AC unit needed a repair that was purchased by the previous home owner but had a 10 year parts and…read morelabour warranty that was still active. I contacted them asking for service, they proceeded to tell me that the warranty was only good for the person who purchased the unit which is absolutely ridiculous not the actual unit, then without cause she said the warranty is only valid if the maintenance has been done. They were just trying to not live up to the service they sold. Do not use this company if you can avoid it.

Techs are great. Peter doesn't seem to know what's going on. Peter quoted me a price. we said yes…read more Techs came in and said it would be a lot more so we paid the second quote. After the quote problem all the other little things just added up and it was a very disappointing experience.

Nick did an amazing job running a gas line for my bbq. He provided a quote quickly, did a phone…read moreconsultation and answered a bunch of my questions over email. He did a very clean install, ensured it was hooked up safely and did a check of my water heater as well. He checked the meter and painted the rusted piping from the gas company. He was in and out with his assistant and was extremely friendly. I highly recommend him for all your gas needs!

Warning: Do not hire this firm. Four years ago, the owner of this firm installed a gas stove in my…read morehome. He charged me over $1,100. This week, another technician who repaired the stove pointed out that a plate was not covering the electrical wiring behind the stove's kick plate. So, for four years, my family and I were using a GAS stove with exposed wiring just behind the kick plate. The owner came by today with a "colleague" to "investigate." His colleague admitted that a plate should cover the exposed wiring. Rather than admit this grievous oversight, the owner offered up this absurd explanation: Someone else removed the plate in the four years since the original installation. No one removed the plate. No one. Why would anyone do that? He also claims that he installed a shut off valve. I have asked the TSSA to launch an investigation. Save yourself the risk and trouble my family has unknowingly endured for four years. I urge you to choose another contractor. The owner will no doubt respond to this warning with denials and accusations. You can believe him if you want to but, if you do, you will regret it.

We just had Mantels Plus install our brand new fireplace and mantel and it looks great! The day we…read morewent into their store, we ended up speaking with the owner. WOW! Talk about someone who knows his stuff! The day the installers arrived at our house, first thing, they walked in took off their shoes and immediately laid down the proper mats to protect the floors. They were very professional and efficient. Great team! If you are in the market to buy a fireplace, I would highly recommend Mantels Plus!

From the owner: Mantels Plus has been designing Custom Cabinetry, Mantels, Entertainment Units, Wall Beds, Kitchen…read moreand Bathroom Cabinetry, Bars, Bookshelves, Fireplace Mantels for homeowners and interior designers in the Kitchener-Waterloo, Cambridge and Guelph areas since 1984.

this company is garbage mostly our heat vent fall down air conditioner breaks down 4 times in 2…read moreyears. He installed a new AC in less than 2 years ago. The owner named Ali is not answering the phone. Do not hire this Ali guy.

Ali, the owner of the store, is definitely the one with the problem. It's not just his character,…read moreit's his attitude. He takes your deposit, he's gonna flip out. Even if the product is found to be defective, he will tell you in a bad manner that he does not have any warranty. He won't answer any of your calls. DO NOT SEE good reviews as they are absolutely fake. Please read the bad reviews. You will understand. Be sure to avoid this store. Ali does not respect women, has no credibility and faith he will never succeed. The shop will bankrupt sooner or later.

Nick came right on time and went above and beyond the service I needed which was to fix the shower…read morecontrols. He checked the salt level for my water softener and also replaced the water spout in the other bathroom. I highly recommend their services!

These guys are amazing!!! Lance is an amazing guy and talked me through fixing my furnace. So…read morepatient with me and friendly. Very knowledgeable and helpful!!

I called Jeff about my furnace not seeming to behave properly. That was on Thursday night. He…read moremade an appointment to come out on Saturday, and I took it because I figured he was probably really busy this time of year even though I thought it would cost extra (it didn't). He was prompt, pleasant and really seemed to know his stuff. His work was neat and clean, and he didn't try to sell me anything. The last HVAC person I had out here to look at my AC refused to even look at how it was behaving until he had forced me to listen to his sales spiel for a new unit several times, and then just took a quick look, said it was probably full of mice and left - and charged twice what Jeff did for his "work" when he did nothing. It had no mice either I was told later by someone who was a general handyperson and took the cover off to look inside. (Alert: don't ever rely on Google reviews) This is a guy you can trust to do the job properly and not make you have to sell your firstborn to afford it. Thanks Jeff!!

From the owner: Chrome Mechanical Corp. has been ensuring Peace of Mind, Whatever the Weather since 2013. We…read morespecialize in residential heating, ventilation, and air conditioning and all work is performed by professional, fully insured, AND licensed technicians. INTEGRITY is the heart of this company. We stand behind our work and the products we sell 100%. This is why all new installs come with a labour warranty from CMC. We also stand behind our pricing. What you are quoted is what you will pay with no surprises. Every customer gets treated like family and we treat your house better than our own.

I purchased a 30" Revillision fireplace insert that was delivered to my address in Oct, 2020. Upon…read moreconnecting the unit, the fireplace failed to maintain heat. I contacted Dimplex (which at the time, I did not know was based in Canada), to file a warranty claim, and they shipped a control switch to my address. They ordered service on the unit to replace the part and have the unit operate as normal. The service tech came down from Minneapolis (which is a 4 hour drive from where I live). The tech worked on the fireplace for nearly two hours and still couldn't get the unit to work correctly. At the time I made initial contact with Dimplex, I was told that they would have the unit operating properly by the holidays. I contacted Dimplex to let them know, and offered the option to replace the unit entirely. They were out of stock on the unit in their warehouse, so a manufacturing ordered was sent...from China. Five months after accepting the original unit, my replacement is scheduled to be received by the end of the week that I'm writing this review. I've been told that the existing unit can be discarded (which is odd, since the we purchased the unit at $1200 US, and that was at a discount from a 3rd party retailer). I'm giving two stars as the fireplace lighting is beautiful and very realistic for an electric fireplace. The specialist I've worked with has overall been helpful, although anticipated receipt dates for the unit were continually pushed back. The main complaint I have is that Dimplex did not anticipate inventory concerns, which has placed me at a nearly 6-month delay to receive a unit that operates properly. It would be nice if their product was manufactured in North America.