I met the nurse assigned to my baby, and unfortunately, she made things even worse. She told me my son needed the UV light for his bilirubin levels and went over his care plan. Then she weighed him and said his weight had dropped. She said she and the pediatrician agreed they would start weighing him after every feed and watch his growth closely. Of course I was concerned and wanted him healthy, but she didn't stop there. She sat down and told me directly, "There's a possibility he can starve and..." I asked, "Starve and what exactly?" and she said, "Starve and die." I was shocked. I had been feeding my baby every two hours and producing more than enough milk -- 16 ounces every two hours -- and my baby was never showing signs of hunger. He was calm, alert, and satisfied. I was exhausted, healing, and trying my best, and being told I was starving my child broke me. The nurse pushed for formula. I politely declined and said I was breastfeeding, but she insisted. She said, "Please think about what's best for your baby. It's your decision, not your mom's or anyone else's. You have to do what's right for him." I felt completely manipulated. I was crying and still trying to stay polite, but then she came back into the room with a bottle of formula, placed it beside me, and said again, "Please read the ingredients and do what's best for your baby." There is so much more to this story but yelp limits the amount you can write. I'm disappointed in this hospital, and specifically the staff member Nicole who made me u comfortable. I was in emotional distress and ended up going to therapy because of this situation. You can't treat moms like this. It's wrong. Do better. read more

Great care Dr Tony Rowden was awesome he talked and explained everything to me! The medical assistant was very quick and thorough. I called 40 min after they closed, the pharmacy was closed and thank goodness Suzy answered and found a pharmacy open so I could get my scripts to feel better quicker A+ Thank you all Sandy read more

This has to be the worst health care provider I have ever seen. My mom is really sick so I drove her here because a friend of hers told her to. Its been 3 hours... She cant hardly walk... still no doctor will see her. Im really worried but there is zero compassion from the staff here. Hope they read this while we are still here. read more

Excellent customer recognition for this first time patient. Smooth, timely and processional attitudes, ethics and smiles... nice job KRMC

I went here with my husband for I had a bad UTI. I was having urgency, frequent wetting of my undies. I was having pain in my lower abdominal area and low back in my kidney area. My low back was hurting so bad that I couldn't stand up straight and was using my cane. It also was burning whenever I peed. This was my 1st visit to this Urgent Care, and will be my last. I saw Steven Damron, he was not an M.D. I'm not sure if he was a nurse practitioner or what. He didnt have on scrubs or jacket,nor a name tag and he was vert young.He was dressed in plain street clothes. He insisted that my urine test was negative, but prior to coming there I taken an at home UTI test that was POSITIVE. I've gotten UTI's off and on all my life. Sometimes the urine test will show negative but when my doctor would do a blood test it would always show positive. I requested this be done. He refused me and said he'd send my urine in to the lab. A lot of good that will do. HE REFUSED to give me any antibiotics and asked me if I pulled my back. I told him no not that I can think of. The only thing i could think of was I had pushed my little dog over on my bed. Steven, kept insisting, that i pulled my back. He liked playing guessing games with my diagnosis. and what he though I had. I know what my back feels like if I had pulled it. Nor would i have all these other UTI signs. Even after I told him the next stage woould be that I would start peeing blood. I also have had an CKD for many years, and I felt this UTI was now in my kidneys. This guy liked playing games with my diagnosis, percribing muscle relaxers instead. Then he only gave me muscle relaxers of only 5mg . The normal dose even on that should have been 10mg. I worked in medical for over 30 years so I am very knowledgeable and was very unhappy when I left. I called the urgent care on Sunday since noone called me back about my lab results like they said they would. I was put on hold forever. Finially, the girl came back and said the results were negative. I really think they mixed up my urine sample with the another person's urine that was already in there indide their metal box on the wall, or they never sent it out at all. Monday, I saw another doctor and I showed positive on their UTI test, after suffering all weekend in really bad pain. I was given the antibiotics I needed plus pain pills. I've never had this happen at an urgent care before. Where I am refused antibiotics nor offer to retest my urine. I think they need to refund my $20. Copay. I'm an older woman and had been treated patients for over 30 years. DON'T GO HERE people they don't remove their urine samples in a timely manner from the restroom metal boxes, and are mixing them up. Nor do they follow up on lab work they send out.They also like to play games with people's diagnosis. For being a nice clean looking clinic they suck, plus they should have a well side and sick side for people, instead of just sitting everywhere and touching everything. Poor structure and organization in my opinion. read more

