I'd give zero stars if I could, due to the fact that we took our cat to the Emergi-Pet clinic at…read more12:15 am last night. Shadow was having a respiratory crisis, but the clinic was closed, no sign, no message on the answering machine. Nothing. We had called three times before we drove there & got the answering machine each time, with zero notice that they were closed. Our cat died in their parking lot. Today, I check the clinic's Facebook page, and see they posted a notice yesterday afternoon that they would be closed due to staff illness. That's great - but we didn't think to check Facebook first when our cat was dying. We called, then drove when we couldn't get an answer. Do better for other pet parents.

Great customer service. Cared for my love muffin who had recently was diagnosed with diabetes and…read morebeing new to the area, I needed support and they willingly provided great service and consultation.

PHONE CUSTOMER SERVICE / FEE SCHEDULE 8/28/2024- Receives…read moretwo stars and not one because to be fair, the female staff member did *seem* to be friendly. HOWEVER, I was placed on hold immediately for an extended period of time until a reminder ring went through and she came on and asked me to hold again- for another really really long time. Then basically each question that I had regarding prices required her to place me on hold again and again repeatedly (without exaggeration) and these were NOT short wait times. I am unsure if she was very unknowledgeable, did not have a "fee schedule" handy, or simply used my "search for answers" as excuses to place me on hold again and again in order to perhaps tend to something else or take other calls which apparently came in droves if so? I wish I had a better first contact experience with their office because I really liked their website, they are an older company, apparently, and have the online ratings to show some happy people. Location is close to us as well. I like that they have boarding but there are no images of the feline boarding online nor any mention of it at all, actually- just dogs. To be fair AGAIN, I do like that after I was forced to hang up (since she ultimately never came back to me on the phone) that I had the option of texting a different number from their website. I know that isn't saying much. I would have booked an initial appointment online (they do have an online booking option*) however I was eliminated* from that chance by one of their many many reasons* why I couldn't. I am not sure what type of appointment anyone would actually need which could be booked online after reading that list*. I do wish that they offered baths for the animals. Well, at least she stated that they do not offer flea baths which is one thing that my girl needs. So, I don't know. I got off the phone unsure if they DO offer baths, just not flea baths?? Then I need the well-check, then the dental, then the boarding. They still haven't written me back even after I have taken the last 60+ minutes to input a whole litany of their information into my phone including this "review" draft. Hopefully I can find a great vet in this town. And now that I have finished proof reading my review, I realize that with all of the different things that we need to get done with this veterinarian- well-check, vaccines, testing, flea treatment purchase, dental exam, dental cleaning, boarding..... I am not sure that I can take this much time out of my days just because my cat needs a thing here and there. I have until December to get this done. I don't need this place THAT MUCH. I literally am questioning whether or not I was asking too much, though? All I did was read their website, get lured in, jot down the questions that the website didn't answer (not a mention of a single fee). I just wanted to ask what the costs were for the things we need. Hold please. Hold please. Hold please. You know what??? I literally think they want you to go in there with your furry baby and hand it over so that they can come back with a whole novel series of "medical attention" that the animal "needs" and then the animal parent likely sits their feeling like a failure of an animal parent since their furry baby "needs" so much. Like, I am not buying it. I asked what the cost of the flea treatment was since they did not offer flea baths and... WOW... now that I think about it... this is the beginning of some things I am just not down for, I know it... it's coming back to me now... the woman told me that in order to purchase the flea treatment, the animal needs to OFFICIALLY BE SEEN BY THE VETERINARIAN IN AN OFFICE VISIT FIRST. Hmmm... is this standard? Maybe, maybe not. But for some reason I am guessing that I could walk in many other veterinarian offices world wide and walk out with flea treatment without paying their $64 office visit fee. Nope. Another example: I asked how much a dental exam / dental cleaning would be and I WAS PUT ON HOLD FOR SEVERAL MINUTES of course, then she came back on and literally told me that there isn't just one price for those things and that actually THE VETERINARIAN USES THEIR DISCRETION ON WHAT TO CHARGE. See?? I would be aware. I personally think I am going to seek out a more straight forward, smaller, less main-stream overly hyped veterinarian's office to take my baby to. She doesn't like complicated exhausting things.

