I had them come out to look at a leak in my laundry room.Turned out to be my new washing machine…read morewas leaking .They cut a hole in the drywall- behind the washing machine and also behind my water heater in my garage. So now I have to pay somebody to get that drywall replaced/repaired. I thought they were a great company that day becausethey spent 2 hours looking for the leak. So I went on there, monthly service contract for $34.99 a month. First guy came out to look at my hvac system. He said, I needed a new Hvac system within the first 30 seconds that he was here. I said really? Why is that? He said it's old. I said "I just had that whole thing redone/ upgraded last year, when I bought a new air conditioning unit, there's nothing wrong with my hvac system at all. It works beautifully, but he was adamant that the whole thing needed to be replaced. So that raised an eyebrow. ( btw you have to purchase your own filters that they replace) My last co replaced/ provided the filters free with the service contract. So then I had the plumber come out on a different day to look at my water heater. Same guy that cut the holes in my drywall. He said he could not drain it, he could not service it. He could not do anything. It just needed to be replaced right away before it "blows up". He said, I only had about a foot of water in there. And the rest was calcium deposit and lime scale . So he put a lot of fear in me. I said, okay, let's replace it. They put me on the books. They gave me a price. The price was gonna be $2180 for it to be replaced. I said, okay, let's do it. They put it on the books for next month. Later that day, I got a text saying, hey, if you get it done this week. We'll take $600 off. I didn't have the money until next month. Why would they send me a text saying? They'll take $600 off after I've already made the appointment and agreed to the price. That really bothered me!!! Also,they could not tell me anything about the NEW water heater. They could not tell me what type it was, hew it would energy efficient, how it was a good value? They knew nothing about this NEW water heater that they were going to put in. They never called me back about the water heater or answered any questions at all. The gal said "I will call you back in 1/2 hour to go over it with you ok"? All they did was send me a text saying, they would take $600 off. If I replaced THIS week, I canceled right away. I also canceled my monthly $34.99 with them. The gal said "ok your removed, you won't get billed for the monthly service fee anymore. I'm still getting billed!!!!! They billed me last month, November 20th, and this month, December 20th, and Ive called them twice now, and a follow-up text.To get that service ended. When I texted them and said, "hey, stop charging me $34.99. I didn't use you.I used another company who did an outstanding job!" ( WHITE PLUMBING is amazing btw) they said, well, you have to talk to somebody to get it canceled.I said," I have twice"!! I'm going to go to the better business bureau.I'm going to go to my bank and get this monthly thing disputed. Paschal is very pushy.They don't know what they're doing. Theres too many people NOT doing there job. I don't appreciate somebody putting the fear in me that my water heater is gonna blow up if I don't get it replaced right away!! The gal in the office LIED saying I was not on the mo. service contract anymore. But there still charging me!!!!Watch out for these guys.They're sneaky and pushy.They DONT KNOW WHAT THERE DOING!!!

ZERO STARS! I was charged $396 to installr a $16 part. Plus it wasn't even the correct part, it was…read moreone he had on his truck, that did work, but I'm wondering for how long. The tech led me to believe the part's cost was that much before the work was done, while his boss told me that I signed an agreement ahead of repair (which I didnt) and that cost was for the tech's troubleshooting and part. Shame on me I guess, for not knowing what the part cost actually was and for trusting the tech and refusing the work being done! They hook you in with the promise of discounted prices snd labor but they manage to get their money back by gouging the customer! Don't fall for this deceptive program!

Excellent work. If we ever need any work done in the future, Matt will be the first one we'd call…read more On-time, on budget, quality products and expert installation. So nice to have hired a real professional.

I would not recommend1 They installed a new system but never provided me with the manufacturer's…read morewarranty. Now, just 2 months after the installation, the system is no longer cooling properly. I had another HVAC company inspect the system, and they informed me that the existing ductwork is undersized for the unit that was installed. According to them, the ductwork will need to be replaced at an additional cost of $6k. To make matters worse, Hooten, the original contractor, will not return any of my phone calls or messages. I expected a professional installation, proper communication, and support after the sale. Instead I am left with a system that is not performing as it should, additional expenses, and no response from Hooten heating and air!