I went to to KRMC urgent care on 2-3-2025 due to an eye infection and a cough and I was told by the receptionist that I would only been seen for 1 thing so pick. I was under the impression that if you went to Urgent care that you would be seen and treated for what was bothering you. I told her I wanted to be seen for my eye ( my eye looked like someone had punched me and had a bunch of goop). Well the prescribed eye drops I am almost done with the eye drops and the swelling has gone down but I still have an infection as there is still goop coming out, and I still have this cough . Needless to say I will not be going back there again. read more

KRMC fired a great Orthopedic Surgeon instead of addressing the real problem. Hospital administrators (and some nurses) treat physicians like they're disposable. it's like firing a pilot who complains about fueling safety or missing equipment. Another Orthopedic Surgeon was killed and we treated ours like trash. Come on KRMC. Respect our physicians. https://frontpagenewspaper.com/2023/07/tennessee-surgeon-shot-and-killed-by-patient/?utm_source=rm&utm_medium=email&utm_campaign=em read more

DO NOT GO HERE!! Worst health care provider I have ever encountered in my entire life. The receptionist is so unprofessional with no compassion for patients. She was rude and annoying to say the least! She said, Well, you came at the wrong time...there is a wait because you came in during lunchtime and the doctors have to take their lunch! What a thing to say to patients that have urgent medical issues, and in a lot of pain! Absolutely ridiculous! I am still waiting for over two hours for a X-Ray after falling off a ladder!! Finally got a X-Ray, NOW they have to send it to KRMC so a doctor can read the X-ray and it should take a hour or so... OR So?? I am in so much pain and they couldn't care less! DO NOT USE THIS URGENT CARE read more

Worst healthcare practitioners in the state at KRMC Urgent care they will do anything they can to send you home without having to do their jobs. "CDC States I can't do this or I could lose my job". You are not helping people you should lose your job read more

Cant say enough good about KRMC urgent care....great office folks and very good care, fast and efficient and affordable for us without insurance at the moment...Will definitely return if ever need too..... read more

Was here about two weeks ago for a bladder infection and was treated and released. Fast, courteous, and professional.

Waited two plus hours to be seen. Staff was ok at best. Slow moving office. Problems don't really get addressed. Probably still going to have to see the primary who's is booked out 3 weeks. KRMC is the absolute worst hospital ever. They are poorly run and don't really care about patients. They are definitely money driven. If you need anything involving a specialist do yourself a favor and go to flagstaff. Too many horror stories of the care given here at KRMC. The only good experience was at the out patient lab. Friendly and got me in and out. read more

Was traveling through the area when I woke up with a bad bladder infection. I ended up here since they're open on weekends and I am very happy with my care. Everyone from the front desk staff to the nurses to the doctor were extremely nice and thorough. I was so relieved to find such an awesome place during my trip. Highly recommend! read more

Wow the service there is outstanding. Everyone is wonderful and wanting to help. I bought my wife in for a injured foot . They are all professional thank you for your service.. read more

received great care even though they were slammed! they were thorough, caring, and efficient. thank you for giving us an alternative to the e.r. for non life threatening conditions! read more

Feb 22, 2021. Haven't been feeling well for about a week. Decided to stop by Urgent Care to see if they can help me. The service was great n the staff was very pleasant n understanding. Thank u to Susie, Jessica L.P.N., Nancy Dooling F.N.P. U put a smile on my face. Helping me feel better with my health issue. Cheryl O. read more

