We recently flew with Air Transat from Montreal YUL to Punta Cana and back. I still like this airline the best - even though it seems every time we fly with them, there is less and less "perks" included in the "upgrades". Club Class was available on our flight going to Punta Cana - very much worth the extra costs to us, if only for the leg room and wider seats (I'm 5'3 and petite so granted, I'm not a reference for needing leg room. But my 5'11, 200lb boyfriend really enjoys the extra space!). Meal is served with real cutlery and usually pretty good. They were quite generous with the drinks which was a great start to our vacation! If you want to use AirPods to watch TV on their entertainment system, bring an adapter - if not, earphones are supplied for Club passengers (economy can purchase them. Or, bring the old school ones that plug in). I was thrilled that Club passengers were asked to board *before* families with children this time - not sure if it was a coincidence, but it's something that I had commented on in the past, and if Air Transat took note of my comments, it's greatly appreciated!! (I know it's a small thing but with only about 12-15 passengers in Club, there's no reason to board families first; they will still have plenty of time to settle, and it's just a small thing that makes flying Club more special and worth the extra cost). We had to fly Option Plus on return from Punta Cana because our aircraft was a smaller, older plane with only two rows of seats and no Club section. I removed a star because Option Plus is now $10 more expensive per person AND they removed all perks *in* the airplane - basically now Option Plus is only useful at the airport - special fast lane to check in and baggage drop-off, extra baggage allowance, seat selection... but no more included snacks and alcohol drinks (those can be purchased either in advance or during the flight - which we did... I don't care that the tiny bottle of wine is $10, I want my glass of wine for the flight!). All staff and flight attendants were amazing on both our flights. The aircrafts were clean. I really like this airline the best, and will keep choosing them whenever possible for our vacations! read more

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I've never experienced such a lack of compassion from an airline. We had a trip to Italy booked through Air Transat, but days after, we had a death in the family, and my husband was in a serious accident. He was not cleared to fly. I sent all medical documentation and even a death certificate. I called over 9 times and asked for a manager. No one would speak to us. Eventually, they sent a cold rejection email--no refund, no credit, nothing. Meanwhile, my relatives on the same trip--booked through three different airlines--received full refunds with no hassle. I even used Air Transat for my destination wedding, but after this, I'll never use them again. If you value customer service and empathy, I strongly advise you to look elsewhere. read more

I normally enjoy Air Transat but my last flight was not so great. the head steward was on some sort of power trip and was rude to me as a solo traveller. on top of this, i paid for optionsplus and did not get any of the features (blanket, beverage, snack) that I should have for $60 extra. read more

Flew with Air Transat from Montreal to Vancouver. Air Transat prices are super reasonable. I would say they are definitely on the cheaper end. Especially if you are flying with them to Europe. There might not be direct flights depending on where you are flying from and you might need to transfer. I do like flying with them. The seats are comfy. With one cons is that B and I do find their cabin quite dry. Definitely need to pump more oxygen into the cabin. Like all airlines, there might be delay depending on the previous flight or weather and etc. So, there are no exceptions with Air Transat. Having flew so much, I am not going to comment on this. read more