Kind friendly staff You can really tell they love animals. I take my dog in for a bath. He really…read moreenjoys going.

Great service. They came to my house in their trailer and was able to take care of my sweet girl.read more

I had a family friend who asked for a trim/cut. Just maintenance and shaved the dog without calling…read moreto ask or sending the owner a heads up. When my friend took to Facebook to tell his friends (in not a terrible way) and the comment back from this business was not ok. Truly if you care about customers and your business you would fix it without saying rude comments that can hurt you and your business. Hoping this is the only bad review and it never happens again.

This vet's office doesn't deserve 1 star. My vet retired…read morefrom practice, so I saw Dr.Hall 1 time to establish care, should my older dog need a health concern addressed. I received 3 estimates for 3 different procedures all of which included anesthesia for my 13 year old dog. I won't give out every detail, other than to say, my dog had her medical event, I called during business hours and I was informed that they couldn't see her until October 15th, but I could come by, pick up some antibiotics, and call around to see if someone else could see her. I went to Energi pet and she received excellent care and treated us respectively and gave additional information that helped us make our decisoon. I'm grateful Dr.Hall didn't see us yesterday.

Good vet office, you just have to make sure they charge you properly. We were originally over…read morequoted for boarding and 2 spays for our young cats. We also had surprise charges when we were informed while on vacation that shots were required for all 3 cats. We requested quotes months in advance, multiple times and yet the cost continued to go up after dropping them off before vacation. Our original quote was close to $400 and our bill upon leaving was close to $650. A senior admin helped us by correcting the boarding fees to include the free boarding after spaying our girls and allowed us to pay part upon pickup and the rest at the beginning of next month. I understand that pets are expensive but what is lacking at this veterinary clinic is transparency.

Dr Kimbrell was really good to me and my dog Mei Mei. She has ulcers on her eyes and he is so…read moregentle and kind to her. He really shows he cares. I wish I would have known about him before now. I can tell Mei Mei loves him and that means a lot to me. Five stars hands down. It's a little drive for me but it's worth it.

Drs. Will and Janie Kimbrell are very skilled vets. Our Bear had Parvo at 3 pounds and they took…read moregreat care of him. He's eleven now. Recently I was in with Lynyrd with UTI. The office staff were quick to get pets weighed, xrayed etc while waiting for Dr Will. He listened and filtered through my ramblings about Lynyrd's symptoms patiently and was able to diagnose and treat him quickly and correctly. We've had pets spayed here and they healed quickly also.

Had my cat spayed there, my partner and I were given a time frame…read more to drop off at 10:50 by an email. This was after multiple calls to no answer and really vague information given to us. We get there by that time, but then the lady up front was really rude to us saying we were supposed to be there at 8am! Thankfully she still took our cat in, but the customer service was really disappointing. The surgery itself was a good job, just don't expect any smiling faces there while doing it.

Wonderful facility for vaccinations and pet sterilization. Highly recommend. Clean, well managed…read moreand reasonably price.

She was very good and precise with my older Yorkie Bengi. He was 19 lived till 20 and miss him…read moreterribly. But she sent a picture to me to get my approval. Very pleased and I was pretty particular with my Little Shadow.

I hired Tina to come in my home for cat sitting on 12/15/2013. I came home and found my most…read morecherished coffee mug in the bag of cat litter broken. According to Tina, the litter bag was too heavy for her to lift and she needed a utensil to scoop more litter into the litter box. So, her solution was to go to my kitchen cabinets, open a cabinet containing glassware and select a coffee mug and use that instead of calling me to ask where she might find a scooper. She should absolutely not be trusted in your home. Frankly, since such little care was given to my belongings, you have to wonder if any care is given to the pets.

Tina is the best! She is the only one I trust with my dogs! It is Wayyy better to take your dogs to…read moreTina instead of the vet! They will definitely get more one on one attention!