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    AJ Morgan Veterinary Practice

    5.0 (1 review)
    Closed 8:00 am - 12:00 pm

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    7 years ago

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    Small Animal Specialist Hospital

    Small Animal Specialist Hospital

    (17 reviews)

    Review of SASH Prospect…read more Terrible experience. In an emergency, we expected compassion -- instead we were pressured to sign an extremely high estimate or our pet wouldn't be treated. When I asked for a clear clinical explanation, none was provided. It felt transactional and exploitative at a moment when we were scared and vulnerable. There was zero empathy for our pet or for us. Don't waste your time with the survey or escalating to management -- it leads nowhere. No one should leave an animal hospital feeling this shaken

    Sure! Here's a professionally worded yet emotionally honest Google review based on your experience:…read more Extremely disappointed with the care provided by SASH Emergency. I brought my dog Khloe in early on Sunday, March 30, 2025, after she inhaled smoke from a house incident. She was quiet, lethargic, slow, pale and had heavy breathing prior our arrival. Despite this being an emergency, we were left waiting for over 90 minutes before being seen. There were no other patients. I observed the vet only arriving to work well after we were told he was "with another patient." When Khloe was finally examined, no proper treatment was provided--just a quick stethoscope check and we were sent home with no oxygen, no fluids, no blood tests, not even basic first aid. I later researched standard smoke inhalation treatment in dogs, and it was shocking to see how much was missed. Later that same day, we rushed Khloe back in critical condition. We were then pressured into agreeing to an unnecessary and expensive $7,900 treatment plan involving invasive procedures that didn't match the needs of the case. No appropriate basic care such as fluid drainage, IV support, or proper oxygen therapy, was administered in time. We were told her lungs were bleeding, likely from cancer or from rat bait poison, which I now know was a baseless and distressing misdiagnosis. Sadly, we made the heart-wrenching decision to put Khloe to sleep based on the advice given by the vet. Looking back, we are filled with grief and guilt, as basic first aid and monitoring may have saved her life and we might not have needed to come 2nd time. Instead, we were offered fear-based decisions and inadequate support. This experience has been traumatic. The emotional distress from losing a beloved pet of 11 years is overwhelming--but even more so when you feel let down by the very people you turned to for help. I urge others to think twice before entrusting their pets to this clinic. Do your research about your pet's condition and insist on appropriate treatment and question what they are trying to sell you. Unfortunately we experienced incompetent veterinary service from SASH North Ryde

    AJ Morgan Veterinary Practice - vet - Updated July 2026

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