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We had 2 completely different experiences with Air Transat. If I was to rate them based on our first trip I would give 5*. Based on our second trip they would rate a 1*, The first trip we took was Toronto to Faro on Feb. 2l. We flew from Vancouver to Faro and had 2 hr. 40 min between our flights. The recommended time to allow between flights is 3 hours but we did not want to sit in Toronto airport for 8 hours which we would have to do using the earlier flight. Our flight from Vancouver was late landing because the plane was put in a holding pattern. Our baggage was unfortunately some of the last baggage off the plane. We then had to catch the train from terminal 1 to terminal 3. This entailed a long walk to find the train. After getting off the train and finding Air Transat's counter (it was at the end of all the airline desks) we arrived at the check in for baggage with only 4 minutes to spare. The staff there were amazing. We checked in our regular bags and then my husband had to go to another counter to check in his golf clubs. When he finished checking in his golf clubs there was a representative from Air Transat waiting for him and she said that she going to personally walk us to the gate. She took us through security and took us directly to Air Transat boarding area. We were given the seats that we had requested. The crew on this flight all seemed to enjoy their jobs and they had a camaraderie that was really nice to see. This reflected on the way that they interacted with the passengers. We had booked a premium package so we were offered a snack, headphones, a blanket and mask (to keep). Shortly after we finished our snack the trays were removed. All passengers were served a hot meal of either chicken or pasta and shortly before landing they served banana bread. A problem with Air Transat planes is that the seats are very uncomfortable and hard. It is not pleasant for a long flight. Our flight from Faro to Toronto on Mar. 15 was a completely different experience. You cannot check in online since Faro does not show up on their website for pre boarding. We did not realize until we got on board that they had changed our requested seats on us. I ended up sitting in the dreaded middle seat for a 7 hour flight. The crew were totally used were indifferent. They did not clear the trays from the snacks until they put the dinner trays down. I had wine with my meal. When they asked if we wanted any additional beverage I said that I would like water but I did not have anywhere to place the glass of water. I asked if I could have water later and I was told that it would be a long time before they would be around with beverages again. There is an aisle between the 2 sides of the plane where you board and there are seats in this area. There is a washroom on either side of the plane. The staff boarded off the path between aisles so you could not walk from 1 side of the plane to the other. This led to a lineup of up to 7 passengers waiting to use the washroom on one side of the plane and the washroom on the other side being used by only 1 person. Would blocking off an exit row not be again safety regulations? When we were in the baggage area waiting for our bags I noticed that the pilot or one of the cabin crew was waiting with the passengers who were sitting where the exit row was blocked off so obviously it was preferential treatment being given to his family or friends. It is also probably why I as a paying passenger had my seat reassigned without my consent. The second flight was a huge disappointment. read more

I had a very good experience with Air Transat. The plane was on time! They even gave us an Air Transat blanket. The service was amazing and everything! I am hoping that they continue the amazing service they keep on giving! It is until i realised the blankets were 7$. This didn't bother me tho, because when i flew Air Transat for the first and last time of my life yet, it was pretty good! read more

