I find most of the frontline staff are very rude, abrupt and authoritative and not very well…read moreinformed/trained in customer care. It's not what you want or able to deal with when you are ill and this is your first line of contact. Recently our family on several occasions have encountered the female Advanced Nurse Practitioner who is extremely abrupt, rude, constantly interrupts and very authoritative. She was very unwilling to prescribe anything on the last consultation, made a wrong diagnosis despite me telling her that my hospital consultants treatment plan for my conditions should be in my records, she eventually prescribed but it was the wrong drug. My conditioned worsened and I had to try see a GP but had to go through her first and experience the same abrupt, authoritative manner. Disgusting patient care when you are ill and know your own conditions better than any nurse who hasn't a clue on your complex conditions - top consultants are still trying to figure out my conditions but no, she knows better. This same Advanced Nurse Practitioner prescribed a drug for one of my very elderly family members who eventually had to have a home visit from a GP as she was so ill and the drug she prescribed should never have been prescribed as my family member has a heart condition. Scares me that this is the level of care at this practice and having to endure downright rude and abrupt frontline staff most of the time is disgusting, nothing short of vile when they are dealing with sick patients. My stress levels are already high due to family members health conditions and being a carer to two members of my family. This is not even considered despite it being marked on my records that I am a carer, absolutely zero empathy. If you try to explain your position or get upset, in my experience, there is no reaction, no empathy or help, even when on one occasion I was hyperventilating and had to go across to minor injuries for some help as 3 of the frontline staff just sat and watched me getting more and more distressed. They use and pull the Zero tolerance to abuse card if you are not happy (and not being abusive). AVOID this practice. Needless to say, our family changed practices.

To award this practice one star is being over generous. There is a convoluted system of asking for…read morean appointment and the line is permanently engaged. There is a separate line for requesting repeat prescriptions but this can only be done between certain times. The reception staff require to be trained in customer care and reminded of the fact that patients have a right to confidentiality. This means that we should not be asked in an open office environment with a queue of people waiting why we are seeing the doctor. I have only recently joined this practice but am already considering a move. To anyone else thinking of joining - don't!

This was recommended to me by one of our new neighbours so I went down and registered as a new…read morepatient recently. First impressions are extremely favourable. The reception desk is accessible either by stairs or a ramp and is situated just inside the main door, on the right, and the receptionists are friendly and helpful. The modern building is light and airy with an unusual triangular open-plan waiting area with a high glass roof. Cushions would be nice on the wooden seats but that's just a small point and not worth taking off one of the five stars. I've now seen a nurse and one of the doctors and liked both of them straightaway; they both inspired confidence and were very pleasant. There's a car park immediately to the left of the building or, if that's full, there are metered spaces on the main road.

Excellent GP practice- lovely friendly reception staff and a clean bright and spacious reception…read morearea- it even has great magazines! It's really easy to register - you complete 3 forms which you can either collect in the surgery or print from the website. You do have to live in either G3, G11 or G12 postcodes to register. There are advance and on the day appointments available as well as telephone consultations. I've only ever met Dr MacLaren and have always received an excellent and efficient service. This practice offers a really wide range of services including online patient access to repeat prescriptions, online cancellations and the ability to update your personal information. I love a technologically advanced public service! Everything is available here from travel health advice and services, house calls, stop smoking and children's health services. I love the prescription collection service where you can collect repeat prescriptions directly from the dinky wee Boots along the road. I've never really had cause to rave about a GP practice before but this one is truly fantastic!

I visited Orchard house in Feb this year. I would not advice anyone to go to this clinic but…read moreinstead visit Stirling Royal where the staff are respectful. I was treated disgracefully at Orchard house. I would never in a million years go back. The staff are rude and arrogant. I was so distraught I complained to the health board. Which as expected got nowhere. As apparently it is acceptable for doctors/nurses to be rude to patients. However the NHS is regularly complaining about the way it's staff is treated. It's a 2 way street. Also it is apparently acceptable for the staff to bold face lie when being investigated. They are a disgrace to the NHS and I feel terribly sorry for anyone who has to encounter them in the future. Thank goodness there are still decent NHS professionals out there we can see instead. PS. would give no stars if I could!

