We had been experiencing issues off and on with one of our units. Brandon with B&B came out and he…read morewas the most thorough tech ever! He figured out the reason why our unit kept freezing and why the "fixes" that were put in place were simply a bandaid and did not address the root cause of the issue. Once he addressed the wiring issue, he took his time and thoroughly cleaned the inside of our unit. I appreciate that he explained what he was doing while he was doing, was very friendly and provided great conversation. It's been over two weeks and our air is still working great! Highly recommend this company!!

I absolutely recommend calling this company if you are looking for a new AC / heat pump HVAC system…read morequote. This really personable and professional guy came out to our house and went through the full spiel with my husband. He was talking about features we had never considered or heard of and really good features that anyone would want to have if you are health conscious. He offered us a quote for a new unit installed outright and then he told us about a 10 year payment program where you get your unit fully maintained and serviced for a monthly cost of $159. My husband was sold on both options, he didn't care which we close, but having a sales background, I'm almost immune and for our needs right now, this was not the program or company for us, but yes, if we were in our forever home, I would have totally considered buying what this man was selling.

I had been using Service Experts in Memphis for twice-yearly HVAC maintenance, and my AC had been…read moreworking perfectly with no issues. I purchased the advantage plan which I receive two maintenance visits per year. During my most recent maintenance visit, the technician changed the filter and checked my 6 year old unit. He gave a report on my unit stating my capacitor reading was not the number it should be. He stated it would eventually go out. Also stated I needed Freon., and the compression would go out soon. About 30 minutes after he left, my house started getting hot. I checked the thermostat and saw the temperature was rising. I immediately called the company because my AC was working fine before the technician touched it. I made it clear to the Office Manager that I wanted my unit working like it was before he touched it and I wasn't paying any money to get it back to a working status. Instead of taking my concerns seriously, the office manager seemed more focused on my frustration than on resolving the issue. After speaking with the owner, they sent the technician back. His conversation was the same as the office manager informing me what the technician wrote and telling me my capacitor just happened to go out when he left. Also said that's pretty normal. I can't make this crap up! When the technician returned , he immediately tried to sell me a new capacitor for $268, claiming his readings showed it was failing. I declined because I no longer trusted the company. I then called another HVAC company for a second opinion. Within minutes, they discovered the real problem--the technician left one switch on my breaker off which is why the unit was on when he left but went off 15 minutes later. . They flipped it back on, and my AC worked normal again. There was absolutely nothing wrong with my capacitor nor was freon needed. This isn't my first bad experience with Service Experts. Two years ago, after another technician came out for a maintenance visit, my capacitor failed the very next day. A different HVAC company later showed me the burned capacitor that had been removed from my unit. Keep in mind that wasn't on the report. I told the Service Expert and the other company that came out to replace it that it's very ironic my capacitor went out the very next day. Looking back, I strongly believe my original capacitor was replaced during that visit. Based on my experiences, I no longer trust Service Experts. I cannot recommend a company that creates unnecessary problems and then tries to sell expensive repairs that aren't needed. I would encourage anyone considering their services to get a second opinion before approving any recommended repairs. Also stay away from the maintenance service plan because it's only a gimmick to upsell at the customers expense. They will call you for your service visit that you pay on a monthly installment only to find a way to get more money out of you at any cost!!!!

The technicians are always knowledgeable and friendly. Also they come in a timely manner. I would…read morealways recommend them to all my friends. I've never had a bad experience and I've been with them for many years.

I own a commercial retail center in Germantown that faces the Saddle Creek Shopping Center. I feel…read morefortunate to have had the service of Chickasaw for many years. They communicate and respond very professionally. Their service personnel are thorough and reliable. I not only use them when a problem occurs with the 15 units in my strip center but I also pay thousands of dollars annually for a service contract which maintains the units. I could not be more satisfied with this company and highly recommend them. Stephen Stansell Attorney at Law, Ret.

Fast and reliable service. Great quality work! so if you are…read morelooking for good customer service and reliable work Mr Larry is your go to guy.

Larry's AC & Heating installed a new hot water heater for me. The job was completed in a timely,…read moreprofessional manner. The cost was most reasonable. J. Voss

Great company to work with. reasonable pricing and does a great job. would recommend them for any…read moreof your HVAC needs

Beat customer service around. Called him one afternoon and he sent his guys over on there way home…read moreafter a hot day. They found a leak The next afternoon after parts came in they came back out and got my AC fixed. can't ask for anymore than that.

I have had them come out on many different jobs. Condenser leak, Gas line repair and pressure test…read morewhich passed MLG&W testing to unlock gas meter first inspection . Just recently this fall replace my failed gas valve in less than an hour. All technicians are professional, approachable, respectful and patient. They are my recommended HVAC business to anyone. Prices are reasonable and fair. I also compliment their staff Ms. Lisa and Ms. Ginger who have been always kind and courteous. Sincerely, Billy Morris A Highly Satisfied Customer.

My AC was working perfectly. No problems at all. They came for just an annual inspection, and…read moresaid they FOUND something that was going to cause it to break in the future. So, I believed them and said just to go ahead and fix it, because I want my AC to be reliable. During the process, they fried my AC circuit board. To the credit of the technician, he did admit that they had crossed some wires. But I was without AC for 5 days due to their negligence. When they finally fixed it the next week, the owner had the nerve to send me a bill for $250. When I balked at receiving a bill at all, Ginger (rude phone answerer) reluctantly agreed to reduce it to $125. Now she is leaving me daily phone messages, and has threatened to turn me over to collections if I don't pay it. And now she says I owe $250 again. Terrible company. Terrible customer service. Incompetent. I would not use them. You don't charge customers when you break their AC for 5 days.

Timely service and never overcharged! Sherman has been in the business a long time and is at my…read moredoor if I need him to be.

We used the HVAC Firm of Memphis today, through our Home Warranty Service for gas heater not…read moreworking. Our initial service call-in was at 9am, HVAC service rep called us at 12pm to make sure we was available the same day. Service Tech; Eugene called at 2pm and arrived at 2:50 just as he promised. Ten minutes later, Eugene had troubleshot and replaced bad igniter. They provide excellent communication with on-time service. A+A+A+A+

Air conditioner started short cycling on Monday evening. I called them on Tuesday morning, they…read morearrived on time at 8:00 am on Wednesday. Had the problem identified and fixed within 45 minutes. Since they were here they cleaned out the evaporator coils. I called them because they were the ones that originally installed when I had the house built 6 years ago. Excellent and professional service and reasonably priced. Thank you Cannon

I have called for a simple service call. On 2 separate days. The dispatcher told me that someone…read morewould contact me for service repair. No one called or showed up. I really wanted them to fix it because it's their system and they've done good in the past...I'll have to go with another company this is unacceptable. A/c has been down for 3 days.