The technicians are always knowledgeable and friendly. Also they come in a timely manner. I would…read morealways recommend them to all my friends. I've never had a bad experience and I've been with them for many years.

I own a commercial retail center in Germantown that faces the Saddle Creek Shopping Center. I feel…read morefortunate to have had the service of Chickasaw for many years. They communicate and respond very professionally. Their service personnel are thorough and reliable. I not only use them when a problem occurs with the 15 units in my strip center but I also pay thousands of dollars annually for a service contract which maintains the units. I could not be more satisfied with this company and highly recommend them. Stephen Stansell Attorney at Law, Ret.

We had been experiencing issues off and on with one of our units. Brandon with B&B came out and he…read morewas the most thorough tech ever! He figured out the reason why our unit kept freezing and why the "fixes" that were put in place were simply a bandaid and did not address the root cause of the issue. Once he addressed the wiring issue, he took his time and thoroughly cleaned the inside of our unit. I appreciate that he explained what he was doing while he was doing, was very friendly and provided great conversation. It's been over two weeks and our air is still working great! Highly recommend this company!!

Larry's AC & Heating installed a new hot water heater for me. The job was completed in a timely,…read moreprofessional manner. The cost was most reasonable. J. Voss

My air conditioning unit stopped working over the Memorial Day weekend and I called Larry's A C &…read moreHeating. He told me that my compressor was out and that I would need a new A/C unit. After comparison price checking with Home Depot and Lowes, the cost Larry quoted was less than half of the prices offered at Home Depot and Lowes. Larry has serviced my A/C and heating unit for over 10 years. He is all ways reliable and dependable. Larry's prices, service, and professionalism is the very best that I have encountered in Memphis, TN since retiring from the United States Air Force in 1997. You can't go wrong by calling Larry A/C and Heating! Larry & Tina Robinson, SMSgt, USAF, Retired.

Alexis, Dalton and the entire team went above and beyond helping us navigate dealing with our…read moreinsurance company. We have used them for 20 plus years and they have always delivered fast service and the best customer service around. I haven't had a single complaint dealing with them in all our years together. Highly recommend the entire team.

I usually don't like to leave bad reviews but I've given Dennis and his company several chances and…read moremy patience has been pushed. My first service was to repair a bad connection on my A/C unit back on 1/23/20. It shorted out my wires and these units were put in by HR Ferrell & Company a few years before we moved in. The warranty should've been honored but Dennis said since the homeowners changed that it wasn't honored but he would take care of me. He was very professional and knew what the problem was after some diagnostics. The job was completed in under an hr and he gave me a total around $350. He stated if I paid some more money that a routine cleaning can be done twice a yr with no other charges. So my total came out to $480. I was waiting on a receipt for the services and what I had paid for. He asked me to shoot him a text with my email. This was on 1/23/20. Did not receive anything for a few days and sent him another text on 1/30/20. He responded and said he would get me the ticket that day. Nothing. A few days go by and he texts me on 2/3/20 and said he would email me. Nothing. 6 weeks go by and this is 3/17/20 now and I texted him that I never received the receipt. He msgs back and says he will send it to me that day. Nothing. Another month goes by and Dennis all of a sudden texts me on 4/12/20 and asks for my email and that he forgot to hit the send button last time. I finally get the receipt on 4/12/20. He stated whenever I was ready to have the cleaning done to text him. So on 6/23/20 I asked for the service. He stated it would be next Mon, 6/29/20, which was fine. I msged him on 6/26 if he could come after 1pm on 6/29/20. He agreed it was fine (I gave you 3 days head notice to be courteous). Mon, 6/29/20 comes around and no phone call or anything. I called the local office with no answer and msged him on 7/1/20 to see if we should reschedule since he was a no call/no show for Monday. He msged back and said he will try to be here Fri 7/3. I asked him to please let me know if he could not make it on the day of to let me know also so that I can plan my day. He agreed. It is Monday night on 7/6/20 and no call/no show. I have already called someone else to service my hvac needs going fwd. If you are needing Reliable, On time service with the Do what you say and Say what you do motto, please stay away from HR Ferrell & Company.

We had just moved into our new home and we had contacted At Home to do a clean up our HVAC systems…read moreto which they did a great job. Fast forward a couple weeks later and one of our furnaces stopped working. Because we had a home warranty we decided to go through them. Home warranty company came out, diagnosed the issue and told us that a part we needed was on back order till the end of February. A week goes by and we decide to contact At Home just to see if they have access to the part faster or if there is anything else we can do. At Home comes out immediately, diagnoses the problem and fixes it. The previous company was wrong and had we not contacted At Home, who knows how long we would have been without a working furnace. We will only be using this company from now on, thank you so much!!!

