It started out with a leaky toilet and ended with a total bathroom update…read more Home Depot was where we ended up finding a lot of what we needed. And the items we had to order came in pretty quickly and in good shape. Seem to have a mix of employees who know what they're doing and know all their stuff and some you're better off with trial and error picking your own supplies. Some are new, so hopefully that learning curve won't be too bad because they seem like nice enough guys. Not that they didn't want to help, just didn't have the experience yet. Not the easiest location to get into and out of during heavy traffic times, but the location is conveniently, centrally located to serve a lot of people, and parking lot itself is good. It's just located at a busy intersection.

I purchased a washer/dryer combo and once installed it did not operate properly. The washer would…read morenot work unless the dryer was on and the dryer did not dry the clothes (no heat). I have talked to their customer service to no avail. All they do is lie (saying they will be there to pick up the appliance, then not show) and waste my time. I have never in my life had such a horrible experience with a company. I will NEVER, EVER shop or step foot in Home Depot again. They have no integrity at all. I wouldn't take anything from them even if they gave it to me. No wonder this company is going downhill. Their customer service staff is the worst on the planet. Hope they get treated the same way they have treated me when they need something. BTW it was a GE appliance and will not buy GE anymore either. What a nightmare I wish it were all over, but they still haven't picked up the appliance, and I have been trying to get it out of my house for the past 19 days, that is if they don't lie to me again (something CS is good at) it should be gone on the 29th of January, 2026, but I don't think my nightmare will be over then. Since the 17th of January 2026, I have spoken with Brittany, Chace, Ron, George, Amanda, Dorie, Alex, Cassie, Kamesha and Sarah, and none of these associates could help me. Like I said no INTEGRITY!!!!

Small‑town folks with top‑notch customer service. I always enjoy stopping by and chatting with the…read moreteam. I've been coming to this store for well over a decade--easily a couple dozen visits--and every experience has been great. They hire local people who are genuinely wonderful, and they consistently support local schools, businesses, and the community. As of 1/25/26, their rating sits at 3.8, but the low scores pulling it down are from users who appear to live out of state. I'd take those reviews with a grain of salt.

Five Stars - Always a Great Experience!…read more I've been to Helena Hardware several times now, and every single time I walk in, I'm greeted with friendly, genuine service. The staff truly makes you feel like family--which is something you just don't get at big box stores. Anytime I've had trouble finding something, someone is always quick to help and knows exactly where to point me. And when I'm not sure which product is best for a project, they don't just give you a vague answer--they actually know their stuff and give solid recommendations. I also love that it's family-owned. It's so much more convenient than driving out of town to shop at a giant chain store. This is exactly the kind of local business that deserves our support. Helena Hardware is a gem of a store--and I'm grateful it's right here in town.