When my clothes dryer failed, I knew I wanted Hughes A&AC to do the repair because of previous…read moreexperience with them. But this time...I decided to also have them fix 3 other problems (bad switch on trash compactor, broken refrigerator door handle, and broken wheel carrier on bottom rack of dishwasher). I spoke to Tawanda and directed her to "order all parts I needed to fix all 4 appliances." Parts were all rec'd in short order and their repairman was dispatched. In less than an hour, ALL 4 ISSUES were back to being 100% useable to me! And best of all: the labor charge was MORE THAN REASONABLE! I highly recommend Hughes A&AC for appliance repairs.

Very friendly and great customer service. Convenient and a large selection…read more They also service appliances

We have been working with this company for years, however in recent years they have begun to act…read moreextremely shady. The final straw happened last week when they said our compressor was bad, they said it would cost $3600+ to get the outside unit replaced, it was only 7 years old and the heat still worked, we have a heat pump combo. The emergency heat didn't work either, it got cold that night after they left, and the tech made a special call to us at around 8pm to tell us to use e-heat, to no avail, it was cold that night. They replaced the whole outside unit and said our air filter was giving them bad readings, but the a/c would come on for a few minutes before shutting off. I cleaned the air filter, which was only minimally dirty. Still bad readings. They left and said they figured out the issue. The same thing happened when they left, the cool air would come on for a few minutes and start blowing warm air again. If you are reading this, and you know how to easily diagnose these issues, I'm sure you know what I am about to say. We did some research and figured out that the condensation drain was clogged the whole time. They didn't check the drain until AFTER we had given them their money. They replaced the drain and admitted that they should've checked that first, but never made it right with the cost, making a special visit to us from the owner's son, saying "he personally checked the compressor himself, and it was bad." Well, excuse is if we don't believe you, sir. But, you have your reward, you got your money, bravo. We will NEVER be using Ramirez again, and feel robbed, and I have been robbed at gunpoint before. This feels worse.

They did not fix the problem. They stepped thru our ceiling which can happen but they blamed by…read morehusband and said he did it. Came out again to install warranty part. Did not fix problem . $1500 and it still isn't working. My husband called. They hung up. I called they called me a F***ing b*****. Threatened suing me for harassment. 2 other companies have come for quotes. Both found regulator not hooked up, multiple leak, blue build up on the "new coil". They both said parts and labor are so bad they would need to rip it all out. Now before you say they just want work... One is a close friend from Houston who drove all the?way up. He said the work Rameriz did is awful.

We had Faithco give estimates on preparing a house to sell…read more There were some elements of their estimate that were reasonable here are the parts that were not. A toilet seat wobbled a small amount. The Faithco plumber said it would be $275-$1000 to fix it. I took a look at it and it took me 15 seconds to tighten the nuts at the base of the toilet. The drip tray of an air conditioner in the attic had been collecting water and draining through a pipe for years, which is not ideal! The drain took a path that zig-zagged up and down a bit. They proposed raising the unit to be suspended from the rafters and replacing the pan. I asked why not just replace the pipe, taking a straighter path and he said that the AC unit sitting on top of styrofoam supports was putting at risk of falling. His quote was $2800 to raise the unit. And he wouldn't offer other options even after I questioned each part. I asked another company and they suggested changing the pan for $1500 and fixing the drain for $500. We went with just fixing the drain for $500. We wanted a quote on replacing a 20+ year old AC system. Faithco couldn't find the model number of the unit on the equipment outside but found a 3 ton furnace in the attic so they quoted us (summer of 2025) $13,800 for a SEER 15.2 3 ton unit and $16,800 for a SEER 16.2 unit. Another contractor found the nameplate and showed it to me (a little hard to find but not really, right on the compressor) and saw it was a 2 ton unit (you can tell it's a 2 ton because the model number ends in "24"). The other contractor subsequently quoted us $10,500 for a 2 ton system and $12,800 for a 3 ton system. The other contractor also pointed out that since the house has a 2 ton unit for the bedrooms and a 4 ton unit for the main living space, high SEER is less important, the unit would mostly be used in the evenings, not all day. I had a follow-up conversation with the Faithco HVAC tech and he doubled-down on believing it was a 3 ton unit even though I told him I saw the model number ending in "24". He said, and I recall it exactly because it was so odd, "In this area, we make sure our our compressors match our furnaces." I bit my tongue but wanted to say, "I agree, but the nameplate I'm looking at still ends in "24"". Faithco recommended replacing 3 AC float switches for $225 apiece. Maybe it was me but I couldn't figure out why we needed them. I don't think they tested the existing units but I'm not sure. Soooo, we went with Evans Air instead.

Good people and quality service. Responsive to questions and information…read more This is the second time I've used Faithco and they are super good at communicating their arrival time and follow up.

Had a leaking water pipe in front yard. Technician showed up on time, confirmed the issue as…read moredescribed, and completed all work within 1.25 hours for $918.56. I had asked about a veteran discount to try and get the higher than expected price down a bit. He said he had already given me a discount, so he couldn't do that as well. Wasn't sure what the discount was, but if they do have a veterans discount it's probably better than the ~6% savings from the one he gave me. Work quality (as far as I can tell) was good, but price is extremely high considering the time and parts required. Won't be my first choice next time we have an issue.

One word: HORRIBLE!!!! Do not buy or get any service from this company!! They installed our new…read moreunit. It had an issue and left us a week without AC and said they would fixed later. We found another company and quickly fixed it at a much LOWER cost.

Tech came out, on time, diagnosed the problem, was back after an hour or so and had it fixed…read morequickly. Would recommend to everyone.

Absolutely amazing team and service! I won't use anyone else!!!…read moreThey are always on time and do what needs to be done with recommendations of what else may be needed and never trying to oversell! Honest and trustworthy!!!

Fresh Start A/C has very prompt and reliable service. The technician was very professional and…read moreknowledgeable. I appreciate their great service.

From the owner: Are you looking for a reputable and reliable HVAC & Plumbing contractor? Your search is over with…read moreFresh Start A/C & Plumbing. Our local HVAC & Plumbing company proudly serves residential and commercial property owners throughout Lindale, Tyler, and Longview. From new construction installations to same-day repairs, you can count on us to meet all of your HVAC & Plumbing needs.