I don't know the full lay of the land for a spectrum account because I live in a development that…read morehas a bulk account with spectrum. That service is not good and I don't think it has anything to do with the spectrum people but the development that I live in. I had to add a Bunch of other channels to augment my communities account and for that I have received great help in managing Kathy Moore at store 5666 on Tunnel Road in Asheville, made great headway to help me understand how to get the best experience from my account. I really appreciate that kind of personalized service and for that I give her four stars.

Absolutely worst company I have worked with in a long time. Took 3 calls to close my grandmother's…read moreaccount after she died, and was unnecessarily difficult (the most difficult thing I have had to close for two loved ones who have died). It should not be so complicated to handle a request the day it comes in. The representative also said they called me three times, but I had no missed calls or voicemails from the company at all. Also, having to be transferred 3+ times per call is also very frustrating. This has not been the case when I have closed other things, it should not be so time consuming. Also, one out of the four employees today I spoke with said they were sorry for my loss. It's clear this company values profit over doing the right thing, and their customers.

Folks, believe all of the ONE STAR reviews. Charter service, or lack thereof, is HORRIBLE in the…read moreArden area. Call, lose half day of work, tech comes, issue not at house, work order for service crew placed, service crew arrives don't fix issue, does NOT test to see if issue is fixed, marks service call as complete, drives away. Call, lose half day of work, tech comes, issue not at house, work order for service crew... Rinse and repeat for two years. Charter is horrible and the price continues to increase. Offer $25 service credit and have to have special approval for that large amount. Charter is horrible.

No bars of cellphone service for 10 days!!! Charter blames Verizon. Verizon blames Charter. I…read morecan only contact people if I'm at least 4 miles from my house! Not one tech rep has been able to help! I live in an area where only 4G is available, surrounded by mountains with 5G, so "Sorry, come back when our specialist is in. He'll be here in 3 days." "Maybe he can help you then." If you can avoid both Charter Spectrum and Verizon, I highly recommend seeking service elsewhere. I'm paying about $180 per month for just 1 cellphone, 1 TV and internet!!! They should rename their Customer Service Dept 'Customer Disappointment 24/7' and their Technical Support Dept 'What Tech?!'

I've had issues since we started with them. We are paying for 1gb but were getting 100mb through…read moreseveral different routers, Ethernet and WiFi. I specifically asked them to check each section of the cable, including to the fiber modem outside. After several tech visits I went ahead and tested the modem directly to a laptop with a new cable and found great speeds. The problem was the cat5 cable between the router and modem. This should have been a simple thing to find and fix, so I'm really not sure how all the techs managed to miss this. I also suspect that they were disrespectful because were not men, and it really felt like they were gaslighting us during our conversations.

Internet cuts out 15-20 times a day. The speed is only about 1/6 of what we pay for. Technicians…read morerange from wildly incompetent to average, not leading to much confidence when they come out. These guys are legitimately the worst ISP I have ever had, and if you have any choice in the matter I would strongly encourage you to pick literally anyone else. Fuck these guys.

We had a great experience with John from Image Communications. He listened patiently by phone as…read morewe described our need for reliable internet in a remote wooded area. He arrived on time and completed the work the same day. We are completely satisfied with the Viasat system he installed.

From the owner: Over 34 years of Legendary Customer Service in the Telecommunications, satellite TV, and Internet…read morefield.

Dear Spectrum Customer Service,…read more I have been a Spectrum customer for many years, using mobile, internet, and now TV service. Unfortunately, I have never experienced so many problems with customer service as I have recently with my TV service. The main issues are: * Lack of transparency and continuity: Each time I call in, there's no proper documentation or review of previous notes. I have to re-explain the entire situation, and nothing is followed through. * Misleading information: I was told by a technician on Sunday that the problem was a node issue. However, since then, no one has reached out, and I've received no updates or confirmation that the problem is being addressed. When I call back, I'm simply told to open another ticket instead of seeing actual progress. * Poor accountability: The service issues remain unresolved, yet Spectrum continues to collect payment without delivering the reliability or integrity expected. This is not how customer service should work. I would strongly caution others to think twice before choosing Spectrum, as customers deserve honesty, consistency, and solutions--not empty promises and repeated runarounds. I expect a clear response on how and when my service issue will be resolved. Sincerely, Blaine Sheckler

This company had spotty service the whole three years that I used them. When I called to…read moredisconnect, I was not told that they would not pro so I would need to disconnect on the last day of my even if I was still there. I was not told that until I called to dispute my final bill which includes four weeks that I will not be living Where that service was. I do not recommend them as a service provider. Also customer service was terrible.

My husband and I were completely frustrated with DirecTV. We were seriously considering switching…read morewhen we lost our service on the night of our NHL hockey playoffs. However, today Freeman Johnson came to help us with our problems. He went above and beyond to make sure everything was working perfectly. He spent nearly 3 hours at the house, making sure that everything was perfect. I highly recommend DirecTV.

Poor customer service. You spend hours on the phone waiting for someone to answer. Then get…read moretransferred but somehow they disconnect your call. What a bunch of clowns. Not Recommended.

I am a new customer and I wish to commend the Spectrum employee who helped me select a phone,…read moretransfer from another carrier, and set up the phone. Von Goodwin is calm, knowledgeable, and skilled in mobile services and customer support. I enjoyed working with her and am learning my new device and IOS. I recommend Von at Spectrum on Woodruff Road in Greenville, South Carolina.

worst customer service ever, at least 4 employees standing around having a great time while 8…read morecustomers wait to be helped. only have 3 lines open and there are 3 others just standing there watching. avoid coming here.

Be very careful and get things in writing if you decide to upgrade equipment! Sales staff are not…read more100% transparent and did not fully disclosed all financial information. I ended up with a bill for almost $500 . Their advertising gets you in the door but read the fine print. Serious flaws on the business accounts side. Customer service varies with each employee (some good and so not so)...not consistent... don't agree to web virtual online meetings. We waited over an hour for a meeting set by staff and the sales staff never showed up... got a series of text messages of why he was delayed. So much about making an appointment for set time. Don't trust them! However... during Hurricane Helene Verizon kept us up and connected! Just beware and get things in writing and don't agree to verbal promises.

Needed a jet pack for our home and stopped by here yesterday. Lots of parking and nice inside…read morefeatures. Like all other places in the category of phone shops, they felt very inauthentic and scammy upon entering. I hate comments like " hey there how are you? let me take your name and number as you wander the store" and "oh you have to come back? We don't have any appointment slots left but I will squeeze you in and make an exception for you...." That all aside (the nature of the game right?) the service we received from Ru was exceptional. He was kind and approachable. He didn't try to oversell us and he listened to our needs. He was knowledgeable and professional. I hope we don't need to return but if we do, I hope we get him. Actually many of the employees were pretty kind it seemed. Appreciate that.