I thought about it off and on whether I should review Air Transat, given that I'm American and not from the Maple Leaf Country. I decided I should. Before I start, I have a few observations about reviews of airlines on Yelp. First, some people can't figure out where to put them. They belong in the city in which the airline is domiciled. In this case, that would mean Montreal. However, since they have significant activity at Toronto, that might be plausible. But placing the review in a smaller Canadian city wouldn't make that much sense because that doesn't make for critical mass. If it's an international airline, I suppose it would be okay to review them in their most significant U.S. hub. So, for TAP, that would be Newark, while for Qantas, that would be Los Angeles. Next, I can understand how upsetting a flight cancellation or other unplanned issue can be, but some people get really wound up over one experience and their reviews are full of expletive deleted verbiage and exclamation points. I once had one entire day full of fumbling by Alaska Airlines for a 1 hour and 5 minute flight, with all other experiences being 4 and 5 stars. I had not planned on taking Air Transat. It was an unusual situation. They didn't fly back to North America every day during the winter and they're not in any alliances that I know of, so I didn't know if other airlines would cart someone across the pond in the event of a mechanical or a cancellation. With Air Canada or WestJet, there is Star Alliance or SkyTeam, respectively, to lean on, so to speak. Then, after booking the flight, I was nervously watching the weather for Montreal days in advance and it would be snowing that day. I did some reading and, of major airports in handling snow, Montreal (YUL) is said to be one of the best. The airport property is constantly being plowed. I have to say that the fare on this trek was a jaw dropper. A person could pay this sort of fare on a one-way cross country domestic jaunt on low cost Southwest. So, Air Trans appears to be "Canada's Southwest," but with international capability. As for the journey, the flight departed and arrived on time. The aircraft was very clean. The seats were typical economy seats. I liked the touch screen in front of me, which was neatly organized and there was enough to look at, though I struggle to watch movies while in the air because of the jet engine drone, so I don't usually do it. The only thing I had to pay for was to put a piece of luggage underneath, which I was glad to purchase separately, while allowed to bring aboard a carry-on and a personal item. Also, the food was surprisingly good. There was one main meal and a snack prior to landing. They used a single aisle 3-3 seating Airbus 321 Neo/LR, which has excellent range for its size. Sure, I would have preferred the Airbus 330, which they typically use for transatlantic routes, but it wasn't the season and the route for it. I only had one funky experience on board. The crew was obviously Montreal based and, for the most part, I liked them and the service they provided. Consistent with the location of their origins on the European continent, they seemed to similarly interpolate being efficient and cheeky. With the plane not being that full and a window seat over the wing, once en route, I gathered my belongings and headed toward the rear of the cabin to get a window way behind the wing and near the lavatories. A gentleman of Gallic extraction from the cabin crew stopped me with an 'eh eh eh' sort of motion and said that I should be closer to the front of the aircraft to balance its weight. I told him that I just wanted to be able to look outside. He walked me up front, ahead of the wing and only a few aisles behind first class, where I was able to get a clear view of an ocean, snow, more snow, and Montreal as a blur while landing during steady but not especially strong snowfall. I guess that, with respect to the timing of my flight to Montreal, I wasn't lucky in getting views of the city, as "je n'ai eu pas de la chance." (It's good to touch base with people and places Gallic to keep up 3 years of high school French, after laboring for As in it and still remembering most of it.) During the summer, they have regular nonstops from Montreal and Toronto to places like Rome, Athens, Lisbon, and even Porto. Rest assured that they also fly nonstop to major airports in Anglo-Nordic-"Aryan" Europe, but those places aren't usually on my radar or stream of consciousness. They also fly domestically within Canada. I would probably choose Air Canada to fly a domestic route, having flown SEA-YVR in the evening to connect to AC "red eyes" to Eastern Canada. With the pricing and what was included, as well as the positive experience, I would fly Air Transat again. I would probably prefer to do so when the weather is more reliable and they are flying that route daily. At this juncture, Air Transat gets 4 stars from me. read more

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ONE STAR TOO MUCH!!!! Absolutely atrocious service in Trudeau international. Carry-on bag that I have used for the past 5 years all of a sudden became too big. Flew to canada from US with the bag being a carry on, flew back with it being too big. They wanted their $50 so bad they were willing to keep me from my flight. The airport is bad as well. Everyone is super rude and noone is will to help. DO NOT FLY AIR TRANSAT..... they tell you lies and will leave you broke. HORRIBLE HORRIBLE HORRIBLE!!!!!!! read more

We decided to try Air Transat after reading a favorable online review. I'm now thinking it was a paid review because it was not accurate at all. The booking experience and customer service were awful, with several mistakes made. And the flights themselves were uncomfortable and miserable. Do not recommend! read more

It's a very basic airline with discounted fares but I'm not certain if it's worth saving a few bucks for such a exhausting travel experience. read more

Air Transat is a discount airline based out of Quebec with many connection between Toronto and hubs in Europe and Quebec and hubs in Europe. My review is particularly low simply because I had a poor experience with the airline. My flight was delayed by 7.5 hours from Toronto to Rome and I ended up missing my connection. Air Transat refused to provide me with a new connecting flight and as a result, I lost a chunk of money on a new connecting flight. Normally, I would contact the BBB, but since the company is located in Quebec, the BBB cannot help me. I connected the Quebec government over a month ago and I am still waiting to hear back. Other than my missed flight, the flight simply is not the best- but, you pay what you get for. The flights are overly packed and the space is small. Be aware of this if you're a tall person. The food is complete cardboard and I suggest you buy something before your flight. Again, know what you get yourself into before buying your flight. This is a cheap airline and you risk being uncomfortable and having delays. However, on the other hand, the flights can be quite cheap. Overall, I personally do not plan to fly with Air Transat again. Simply, I am quite appalled by their lack of customer service. If you are willing to risk it, then try it out. Maybe you won't have such a bad experience as me. read more