Went there yesterday with my mother. She had the flu and took her there last week. They sent her to ER because she has a bad heart. When I went yesterday it was because I had the same thing she had. The Dr said it was highly contagious. Both times Mom went she got antibiotics. Yesterday we saw 2 different Dr. I saw DeBore. He did no culture, never looked in my mouth, no temperature. He decided I have a viral infection. Not true, I have the same thing my Mom has, I got it from her. She gets more anti biotics and I get nothing. I can't sleep for coughing all night. I found some anti biotics that I had from getting a tooth pulled a couple of years ago. I had 6 pills. Started taking them yesterday when I got home and I only have 1 left. I need more to completely get rid of this crud. The urgent care said I have to come back in again. No way am I seeing the same Dr. What a complete waste of my time and money. I have company coming tonight and I can't be around them because now I am contagious. I have liked all the Dr there except this one Dr DeBore. Never seeing him again. I don't know why they couldn't just send a script to Walgreens, it's not like you can get high or addicted to a simple anti biotic. He said it would take 30 days to get rid of. Yes if I live that long from coughing. read more

I did get a call back from a deffent patient rep from krmc. She listen to my complaint and forwarded to her boss.

My first time visit there was great, a little wait but you get that at any medical office. I thought I had a urinary tract infection, he took a test say they only saw a little blood in it gave me antibiotics told me to take one today and then tomorrow also and if I was not seeing any improvement than I would go to the ER because I could be passing a stone. He called me at home the next day and asked if I was feeling better I say no he told me to stop the antibiotics and go to the ER which I did and was treated very well there also and I did have a kidney stone. Thank you were all amazing at this Urgent Care. read more

I was visiting out of state and got bitten by a dog finding myself here.The staff was so pleasant and great care was provided. I was in and out with meds and x ray within the hour. I couldn't have asked for anything more! You guys rock and provided a high quality of care! Thank you again! read more

dr deboer was extremely rude and had the worst bedside manner i have ever seen. He acted like i was making my problems up. I went in for extreme migraines and the nurse i saw was rude as well. Worst place i have ever been. I definitely will not be coming here again read more

Be prepared for a long wait . Just moved to kingman & can't see my primary for 3 months I am on prescription medications and urgent care is my only option . Frustrating that I need to take off a day from work only to get my medication . read more

PA Cooling took 15 seconds to say she couldn't help me. I have severe ear pain. She said I have psoriasis. Would not check for ear infection. I hope I will not be charged for this visit. read more

The staff was nice, the NP was so rude, and insensitive, literally waited 45 min to see her, she spent 30 seconds with me. Said she can't help me go to ER. Nancy needs to go back to school and learn some bedside manner. Hope she never has an ailment. read more

Dr Brown has the worst bedside manner I've ever seen! He literally ripped my Dad's bandage off & even after my Dad said he was hurting him, he did not soften up at all! read more

While I was on vacation from Maryland, I wasn't feeling well and visited KRMC Urgent Care Center. Unfortunately, I was diagnosed with strep. I can say that the staff from the front desk, to the Nurse Practitioner who treated me, were all extremely nice. Robert Cole, FNP was sensitive to my traveling situation and was very professional, while putting me at ease. He was not only concerned for my welfare, he was concerned that my friends with whom I was traveling took precautions to avoid catching strep. Hopefully the next time I am in Arizona I will not get sick, however, I would not hesitate to visit this Urgent Care Center again. read more

Would give zero stars if I could, filthy place, the nurses looked dirtier than the sick patients. I went here last year and they misdiagnosed me with strep throat when I had pneumonia. They didn't do a chest x-ray or anything just sent me out with a weak antibiotic that didn't fix the problem. It's now been a year and the pneumonia was mitigated but did not go away all year, I went in again today as the pneumonia has gotten worse and they finally did a chest x-ray which is what they should have done last year. They told me they couldn't read the x-ray so I would need to get a CAT scan, as soon as I said I was self pay they told me to leave and see my primary care. Unbelievably rude staff that did absolutely nothing for me, twice! All I need are antibiotics and they are trying to rip me off with my insurance, I don't think so honey I'm not paying a deductible and having my insurance go up for antibiotics, k, nice try. Update: downloaded the CVS app and scheduled a consultation with a doctor through their MinuteClinic. The doctor gave me a four minute phone consultation and prescribed the needed antibiotics, now I'm gonna go pick them up from CVS in an hour. The consultation was only $60 and I got the meds I needed in little to no time. I would never waste my time with KRMC again the people are rude they took three hours and did nothing for me. read more