It's difficult to rate a GP Practice as there are so many different facets to the service you can…read moreinteract with. What most people are concerned with I imagine is actually getting an appointment so let me break it down. Appointments - I'm not going to pretend it's easy. 8.30am the lines open for that days appointment and semi-urgent appointments for the next few days. Prepare for the engaged tone! There aren't many! It's the same if you require a call back from the GP too. If your appointment isn't classed as an emergency you're looking at a wait of anywhere between two to six weeks... Nurse services - pretty good and reliable. Appointments come out when you expect them too and results are either on time or earlier. Midwife services - excellent. As with the nursing services above. Most appointments are at the MPCC but scans are at Roodlands in Haddington or at the Royal dependent on how simple or complex your pregnancy is. Health team - hmmm...good and bad experiences. It took several months to get my child seen when we moved into the area. Given his age at the time we should have been within two weeks. They also missed his immunisations by a few months! The office staff seemed incompetent. That problem looks to have been solved second time around of dealing with them... Staff - pretty good. If you call during peak times...I would expect a ray of sunshine to beam through the phone but if you're pleasant with them you can expect the same in return. The GPs themselves are a mixed bag but I wouldn't expect anything else really. There are a couple that are incredibly diligent and others that are willing to give you your allotted time and that's it. All in all not a bad practice. I've experienced worse.

Dr Darroch is my doctor and part of the Wellwynd Practice. Wellwynd is one of the busiest doctors…read morepractices in Airdrie. There are usually approx five or six doctors in practice and same again in nurses. They provide an excellent service. You are guaranteed an emergency appointment within 48hrs but is usually same day and if you just need to speak to someone they have telephone consultations. If you need to see the nurse no appointment is needed and you don't have to wait long to see her. They have also started evening appointments for people with 9-5 jobs who normally find it difficult to see a doctor. Reception staff are also really good and I find myself really lucky to have such a good doctor's practice on my doorstep.

Friendly but professional, excellent staff no waiting !read more

This is probably one of the best GP surgerys in Edinburgh. I have worked in a lot of them and this…read moreis the nicest one. Each GP is very good and very attentive and the reception staff are 'second to none'. Cant be praised highly enough. Pleasant atmosphere and waiting room also

When I moved to Glasgow earlier this year, I found myself with the prospect of finding a doctors…read moresurgery. I did a quick search on the net and wrote down a few addresses, and then headed off to do a bit of a reccy. The first few surgeries on my list looked so awful that I didn't even go in. I was starting to wonder whether they had ANY nice looking surgeries in my area when I finally came across one that looked just about alright. I went in to find a very crowded small room, and dubiously asked the receptionist whether I could register with them. Unfortunately, she told me that they weren't registering patients at the moment - and pointed me in the direction of Abingdon Medical Practice on Stewartville Street. When I reached Stewartville Street, I swear a breathed a massive sigh of relief. Not only was it very clean and pleasant looking, when I got in it was bright airy and nearly empty. Registering was really quick and easy. It's easy to get an appointment, once you get there you don't usually have to wait for too long, and they have a large selection of magazines in the waiting room. The receptionists are also really nice, not like the grumpy ones you normally find in health practices. Basically, just about everything you could ask for from a doctors surgery.

I've never been a fan of GP's - can't say I've ever really had a 'positive' experience, and I do…read morefear them a little, which isn't something I can really explain... So, signing up at a new GP for me was shaping up to be a bit of an ordeal but it really wasn't. The sign up was painless, the reception was so easy to deal with and friendly too. The following day I got a doctor appointment, even met the nurse who was very warm and friendly, made me feel right at home. So far, great experience with this medical practice. Couldn't ask for more really.