I will never, ever, EVER book a flight with Air Transat Again, EVER!!!!! I booked 4 flights from Toronto to Dublin on 2019 and of course, the flight got canceled because of covid-19. The tickets were non- refundable so they were supposed to give me vouchers for travel in the future. After 5 days and many hours on hold, they still have not given me the vouchers. They say " since I booked through a booking agent , that I will have to go through them". But the booking agent points the finger at the airlines and the airlines points the finger at the booking agent and meanwhile, I'm out almost $2,000. And over $2,300 after the booking agent charged me extra(which they shouldn't have). I still don't have vouchers for flights to Ireland, so I will never EVER book flights through Air Transat again!!!! Tom B. read more

Think twice before taking Air Transat. If you're taking economy class, there's virtually no leg room at all. The seats are very small and uncomfortable with little lumbar support. I guess, if you're plus size, I recommend upgrading to business class? I was disturbed with the fact that the flight attendants didn't do a seatbelt check and they didn't do a safety demonstation before the flight. There was a video on safety, but the volume way too low for anyone to hear it. Also, the video was extremely fuzzy and the words on the screen were so tiny. No on-board safety demos on proper seatbelt usage, locations of emergency exits and how to use a lifejacket. Some of the food was actually tasty, as my vegetarian noodles was almost restaurant quality. The flight attendants were friendly, and they always came by asking me if I wanted drinks or snacks. The pilots did a great job flying. The plane was very stable during most of the flight. read more

Now officially worse than Rouge, the slimiest of all the airlines - squeeze them in, charge them extra for seats they can't even fit into, give them entertainment systems that don't work in English, extra charge for bags, carry-ons, and then you get a glass of water for an 4 and a half hour flight. And then the customer service takes 4 weeks to review a complaint and, in essence, tell us to go fly a kite!! We paid extra for seats that we couldn't fit into and TRANS SPLAT Airlines thinks that is just fine. DON'T EVER TAKE AIR TRANSAT - they don't give a crap about anyone!! read more

We flew with Air Transat to the UK this past April. I have not one negative word to say. The plane was big, lots of leg space , Tv on back of each seat. Service and friendly staff on the outgoing and the return journey. I have flown many, many times across the world on most of the big airlines and I found Air Transat as good as any who claim to be the "Cream of the Crop"" read more

Always something with Transat. Computer malfunctions, on board TV's not working, running out of food. Delays leaving Punta Cana, first class TV's not working and then charging for an iPad. Traveling to Europe don't expect your own TV on the back of the seat ahead of you. If lucky, you'll get 1 overhead monitor for every 40 passengers if that works. read more

First our flight was reschedule from 7am to 12:15pm, now the boarding is bordel because they didn't reassign seating for passengers before boarding on the new aircraft! It's now 12:20 and we're still nowhere near leaving! Air transat, you fuckin suck! #airtransatneveragain #airtransatyousuck read more

We arrived at the Montreal Airport for our long awaited flight to Barcelona. We had upgraded to OPTIONS PLUS and done online check in so we had our boarding passes. When we arrived at the line up for the Air Transat, we showed our boarding passes, which clearly state OPTION PLUS, and were directed by an AIR TRANSAT employee to a line - the longest and slowest moving. When we finally arrived at the counter we were told it was now just past 1 hour before the flight departure and we could not check our luggage. We could fly and they would send our luggage on the next flight. Today is Sunday.....the next flight is Friday. We did not take this option. At no time did we hear anyone calling for us, or announcing Barcelona. We were no where near the end of our line of passengers. The next available flight was the next day at 7 pm (which we had to pay for). We spent the night in Montreal in a hotel (which we had to pay for). Our call to customer service got us the taxes back $54.00 each (3 of us) from a total of $2800.00. and the cost of the new tickets was $1950.00. Air transat does not fly to Barcelona Monday to Thursday, so we are flying to Malaga which is MUCH farther down the coast - 11 hours on a bus. Overall, everyone was polite but unable to help us in any way. I will never fly Air transat again and will be telling everyone one I know about this incident. read more