I am so happy to have found this company. I had them recommended by several people and so when the…read moreneed came up, I gave them a call. Everything was smooth sailing from the initial scheduling call, to the visit from the technician. I felt very comfortable having him in my home with my family and he was very knowledgeable in answering my questions. It is refreshing dealing with such a dedicated professional who really takes an interest in each client and is very honest. I highly recommend At Home Heating and Air!

Leo was excellent! He thoroughly explained everything to me and resolved my issues. I will…read moredefinitely use them again!

I contacted Richard's for a quote on a new HVAC. My only complaint would be that my calls weren't…read moreanswered but responded to with text. Then he would call me back. JR was a little off putting initially. He sounded very busy, I felt like I was bothering him and he forgot to call me back that first day, but the online reviews kept me interested in the company so I hung in there and I'm glad. I showed him a quote from another company and he beat it. And that's what I needed for our circumstances. I feel confident in our new unit, which is blowing our hair back! (Yay!) Our installers were really nice, very polite and quiet (important because I work from home) and the work that was done left me with no questions it was a job well done. JR followed up with me today to make sure everything went well and I told him what I'm telling you... I recommend Richard's.

Great company to work with. reasonable pricing and does a great job. would recommend them for any…read moreof your HVAC needs

Beat customer service around. Called him one afternoon and he sent his guys over on there way home…read moreafter a hot day. They found a leak The next afternoon after parts came in they came back out and got my AC fixed. can't ask for anymore than that.

I absolutely recommend calling this company if you are looking for a new AC / heat pump HVAC system…read morequote. This really personable and professional guy came out to our house and went through the full spiel with my husband. He was talking about features we had never considered or heard of and really good features that anyone would want to have if you are health conscious. He offered us a quote for a new unit installed outright and then he told us about a 10 year payment program where you get your unit fully maintained and serviced for a monthly cost of $159. My husband was sold on both options, he didn't care which we close, but having a sales background, I'm almost immune and for our needs right now, this was not the program or company for us, but yes, if we were in our forever home, I would have totally considered buying what this man was selling.

I had been using Service Experts in Memphis for twice-yearly HVAC maintenance, and my AC had been…read moreworking perfectly with no issues. I purchased the advantage plan which I receive two maintenance visits per year. During my most recent maintenance visit, the technician changed the filter and checked my 6 year old unit. He gave a report on my unit stating my capacitor reading was not the number it should be. He stated it would eventually go out. Also stated I needed Freon., and the compression would go out soon. About 30 minutes after he left, my house started getting hot. I checked the thermostat and saw the temperature was rising. I immediately called the company because my AC was working fine before the technician touched it. I made it clear to the Office Manager that I wanted my unit working like it was before he touched it and I wasn't paying any money to get it back to a working status. Instead of taking my concerns seriously, the office manager seemed more focused on my frustration than on resolving the issue. After speaking with the owner, they sent the technician back. His conversation was the same as the office manager informing me what the technician wrote and telling me my capacitor just happened to go out when he left. Also said that's pretty normal. I can't make this crap up! When the technician returned , he immediately tried to sell me a new capacitor for $268, claiming his readings showed it was failing. I declined because I no longer trusted the company. I then called another HVAC company for a second opinion. Within minutes, they discovered the real problem--the technician left one switch on my breaker off which is why the unit was on when he left but went off 15 minutes later. . They flipped it back on, and my AC worked normal again. There was absolutely nothing wrong with my capacitor nor was freon needed. This isn't my first bad experience with Service Experts. Two years ago, after another technician came out for a maintenance visit, my capacitor failed the very next day. A different HVAC company later showed me the burned capacitor that had been removed from my unit. Keep in mind that wasn't on the report. I told the Service Expert and the other company that came out to replace it that it's very ironic my capacitor went out the very next day. Looking back, I strongly believe my original capacitor was replaced during that visit. Based on my experiences, I no longer trust Service Experts. I cannot recommend a company that creates unnecessary problems and then tries to sell expensive repairs that aren't needed. I would encourage anyone considering their services to get a second opinion before approving any recommended repairs. Also stay away from the maintenance service plan because it's only a gimmick to upsell at the customers expense. They will call you for your service visit that you pay on a monthly installment only to find a way to get more money out of you at any cost!!!!