Excellent healthcare. I could not get into my primary care doc and needed to be seen fast so I decided to give this urgent care place a try. They have moved fm Stockton Hill to 1726 E. Beverly Ave. there also seems to be a name revision as well to KRMC Urgent Care. I walked in and reception and services were fast and very friendly. Sandra, a Medical assistant did vitals and tests. She had great communication skills and was very efficient. I was then seen by Ann Garibaldi PA-C. Again another member of the staff friendly, professional and very knowledgable. Felt very well taken care of. Don't hesitate to use. Recommend them highly. read more

AMAZING! I took my sister there today. She had a pretty bad laceration on her arm. Candy, Suzette and Brian saved the day! So thoughtful and kind. Every single one of them. Took the very best care of my sister, I'm so thankful for them. Held her hand, talked to her with such care. Brian really made sure she was comfortable before going ahead with the stitches. They truly care about their patients and are passionate about what they do. Thank you so very much. read more

Everyone is super friendly. From the start Deborah was super friendly and answered all the quick questions. Sandy the MA was super nice and got everything ready for Brian. Brian was helpful and kind to me while I was sick, tired and unable to get into another office for over a month and a half. A+ read more

I ended up at this Urgent Care while traveling between Flagstaff and Las Vegas. I had to wait a while to be seen (it was a Sunday), but the office staff and the doctor who treated me were great. They were very professional in demeanor and took my medical symptoms seriously. read more

I just moved to Golden Valley and had to go to KRMC twice now and I had the best care there. From the front desk to the doctors. Compared to a Cali facility, well there is no comparison. The wait was short and the staff was great. Thank you KRMC read more

Horrible service. Was told I would have to wait 2 - 21/2 hours. Okay, but after an 1 1/2 hour wait was taken into an exam room and the nurse was very nice. He told us the nurse practitioner would be in soon. After waiting another 45 minutes I realized it got very quite so I went out looking to see what was going on. Turned out they all took their lunch break and just left me in the room without even the courtesy to inform me they were taking their lunch break. Again horrible way to treat people, or lack of treating people. read more

When my primary care office could not see me for several days for a painful bladder infection, I took their advice and went to this urgent care office. They handled me quickly and professionally. A few weeks later, I fell on my front walk and put my head into a stucco wall. Again, this office handled it so well. They took me right in. I was freaking out about all the blood, but Dr. Brown was so caring and calming as he stitched me up. They checked the stitches in 2 days and carefully and painlessly removed them in 9 days. EVERYONE there was just terrific. read more

Great place to go when your own GP can't see you sooner. I was initially a little hesitant to even go because the only reviews I could find were from a few years back and they were all terrible. But happy to say that this place has great medical professionals that care about their patients and provide wonderful customer/patient service. The PA that attended to me had a great bedside manner and listened to my concerns. The medical assistant that was assisting her made sure all my questions were answered before he signed me out. All in all a great experience and will be returning for any other urgent care needs. read more

My wife and I were in town for just a couple of days. Unfortunately I was already sick before the trip and my wife was getting sick. We also had our three dogs with us. Enough is enough. We went to Fastrax Urgent care without an appointment. The receptionist was very nice and professional as was the nurse and P.A. Rarely have I had health care as excellent as this. They did strep and flu tests, a breathing treatment and I was out of there in 45 minutes. Excellent experience. It's nice to see this level of expertise & professionalism in the health care industry. I wish they were near me @ home. read more