Worst Travel company I've ever delt with and I travel often. Terrible customer service and they don't care about their clients, you will only be dissapointed with them. My experience was a complete nightmare. Stay away and avoid them at any cost. read more

Sitting at Montreal airport after being told our 9:30 flight would be delayed because of mechanical problem. Finally after about an hour told a plane was being brought from Toronto and we would depart at 1:30 am. Comes about midnight we are informed they have no crew and may not have one until 4:00 am. Then someone realized they can't really fly out of Montreal until 6:00 am. These people are totally incompetent. Yes, they are supposedly giving us a $200 voucher and did give us a $20 food voucher earlier, but really? These people will be out of business after the new Canadian law kicks into place in a few weeks. Too incompetent to run an airline for sure. read more

I recently flew Calgary to Paris direct and returned Toulouse to Montreal. The flights were on time certainly for arrival and staff were very friendly and helpful. I was impressed with the aircraft each being the biggest I have been on (A320 or 330). They had awesome large touchscreen pads on each seat back with a wide selection of free movies and tv shows, the ability to check back on navigation anytime and even a bunch of games. The seats were leather and comfy with adjustable headrests and the leg room was adequate although certainly a bit sparse. The food was good and we were fed twice on each flight at no charge which to be honest surprised me in this day and age. The best thing is I flew with my bicycle as it was a bike trip and they treated the bike well with a fair charge applied to take it as my only checked piece of luggage. On the return trip I think 12 or 15 bikes came off which tells you both the demand and the fair treatment they offer. Westjet could learn a thing or two about flying on a bike vacation. There were some small hiccups with slow luggage but nothing that affected travel and nothing lost. The website only handles explorer but simply appears broken instead of telling you if you try using firefox. Also flying out of smaller centres in france your flights are restricted to Montreal arrivals and out of Calgary to Paris to 2 flights a week. All told they do a great job at delivering a good product at a reasonable price and I look forward to using them more. read more

I would strongly suggest that this company is one of the worst I have ever encountered.Flying first class (or what Transat calls club class)on Air Transat ensures you of nothing whatsoever(except paying more) I sent the enclosed letter to the head honcho and received nothing in response. This is sure proof that their customer is at the bottom of their concerns. See for yourself: happy reading.... Jean-Marc Eustache President & CEO Transat A.T. Inc. Place du Parc 300 Leo-Pariseau, suite 600 Montreal, QC H2X 4C2 March 23, 2017 RE: FILE # 273540 Dear Sir, On January 4th, 2017, I flew to Cancun aboard Air Transat as a 1st class passenger - or what you call Club Class. This is a trip that we make every year at this time for the last 5 years, at the Royal Hideaway Hotel. Unfortunately for me the entertainment system did not function, nor did my reading lamp. This turned into a very uncomfortable and dreary start to my vacation as I was unable to read the whole trip. When returning on January 14th, the van that was sent to pick up my partner and I at our hotel, had 2 seats available. The seats were 2 seats created ad-hoc out of 1 large seat in the front of the van. Yes, it was a "bucket seat" with seat belts; in other words, it was hardly adequate for 2 adults. We asked for proper transportation but was told this was all that was available. We were forced to take a taxi to the airport. The doorman of the Royal Hideaway negotiated a flat rate of $50 US. The taxi driver refused to provide a receipt. I filed a complaint as soon as I returned to my office. Yesterday, after waiting more than 30 days for a response, I called your company. I only spoke to receptionists. I left messages but the person handling the file refused to return the call, nor did I hear from a manager. Yes, I requested that a manager call me. Instead I received the enclosed letter by email. Sir, this $50 credit is totally insulting. And I must say that it is unlikely that we'll ever book a flight or vacation package with your company. In my business, we take customer care and service seriously. I am sorry to say that Air Transat does not. I look forward to your comments. Sincerely yours, BRAVO AIR TRANSAT= NO STARS!! read more

4 months ago they broke my suitcase and my travel agent has tried to get them to reimburse me with no success. They claim I should have gotten insurance. A friend of my had her suitcase broken a couple of weeks ago on an Air Canada flight and they have already replaced hers. read more