James showed up in the allotted time frame, was respectful and got the job done quickly to get our…read moreair conditioning back up and running all on a weekend! I would absolutely recommend this company.

I'm aware a lot goes into home repair and some things are out of our control. I was impressed at…read morefirst with 1st Choice Heating but upon working (or trying) to work with them further the more I became wary and distrusting of this company. My HVAC died and it's old, they don't make it anymore. I'm also dealing with a horrible warranty company. When their tech came out, he was personable and very helpful and went a little above and beyond to help me which was impressive. The second time they came out, felt the same way. The situation still wasn't resolved as I was informed by my warranty company I needed a second opinion from a DIFFERENT company. Brad told me he would stick by me and help me out. The day of our third appointment came and Brad was going to come back with a friend of another company. He called 5 min before my appointment and canceled. I asked him to get back to me ASAP to reschedule as I work full time. A week goes by and I don't hear back from anyone even after texting. I finally heard back and was told that I need to go with a different company. There were other odd reasonings as to why they couldn't come out or accommodate me. I was also quoted SUPER high. Disappointed and confused by my experience with first heating, just be wary and use your judgment.

Called for hvac service, the service techs are from Carthage. They had the problem diagnosed and…read morefixed within a hour!

From the owner: Prompt Customer Service Since 1985…read more with prompt and professional customer service. Regardless of the season or the temperature outside, we can make your home feel perfectly comfortable

Cole from Prime HVAC arrived early on 4/10/23 and did an exceptional job checking and making…read moreadjustments to my A/C and Furnace. His expertise and explanation of his work is above and beyond. I made a very good choice calling Prime Heating & Air!

Extremely responsive and always willing to put in the time and effort to get the problem solved…read more Other HVAC companies act like the cable company by giving you a window of arrival from 8-5 and then send someone that might know what they're doing. Prime respects you and your time. They schedule a narrowed time frame to have a knowledgeable employee at your location and won't leave you waiting all day. They are a newer company to the area but they have years of experience in the trade. I like to build long-term relationships with reliable service companies and I absolutely feel like Prime is one of those companies for me.

Reasonable pricing, excellent service, respectful technicians, quality work. My twenty six year old…read moreequipment was failing and parts were no longer available time to replace. I spent five months shopping and getting estimates, and reading reviews. "Mike's " estimate was one of the lowest and I received good reviews from neighbors and the community. The lowest (and highest) estimate(s) was from a company that had poor reviews. Mike installed two new systems, quality workmanship and product. Bravo to Mike, his family and crew.

After two years of constant AC problems Brian found and fixed the root cause of all my AC issues in…read moreone hour. Due to a medical emergency we absolutely had to have dependable cooling within a day and Mikes was on it right away. Out of five stars I give them ten!

Extremely friendly, honest, hardworking/fast working and reliable company! Brittany and others have…read morealways done whatever it takes to get the job done in timely and efficient manner.

From the owner: Call today! We are available for emergency services…read more Offers Heat, Ventilation, Air Conditioning & Refrigeration (HVAC-R) services for residential, commercial & industrial customers. Specializes in servicing, maintaining & repair/replacement of equipment for all your heating, cooling, ventilation and refrigeration needs. Licensed, Bonded and Insured. Located in Carthage, MO and serving the 4 State Area (MO, OK, KS, AR).

Great service! I called to set up an appointment for a furnace checkup to make sure everything was…read moregood to go for winter. Rudy was able to schedule an appointment in 2 days, which was great considering other companies told me 2-3 weeks. He showed up on time, lit my pilot light that had gone out, and made sure my furnace was good to go. He was very professional and knowledgeable. The price was also very reasonable. This will be my go-to company from now on. I highly recommend Precision Heating and Air for your HVAC service.

Always does an excellent job at a fair price. He is the only one I use now. He has a great set of…read morecrews working for him. I highly recommend him.

From the owner: Colgin's Pro-Air provides HVAC and sheet metal services for the Joplin, MO area.read more