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    Aire Serv of Collierville

    3.7 (3 reviews)
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    8 months ago

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    1 year ago

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    2 years ago

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    Ask the Community - Aire Serv of Collierville

    Choate's

    Choate's

    3.5
    (86 reviews)

    Electrical Estimate for new addition. Prompt response, reasonable priced, estimator was…read moreknowledgeable, professional, and took time to cover everything with me. This is a service everyone show used! Thank you. I appreciate you.

    Choate's installed a complete HAVAC system for us 9 years ago. I called them on a Friday because…read morethe AC was not cooling. Was given a Saturday appt. from 1-7 PM. The tech spent over two hours and took 22 photos of the AC system, the furnace, the hot water tank, the main breaker box. 22 photos trying to find something else to tell us needed replacing. He said we had a leak but he could not find it. He said he could do a pressure test for $400. and keep looking, or we could buy a complete new AC system for $10,000. I asked if he would refill system with refrigerant while we considered our options. He said that would cost $190 a pound for the refrigerant which required 8 pounds, for a cost of $1,520. Our system still had 12 months of original warranty remaining but the tech was of no assistance in determining if the leak was even in one of the AC components still under warranty. He was only interested in selling more testing, or a complete new system. The next day I called another company. He showed up on Sunday no less, found the leak in 30 minutes, tightened a connection, added 2 pounds of refrigerant, and charged us $260. for a SUNDAY service call ! I paid Choate's $159. for their trip charge plus a diagnostic fee, which was " You have a leak." And remember my system was installed by Choate's and still under warranty. Stay away from Choate's, run away from Choate's as fast as you can.

    Aire Serv of Memphis

    Aire Serv of Memphis

    2.9
    (15 reviews)

    I contacted Air Serve on 5/17 to service my inoperable unit. In short yes he attempted to upsale…read moreme to purchase a new unit, which I didn't fall for. My bigger issue is (1) they don't provide you anything in writing even after asking multiple times (2) I agreed to have them complete the repairs on my unit for a total of $1,300, minus the amount of the service call ($62). (3) The tech was supposed to be processing my payment of $62 for the service call on my debit card and he charged me for the entire $1,300 repair that hadn't taken place. I was ASSURED by this tech that it would be reversed first thing this morning by their office team. I never intended to pay the actual repair on my debit card, which I told the tech before he ran the charge. I have now placed 4 calls to them for a status update, each time i'm advised an urgent message has been sent to accounting to reverse the transaction but no reversal has taken. There is zero sense of urgency for them to rectify their "mistake". This was only caught when I asked the tech to provide me with a receipt for the amount I was paying. I have since canceled my service call with them because I have little faith in their integrity based on something so simple that was an error on their part taking an entire day to resolve. Remarkably unprofessional, inconsiderate and poor customer service. I will share this review on every platform.

    I don't want to leave any star, but oh well no choice…read more On 4/8/2026, my air unit was not cooling. Jacob came to my home and told me i needed a coil replacement. My unit is a 2019, it is still under warranty. Jacob tells me that Trane don't have any, they would only give the new coil that takes the new freon and that i would have to change out outdoor unit. He said he had to get it from a local supply house and it could be around $1200 more plus the labor and freon cost. Well I called Trane and Trane stated companies has to call other vendors to find the supplies and that yes the freon changed but companies brought it in stock piles, so they would need to call around. Trane rep said there are supplies out there. So i called a different HVAC company to come assess. At first i had them to see if they could get the coil, they could, then i told them i wanted them to come service and see what I needed bc at this point i didn't trust that i needed a coil replacement. This is what they found: * System was found overcharged by approximately 2 pounds of refrigerant. * Complete eletronic leak check performed on the entire system -- No leaks detected recommend a follow up in a month to confirm no refrigerant loss * High Pressure Switch (HPS) and Low Pressure Switch (LPS) were removed from the control circuit. * Service ports had no Schrader valve caps installed. So what they did was: * Recovered 2 pounds of excess refrigerant to return the system to the proper charge level. * Reinstalled and properly reconnected the High Pressure Switch (HPS) and Low Pressure Switch (LPS) into the control circuit. These critical safety devices are now fully operational. * Installed two new Schrader valve caps on the high-side and low-side service ports to prevent leaks and contamination. My unit is working properly. NO COIL WAS CHANGED. I paid way less than expected with the new HVAC company. I ended my membership.

    Comfortable

    Comfortable

    3.7
    (3 reviews)

    I had my in-laws annual HVAC maintenance with Comfortable. I switched to them after we kept…read morereceiving high humidity alerts for 2 years and my previous company wasn't available when in-laws were. I'm glad I gave comfortable a shot. I had pd by the pound with my old company the year prior because they said I needed more Freon. It's not cheap. Two years prior the older company just said this is the south it gets humid as the excuse. The Comfortable technician discovered the previous company had put too much Freon in our unit and was causing the issues and affecting our bill. He let out some and the humidity problem has been gone now for 2 years. That tech has moved on but Cody did our annual this year and everything was good to go. So for 2 years of consistent good service and no up charge BS games, i absolutely will continue to call them and recommend to others.

    I had a Mr Kool HVAC system (that I purchased else where) installed. Jamie Hovas and his crew are…read morestrict professionals. The installation was done in one day and very neat and clean. The unit is super quiet and efficient. The unit that quit on me was 45 years old (the old girl was just worn out). The crew the Jamie brought with him were top notch and worked like a well choreographed unit and all were knowledgeable about what needed to be done and how it should be accomplished. Everyone else I called wouldn't install it or wanted to charge twice as much. From now on these are my go to guys. They cleaned up behind themselves (even offered to sweep the floor). THEY ARE THE BEST AT WHAT THEY DO.

    Aire Serv of Collierville - hvac - Updated July 2026

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