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    Ajax Pool & Spa

    3.0 (8 reviews)
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    Updated over 3 months ago

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    7 years ago

    Communication is not good, and when I tried to pin them down via phone, I was met with one of the rudest women I've ever spoken with.

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    As You Wish Pool & Spa - Dec 30th, less then 30 days since getting the invoice asking to take the final payment

    As You Wish Pool & Spa

    (9 reviews)

    Here is my update:…read more January 22th I receive another personal attack and scathing email from tom with a ton of threats. He did not even know I paid the bill two days ago. Right after receiving a response to why I was being charged more fee's. As it turned out, his wife admits mailing the invoice on the 2nd of December. They also admit they know I asked them to charge me on the 30th of December and they admit they did not try to charge me until the 13th of January. From the 13th, I was trying to find out why I was being issued late fee's. On the 19th they respond and I paid on the 20th. On the 22th I am issued more personal attacks, threats, and bulling to sue me if I use review plat forms. I have already filed a complaint with the BBB before using yelp and google business reviews. I wanted to share the emails and further communication from today - January 22 - two days after I paid the final bill.

    Our experience with As You Wish and Tom couldn't be different from the other reviews here. We…read morecontacted them after doing some research, and were met with clear, timely advice. Our spa came in much less than the other places around, although admittedly more than big box stores. With that came Service. Really good service. He worked with our timeline, and dealt with the weather to deliver a spa on a snowy morning. When the electrician didn't show, Tom was understandably annoyed, but worked with what we had and got the spa sited and ready for the electrician a few days later. He came by a few days later, helped with setup and balancing the chemistry. He has constantly been available with clear and honest help any time we had a question. We are learning about managing the spa, and they've been nothing but helpful. So, for a few more dollars than the big box store we got a professional advisor who helped us navigate everything from timing our HOA request through setting up and filling the spa. Great, responsive service all around. Thank you for a personal touch in this order online world. An update. There were some sensor issues with the spa, As You Wish worked through it with us and provided a timely solution

    Ski Country Hot Tubs

    Ski Country Hot Tubs

    (3 reviews)

    After months of dealing with ongoing connectivity problems involving the Bullfrog Spa / Gecko…read morein.touch 3 system, and Ski Country Spa / Bullfrog Spa of Vail (holding company, The Spa Man-Granby CO), I'm extremely disappointed with the level of support and warranty handling I've experienced. The spa was marketed and sold with remote monitoring and control functionality as an integrated feature. Since installation, I have experienced repeated connectivity instability, inaccurate status reporting, and inconsistent operation despite replacement of hardware components and multiple troubleshooting efforts. The difficult part is obtaining a clear path toward diagnosis and resolution. Recommendations discussed by their technicians or support representatives are not resolving the issue. Further, personal investment of thousands of dollars and effort have been performed as they recommended without fixing the issue. I also submitted a complaint through the Better Business Bureau process. Arbitration options were granted but the deal declined to engage. Consumers purchasing premium products reasonably expect responsive support, clear communication, and a consistent effort toward resolving ongoing technical issues. Unfortunately, that has not been my experience. For anyone considering similar products from the manufactuer(s) and this specific dealer, I would encourage researching: * Long-term support responsiveness * Warranty service expectations * Dealer service policies * Reliability of connected/app-based control systems * How integrated technology issues are handled between dealers and manufacturers I am sharing this solely as my personal experience in hopes it helps other consumers make informed decisions.

    Awesome Service and great regular tub service. Water is never better than when Andres Portillo…read morecomes by.

    Ajax Pool & Spa - hottubandpool - Updated July 2026

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