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    AJ's Towing

    3.0 (2 reviews)
    Open Open 24 hours

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    7 years ago

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    4 years ago

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    Thurber Towing

    Thurber Towing

    (7 reviews)

    Broke down on my way to St Louis; Thurber was my 3rd phone call and my hero. Dealership said to…read morecall Shaners, who were at least honest and said it would be over an hour. Next name given was Tom's, said 30 minutes; after 45 minutes I CALLED THEM and they said it would still be another 45. Thurber was fast, safe, clean and friendly. If you're stranded in the Springfield IL area - Call Thurber first

    Early Saturday morning, I was involved in a flash flood while driving home from babysitting, and…read moreSpringfield State Police had this company tow my car. Later that morning, I stopped by to retrieve my driver's license after Google showed they were open. As soon as I got out of my car, Andrew yelled across the yard asking what I needed and immediately began complaining about how he'd been "pissy" with everyone that day and that he was supposed to have left an hour earlier. I apologized for the inconvenience, but instead of simply telling me they were closed, he questioned me about my insurance, told me my insurance wouldn't cover the damages, and was rude throughout the entire interaction. After I got my keys, I calmly told him he could have been a little kinder, especially since I had just been through a traumatic accident less than eight hours earlier and had no way of knowing they were closed. As I walked away, he yelled, "I wasn't yelling, but I can if you want me to." I understand people have bad days, but there was no reason to treat a customer this way. If customers aren't supposed to stop by, the business hours should be listed accurately. A little empathy goes a long way, especially in the towing industry, where people are often already dealing with stressful situations. I won't be using this company again or recommending them to anyone.

    AJ's Towing - towing - Updated July 2026

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